Search results with tag "Ombudsman western australia"
USING COMPLAINTS TO SUPPORT CONTINUOUS …
www.acecqa.gov.auat www.ombudsman.gov.au Gowrie South Australia (2012), Supporting Continuous Performance Improvement Through the Use of Peer Appraisals. Reflections (48) at www.gowriesa.org.au NSW Ombudsman, Complaints handling policy template at www.ombo.nsw.gov.au Ombudsman Western Australia, Effective handling of complaints at …
Guidelines on Efective Complaint Handling - Ombudsman
www.ombudsman.wa.gov.auOmbudsman Western Australia Level 2 Albert Facey House, 469 Wellington Street Perth WA 6000 • PO Box Z5386 St Georges Terrace Perth WA 6831 Tel 08 9220 7555 • Freecall (outside metropolitan area) 1800 117 000 • Fax 08 9220 7500 Email mail@ombudsman.wa.gov.au • Website www.ombudsman.wa.gov.au Contents . Guidelines on Complaint Handling: •
Good record keeping - Ombudsman
www.ombudsman.wa.gov.auOmbudsman Western Australia Handle records with care For paper records to survive and be available for as long as they are needed, they must be properly cared for. Avoid storing records near known hazards and try not to damage them. Records are a corporate asset of your agency and do not belong to you. Do not remove them from official records
Effective handling of complaints made to your organisation
www.ombudsman.wa.gov.auOmbudsman Western Australia GUIDELINES Effective handling of complaints made to your organisation - An Overview ... complainant or the subject of the complaint. The Ombudsman WA publications : Conducting administrative investigations, ... • Complaints and actual or proposed improvements to practices should form part
Ombudsman Western Australia
www.ombudsman.wa.gov.auConducting administrative investigations Revised May 2009 Ombudsman Western Australia Step 3: Determine powers of investigation The effectiveness of an investigation is …