10.5 Solution Overview - Marco

1 Collaboration Update Solution Overview Experience is Everything Clay Ostlund Consulting Systems Engineer Lead August - 2014. Voice Endpoints cisco 7800 series Ideal for Knowledge Workers Campus-based and remote teleworkers Two/Four Lines Keys Backlit gray scale pixel-based display Fixed keys for commonly used functions 7821 - 10/100 PC Ethernet 7841 100/1000 PC Ethernet Audio for Video Communications cisco Jabber Desk Phone Control cisco IP Phone 8811. Ideal for Knowledge Workers Campus-based and remote teleworkers Five Lines with Tri-color (grayscale) LED's Easy-to-Use High-resolution, widescreen VGA backlit grayscale display Fixed keys for commonly used functions Gigabit Ethernet for Multimedia Communications Audio for Video Communications cisco Jabber for Windows supports HD video cisco Jabber Deskphone Control cisco IP Phone 8841.

2 Ideal for Knowledge Workers Campus-based and remote teleworkers Five Lines with Tri-color LED's Ease-of-Use High-resolution, widescreen VGA backlit color display Fixed Keys for Commonly Used Functions Gigabit Ethernet for Multimedia Communications Audio for Video Communications cisco Jabber for Windows supports HD video cisco Jabber Deskphone Control cisco IP Phone 8851. Knowledge Workers, Administrative Staff, Managers, and Executives Additional Ease-of-Use Features: cisco Intelligent Proximity for BYOD. Import Contacts and Call History from Cellular Line Move Audio Path During Active Voice and Video calls on Smartphones and tablets**.

3 Charge Smartphone from USB Port Increase Responsiveness and Productivity With Easier Access Optional Key Expansion Modules Up to 72 additional line/feature keys for administrative staff, managers, executives cisco IP Phone 8861. Knowledge Workers, Administrative Staff, Managers and Executives Additional Ease-of-Use Features: cisco Intelligent Proximity for BYOD. Import Contacts and Call History from Cellular Line Move Audio Path During Active Voice and Video calls on Smartphones & Tablets**. Charge Smartphone and Tablets from 2 USB Ports Bluetooth, Gigabit Ethernet, 2 USB, & WiFi Increase Responsiveness and Productivity With Easier Access Optional Key Expansion Modules Up to 108 additional line/feature keys for administrative staff, managers, executives Intelligent Proximity Intelligent proximity is a capability that enables automatic detection of an end user device registered to CUCM as a user comes within a certain range of an endpoint.

4 As it detects the device it immediately allows them to view and share content from their own device. Today with your DX650, using blue tooth technology, your cell phone pairs up with the endpoint you are using at your office. This will allow personal contact lists, phone books, etc. to pair with your DX650. Intelligent Proximity DX650 screen shot Distributed/Centralized call recordings 1. Cell Phone appears at the end of the line list as a separate line with a mobile device icon Flexible DSCP allows . 2. Contacts from the iPhone Move call? appear integrate with the Yes No phone contacts in the contacts drop down menu 3.

5 Contact from the iPhone 4. Contact local to the DX650. DX650 specific Intelligent Proximity 1. Cell Phone appears at the end of the line list as a separate line with a mobile device icon 2. Contacts from the iPhone appear integrate with the phone contacts in the contacts drop down menu 3. Contact from the iPhone 4. Contact local to the DX650. Communications Suite Updates Key New Features New Softkey Template for Phones with Feature Hardkeys Video Voicemail Cluster-wide Certificate Support & 2048 Encryption Video on Hold SAML Single Sign On Jabber Guest SIP Best Effort Early Offer Self-Provisioning Daylight Savings Time Rules Video Codec Support New Self Care portal URL Dialing Directory Search in Self Care Gateway Recording Prime Collaboration Deployment Collaboration Edge Prime License Manager New Edge Strategy Collaboration Edge Making Employees as Effective Outside as they are Inside the

