Search results with tag "Customer perceived"
7PS MARKETING MIX AND RETAIL BANK CUSTOMER …
www.eajournals.orgCustomer satisfaction is also associated with building and maintaining strong customer relationship (Blattberg, et al, 2009). Customer satisfaction can be viewed as a relationship of perceived value of service and the expected value by customers. If the perceived value of services matches customer perceived expected value, then customer is
Corporate Social Responsibility, Customer Satisfaction ...
faculty.fuqua.duke.eduCustomer Satisfaction, and Market Value Although prior research has addressed the influence of corporate social responsibility (CSR) on perceived customer responses, it is not clear whether CSR affects market value of the firm. This study develops and tests a
Service Quality and Customer Perceived value in Software ...
hrmars.comInternational Journal of Academic Research in Business and Social Sciences December 2013, Vol. 3, No. 12 ISSN: 2222-6990
PERCEIVED VALUE, SERVICE QUALITY, CORPORATE IMAGE …
www.sjm06.commodel. These findings were found to be consistent with the research hypotheses that customer perceived value and service quality are positively related to customer loyalty.