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5 Professional Manners Etiquette and - Pearson
www.pearsonhighered.com56 CHAPTER 5 7 ETiquETTE And PRofESSionAl MAnnERS this entire chapter is devoted to the single topic of etiquette. Both acceptable and unacceptable manners are discussed. Self-presentation through posture, verbal manners, and professional language is analyzed, and basic tips on behavior are included.