6 Organization Fully-Featured User Experiences Outside the Network Security Choice PC. No VPN Client Required Register to cisco Unified CM Internet Internet and Business Edition Mobile Simple Remote User Licensing Included in UCL Enhanced, C series CUWL Standard, and Pro Bundles EX series MX series IP Voice / Video Network Topology PSTN. 4. ! 5. CONSOLE. 6. 1. 7. 2. 8. 3. C220 M3. UCS. Automatic Replication 4. ! 5. CONSOLE. 6. 1. 7. 2. 8. 3. C220 M3. UCS. Teleworkers Internet Expressway . Server WAN/LAN Network Expressway ASA Firewall Client (AnyConnect VPN). Branch Locations External Jabber Partners Collaboration Edge Architecture Inside Firewall DMZ Outside (Intranet) Firewall (Public Internet) Jabber Internet Expressway Traversal Expressway Traversal Internal Client Server External Endpoint Endpoint 1.

7 Expressway Traversal Server is installed in DMZ. Expressway Traversal Client is installed inside the enterprise network 2. The Expressway Client initiates a traversal connection through the firewall to specific ports on the Expressway Server 3. Expressway Client supplies credentials which are authenticated by Expressway, securing these connections 4. Once the connection has been established, a tunnel is created. The Client sends keep-alive packets to the server to maintain the active connection 5. Upon receiving an incoming call, Expressway Server passes along the incoming call request to Expressway Client over the existing tunnel 6.

8 Expressway Client receives the incoming call request and routes the request to the called endpoint 7. The call is established and media traverses the firewall securely over an existing traversal connection Collaboration Edge Architecture Expressway enabled clients Desktop Tablet Smartphone Web Fixed Jabber Public to EX series Mac OS X iPhone iOS iPad iOS Enterprise (P2E) MX series Windows Android Jabber SDK C series Jabber P2E. Jabber Desktop Jabber Mobile Jabber Mobile TelePresence Jabber SDK. Expressway system support . Login, Automatic Location Discovery, TLS security, and ICE client cisco UCCX Client Update UCCX Finesse Finesse Benefits Web Based Gadget Support Finesse API.

9 Workflow Integration MediaSense Integration 1. 9. UCCX Finesse Call Context Call Control Buttons Administrators define which Make Call, Answer/End, Hold/Retrieve, call variables to include Consult, Transfer/Conference, & Keypad UCCX Finesse Open Social Gadget based Desktop Out of the box feature-rich desktop Reduced TCO Thin Client Integrate 3rd party browser-based app without development Customize out of the box desktop Changing out of the box gadgets Adding 3rd party gadgets, integrating into CRM apps Build your own, using Finesse standard Web API. cisco Finesse Web Services UCCX Multi-Session Chat UCCX Unified Intelligence Center UCCX Unified Intelligence Center UCCX Unified Intelligence Center UCCX Unified Intelligence Center Jabber - Update Jabber Reset Jabber To initial install state Personal Ringtone Hunt Group Support Call Pickup Support Video Call Quality Updated Video Driver Audio Call Quality Plantronics Call Control Integration Jabra Call Control Integration Self-View Screen Sharing Without Audio Path IM Do Not Disturb IM Notifications Spellcheck New Emoticons Persistent Chat Rooms Call Statistics

10 Jabber New version Updates Services & Support Transition ESW / UCSS-> Transition Software SMARTnet ESW. 24x7 TAC (Technical Assistance Center) Support Minor Software Updates Software Subscription UCSS. Major Software Updates --------------------------NEW----------- ------------- SWSS Software Support Services Software Warranty, Support, and Upgrades 24x7 TAC (Technical Assistance Center) Support Minor version bug fix software updates (ex. , , ). Major software updates (ex. -> -> ). Available in 1yr, 3yr, or 5yr Discounts are available for 3yr or 5yr contracts Business to Consumer Video Jabber Guest Enterprise Consumer User Public Internet Public Internet Contact Center AMAZON MAYDAY.