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Search results with tag "The fair treatment"
GC19/3: Guidance for firms on the fair treatment of ...
www.fca.org.ukGuidance for firms on the fair treatment of vulnerable customers 1 Summary About this guidance consultation 1.1 Protecting vulnerable consumers is a key priority for the FCA. There are many different drivers of vulnerability, and our Financial Lives Survey showed that 50% of UK
FG21/1: Guidance for firms on the fair treatment of ...
www.fca.org.ukGuidance for firms on the fair treatment of vulnerable customers Sign up for our news and publications alerts See all our latest press releases, consultations and speeches. Introduction Understanding the needs of vulnerable consumers Taking practical action Monitoring and evaluation Contents . 1 3 2 9 3 Skills and capability of staff 17