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Introduction to the ITIL Service Management Framework
apmgstudy.comITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office. IT Infrastructure Library® is a registered trade mark of the Cabinet Office. 1 Introduction to the ITIL Service Management Framework
1 ITIL Service Lifecycles and the Project Manager
kcpmichapter.org4 Understand the basic elements of the IT Infrastructure Library (ITIL) and the service lifecycle phases. Introduction Learning Objectives 4 The intent of this presentation is to discover the many synergies
ITIL® – The Basics - ITSM Academy
www.itsmacademy.comITIL® – The Basics ITIL - The Basics V2011 R1 0.Docx | Page 1 What is ITIL and what are its origins? The IT Infrastructure Library® (ITIL) is the most widely adopted framework for IT service management in