Example: marketing
Search results with tag "Factors affecting provision of service quality"
Factors Affecting Provision of Service Quality in the ...
www.ijhssnet.comproductivity is its failure to consider customers‟ inputs into the process (e.g. waiting time and emotional energy due to frustration), as well as the outputs experienced by the customers for example service performance, satisfaction (Lui, ( 2005). The company and customer perspectives on productivity, when considered separately,