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Customer Service Training Manual
www.geog.cam.ac.ukCustomer Service Training Manual IFTA Staff Training Part One 11th-12th October 2006 . 2 CUSTOMER SERVICE BASICS 3 ... Ask any CEO of a company, president of a bank, manager of an office, minister or staff person and they will tell you HOW IMPORTANT the customer is to their operations and success. In meeting after meeting, heads of industry ...