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FINRA: Compliance Guide Social Networks, Web 2.0 and ...
docs.bankinfosecurity.comSource: The Collaborative Internet. Usage Trends, End User Attitudes and IT Impact, March 2010 Enterprise communication tools still have their place within an organization, but users will always look to communicate in the easiest method. If their customer is conversing over Yahoo or Skype, users will try to access the relevant Web 2.0 application.