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The impact of corporate image and reputation on …
www.abrmr.comThe Business & Management Review, Vol.3 Number-2, January 2013 177 The impact of corporate image and reputation on service quality, customer satisfaction and customer loyalty: testing the mediating role.
The Relationship between Service Quality, Customer ...
www.cjournal.cz10 The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector