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Search results with tag "Service recovery"
Exploring Service Recovery Paradox - Dr. Michel
www.dienstleistungsmarketing.ch4 The following overview provides a comprehensive picture of the p roposition that service recovery stu dies hold more dissimilarities than similarities.
SERVICE RECOVERY MANAGEMENT: CLOSING THE …
www.dienstleistungsmarketing.chSERVICE RECOVERY MANAGEMENT: CLOSING THE GAP BETWEEN BEST PRACTICES AND ACTUAL PRACTICES EXECUTIVE OVERVIEW Service recovery refers to the actions companies take when they have failed to provide the