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THE ROLE OF SECURITY IN PROVIDING CUSTOMER SERVICE
www.ifpo.orgdetermine whether or not customer service was a part of their job that they considered important (Alexandre, 1997). Security teams then made suggestions to improve customer service such: • Acknowledging customers as they enter the security officer’s area or post. • Training officers to assess customer’s reactions.
GOLDEN RULES OF CUSTOMER SERVICE
www.k-state.eduimprove customer retention 2. community involvement 3. increase new customers 4. friendliest place around 5. best perishables in town 6. best meat department around. supercenter affiliated foods store why did the customer cross the road? why …