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Lesson 1: Understanding Communication Basics - FEMA
training.fema.govLesson 1. Understanding Communication Basics Effective Communication (IS-242.b) ... • Lesson 1 offers an overview of communication basics. • Lesson 2 addresses the importance of communicating with the whole community. ... THE COMMUNICATION PROCESS Visual 1.10 .
Lesson 1: Understanding Communication Basics
training.fema.govLesson 1. Understanding Communication Basics Effective Communication (IS-242.b) February 2014 Instructor Guide Page 1.13 LISTENING Visual 1.13 . Key Points . Barriers to effective listening can be external or internal. External roadblocks can include distracters such as noise, an uncomfortable temperature or seating, or an inappropriate location.