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A Guide to - Customer Journey Management Platform
www.touchpointdashboard.comChecklist of Things to Include in Your Journey Map Customers Segments (Personas) – define & segment them to identify whose journey you want to map A Touchpoint Inventory & Customer Journey – The steps customers take & all the
WHERE ARE YOU ON YOUR JOURNEY - Good to …
www.jimcollins.comWHERE ARE YOU ON YOUR JOURNEY FROM GOOD TO GREAT? Good to Great® Diagnostic Tool DEVELOPED BY JIM COLLINS Individual Worksheet Packet Release Version 1.00 GOOD TO GREAT