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Improvement Leaders’ Guide Leading improvement
www.england.nhs.uk• Process mapping, analysis and redesign • Measurement for improvement • Matching capacity and demand These Improvement Leaders’ Guides build on the basic tools and techniques: • Working in systems • Redesigning roles • Improving flow You will find all these Improvement Leaders’ Guides at
Improvement Leaders’ Guide Process mapping, analysis …
www.england.nhs.ukGlossary of terms 39 Every system is perfectly designed to get the results it achieves Don Berwick. 4. Process mapping, analysis and redesign 5 1. Introduction ... Orthopaedic Service in the South East When mapping the orthopaedic patient’s journey, a team realised that
Acknowledgements For further information see
www.nursingleadership.org.ukProcess mapping, analysis and redesign I am pleased to present this guide – one of a series for Improvement Leaders in the NHS. A key objective for all of us …