Search results with tag "Vulnerable customers"
Individual protection claims report 2021 - Aviva
www.aviva.co.ukSupporting customers struggling with these issues has been more important than ever. Our claims handlers are trained to identify vulnerable customers and provide them with dedicated and tailored support. We’ve also worked with suppliers to give our income protection customers access to the rehabilitation services they need in
GC19/3: Guidance for firms on the fair treatment of ...
www.fca.org.ukGuidance for firms on the fair treatment of vulnerable customers 1 Summary About this guidance consultation 1.1 Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK
Consumer Vulnerability - Financial Services Authority
www.fca.org.ukfor examples of good practice in identifying and interacting with vulnerable customers. These have been collated and presented in a Practitioners’ Pack, which may support firms to understand what they could be doing to generate better outcomes for consumers in vulnerable circumstances (see Appendix 4).
Public - July 2021
www.fca.org.ukvulnerable customers through our regular engagement and intelligence gathering with firms, as well as through research and analysis of insights including with consumers and provided by our Consumer Network and other stakeholders. Firms should note that the way we supervise