Search results with tag "Call center metrics"

Guide to call center metrics - cdn.ttgtmedia.com

answering a call or handling a contact divided by the total number of calls or contacts. § Cost per call/contact is a common metric used widely across all industries. Monitoring cost per call allows management to determine where to spend valuable funds on technology and process improvement. § It is important to clearly identify which

  Center, Call, Technology, Contact, Metrics, Call center metrics