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Search results with tag "Their customers"
Annual Report and Accounts 2020 - Howden Joinery Group Plc
www.howdenjoinerygroupplc.comHowdens knows its purpose: to help our trade customers achieve exceptional results for their customers and to profit from doing so. When our customers succeed, we succeed. Other Directors’ statements 22 67 30 Key performance indicators We saw total UK sales of £1.5bn in 2020, 2.3% down on 2019. Profit before tax was £75m lower than 2019 at ...
Customer- centricity Embedding it into your organisation’s DNA
www2.deloitte.comCustomers can be viewed, grouped and organised in all sorts of ways depending on the approach. For example, whether considered as an individual or a family can drastically alter the results. For an organisation to achieve the outcome best suited to them, the approach they take to identifying their customers is crucial. The approach should