1A Advance Functionalities - Amadeus

1 Amadeus Travel Agency Advance course 1 welcome to Amadeus Functionalities Advance Training Remark Elements Remark elements contain additional comments or information concerning passengers and their reservations. The Amadeus System provides you with three types of remarks that can be entered in the PNR. They are: General Remark (RM) Confidential Remark (RC) Itinerary Remark (RIR) General Remark You use the general remark element to enter remarks in a PNR. Any Amadeus user that has access to the PNR can read the general remarks. A PNR can contain a maximum of 127 general remarks, and each remark can have up to 124 characters. To create a general remark element, enter: RM PSGR ADV XNCL PENALTY Confidential Remark You use the confidential remark to enter information that can only be viewed in your office, or other branch offices that can view your PNRs. You can add up to three additional office identifications in your entry.

2 RCPARAF0203/CONFIDENTIAL TRIP Itinerary Remark You use the itinerary remark to enter additional information to be printed on the itinerary. Itinerary remarks added to the PNR, that are segment associated, appear underneath their associated segment on the itinerary. Unassociated itinerary remarks are printed at the bottom of the itinerary below all of the flight segments. You use the transaction code RIR followed by free flow text. For example: RIR FREE LIMOUSINE TRANSFER TO THE HOTEL Amadeus Travel Agency Advance course 2 Frequent Flyer Many airlines offer frequent flyer programs to passengers who travel often on their airline. These programs vary from airline to airline, each offering special features to their frequent are four frequent flyer transaction codes: Entry Explanation FFD Displays the name from the frequent flyer database FFN Creates an SSR element in the PNR, for mileage accrual FFA Creates the name and an SSR element in the PNR, for mileage accrual Note: This entry is valid only for airlines who maintain their frequent flyer database in Amadeus .

3 FFR Creates an SSR element in the PNR, for a redemption journey The table below describes the entries you can make Entry Explanation FFDTG-ZD20423 Displays the passenger name information for a specific airline frequent flyer number. FFALH-765467 Creates the name and SRFQTV element using the passenger s frequent flyer number. FFNQF-0527984 Creates the SRFQTV element for an airline that maintains it frequent flyer database in Amadeus . FFNQF-0527984/P1 Creates the SRFQTV element, for an airline that maintains it frequent flyer database in Amadeus , for a specific passenger. FFNAF-1990901462,UA Creates the SRFQTV element for a passenger when the passenger is using an airline that has a frequent flyer agreement with another airline. Option Element You use the option element to place a newly created or retrieved PNR on the option queue, in a specific office, and/or for a specific date. You can queue a PNR to any office that has authority to retrieve it.

4 To create an option element, enter: OP22 SEP,30 SEP/SEE RMKS You can enter up to three dates in your entry. The system automatically adds the office identification associated to your terminal. When you want to place the PNR on the option queue, in an office other than the one associated to your terminal, enter: OPMADIB0230/15 DEC/SEND BROCHURE You can also specify a different queue and category, if you do not want the PNR to default to the option queue. For example, enter: Amadeus Travel Agency Advance course 3 OP14 FEB/20C2 Address Elements The address elements are used to enter the different types of address information in the PNR for the passenger. There are two types of address elements: Transaction Code Explanation AB Address Billing You use this transaction code to enter the passenger s billing address. AM Address Mailing You use this transaction code to enter the passenger s mailing address. Here are examples of the address elements: AM MR SVEN HANSEN,HOLBERGSGATEN 30,0166 OSLO 1 AB IBM CORP,4 ARLINGTON RD,LONDON,NW1 4JX Unaccompanied Minor Unaccompanied minors require special handling when traveling.

5 You cannot include any other passenger type in the same PNR with an unaccompanied minor. The identifier UM and the minor's age is added to the end of a short or long sell entry. Short sell: SS1C3/UM5 Long sell: SSBA2464C19 JUNLGWMADUM1/5 The system automatically enters the SSR element for the unaccompanied minor. When there is more than one unaccompanied minor in the same PNR, you must separate their ages with a comma (,). Short sell: SS2C3/UM5,7 Long sell: SSLH118C18 JULFRAMUCUM2/5,7 When entering the name element for an unaccompanied minor, do not include the passenger type CHD in your entry. If you attempt to enter another passenger type in an unaccompanied minor PNR, the system displays the warning message: ACTION CODE NOT COMBINABLE > Amadeus Travel Agency Advance course 4 Non-Homogeneous PNR Amadeus has a unique feature called non-homogeneous PNR, which allows you to create a PNR where the passengers can be traveling on different dates or different flights.

