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Quietness on Units Guide - Mass General
www.mghpcs.org3 How do we know noise is an issue for our patients? The HCAHPS Patient Experience Survey What is the HCAHPS Survey? HCAHPs (the hospital Consumer Assessment of Healthcare providers and Systems)
Satisfied Patients are Money in the Bank - Atrium Med
www.atriummed.comWinter 2012 pitals in which they are members of the hospital’s typical popula - tion. 5 The way the HCAHPS survey is conducted will also impact results in two …