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The Incident Management Process About Incident …
www.bu.eduIncident Management JULY 2012 serViCe exCeLLenCe sUite The Incident Management Process About Incident Management in service Management, an incident is defined as any event which is not part of the standard operation of the service and which causes, or may cause, an interruption or a reduction of the quality of the service.
The Incident Management Process About Incident …
www.bu.eduVersion 1.0 QU i CK re F eren C e GU i D e Incident Management JULY 2012 serViCe exCeLLenCe sUite The Incident Management Process About Incident Management in service Management, an incident is defined as any event