6 A non-homogeneous condition occurs when: The number of seats in the air segment is not equal to the number of passenger names. The number of seats booked within the air segments is not equal. A non-homogeneous condition can be created intentionally to accommodate passengers who do not want to share the same itinerary. For example, a family wants to travel together on the same outbound flight, but wants to return on different flights and dates. When the reservations are made for different return journeys, the PNR enters a non-homogeneous condition. A non-homogenous condition is temporary and remains until you perform an end transaction. At end transaction, the system automatically splits the original PNR and creates a separate PNR for each passenger that shares the same itinerary. Record locators for these PNRs are displayed in a AXR record at end transaction.

7 To retrieve AXR records from a PNR, you enter RTAXR. You can also view the AXR PNRs merged together by using the RV entry from one of the PNRs. Before you end transaction, you must passenger associate each segment containing fewer be included in the segment sell entry, or added to existing segments. Here is an example of a non-homogeneous PNR. ** NHP ** RP/NYC1A0900/ RF JORDAN MR MR 3 CO 015 J 19 SEP 6 EWRHNL HK2 C 0810 1245 D10 0 BS SEE RTSVC 4 CO 014 J 25 SEP 5 HNLEWR HK1 M 1910 1025+1 D10 0 DS /P1 SEE RTSVC 5 CO 014 J 27 SEP 7 HNLEWR HK1 M 1910 1025+1 D10 0 DS /P2 SEE RTSVC 6 AP NYC 215 679 4598 - HAPPY TRAVEL - A 7 AP NYC 215 678 1000-B 8 TK TL21

8 AUG/NYC1A0900 9 OSI CO CTCB 215 678 1000-B > Here is an example of an AXR record: AXR FOR PNR: **NHP** 21 AUG 1102 - 1 6LY2R7 1 6LY2SB > Amadeus Travel Agency Advance course 5 Copying a PNR The copy PNR function allows you to copy information from an existing PNR to a new PNR. The system copies all air segments, non-associated phone contact elements, non-associated ticketing elements (except TKTL, TKXL, TKPT), general remarks, and some fare elements. The table below describes the entries you can make: Entry Copies RRA Information and cross references the PNRs Note: This creates an AXR record and you can use the entries RTAXR and RV. RRN Information but does not cross reference the PNRs RRP Passenger data information only RRI Itinerary information only RRN/DP3 Information plus three days for the date RRN/DM4 Information minus four days for the date RRN/3 Information increasing or decreasing the number of booked seats RRN/CY Information changing the class of service Creating a Group PNR To create a group PNR in Amadeus , you must use a special name element called a group name, and a group segment sell transaction, as well as a group fare element.

9 The remaining mandatory PNR elements are identical to the ones you use when creating a non-group PNR. Five important points to remember when creating a group PNR are: 1. You can create it for a maximum of 99 passengers. 2. You can enter the PNR elements in any order. 3. You can only change a group name element prior to end transaction. 4. You can enter individual names before or after end transaction. 5. All group PNRs appear on queue 87. To enter a group name: NG15 EUROPE TOUR Group Sell When making a group sell transaction, you must include a special action code. The action codes you can enter are: SG Sell Group PG Waitlist Group The short sell segment entry is: SS15G3/SG Group SSR Element In addition to the mandatory PNR elements, you must enter a group fare SSR element. This SSR element indicates the type of group fare being used. The entry is: SRGRPF-GV15 Amadeus Travel Agency Advance course 6 Non-Homogeneous Condition When a group PNR contains a non-homogeneous condition, you must enter a NONAME element.

10 This name element provides you with the ability to passenger associate the segment that created the non-homogeneous condition. The partial PNR below illustrates the NONAME entry. The number of seats booked in segment one (20) is unequal to the number of seats booked in segment two (15): ** NHP ** RP/NCE1A0900/ 0. 20 TRAININGTEAM NM: 0 1 BA 175 J 19 OCT 3 LHRJFK HN20 4 1100 1340 747 0 M 2 BA 178 J 26 OCT 3 JFKLHR HN15 BA 1030 2110 744 0 M > To create the NONAME element for segment two, enter: NP15 System Response: ** NHP ** RP/NCE1A0900/ 0. 20 TRAININGTEAM NM: 0 2 BA 175 J 19 OCT 3 LHRJFK HN20 4 1100 1340 747 0 M 3 BA 178 J 26 OCT 3 JFKLHR HN15 BA 1030 2110 744 0 M > To create several NONAME elements, enter: NP2,3,5 The NONAME element provides the name element number to passenger associate segment three: 3/P1 After end transaction, the PNR is divided into two homogeneous PNRs and the NONAME element is removed from the PNR.