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Writing Routine Letters, Memos and Emails
www.pearsoned.cacessing email—about ten incoming and five outgoing messages. About 15 percent of workers process more than 50 emails a day, and 4 percent spend more than four hours a day doing email.11 When email was new, and a novelty to many people, it was a routine for many people to print out all the messages that they received— perhaps one or two a week.