2012-13 REQUEST FOR PROPOSAL FOR BUSINESS …

1 2012-13 . REQUEST FOR PROPOSAL . FOR. BUSINESS CORRESPONDENT SERVICES. 1. Contents 1. PREAMBLE. 2. DEFINITIONS. 3. REQUEST FOR PROPOSAL . 4. SCOPE OF SERVICE. 5. ELIGIBILITY CRITERIA. 6. OVERVIEW OF EVALUATION process . 7. TERMS AND CONDITIONS FOR THE PROPOSAL . 8. SERVICE AGREEMENT AND PENALTIES. Annexure I DETAILS OF HABITATIONS TO BE COVERED. Annexure II (A) SCOPE OF SERVICES TO BE OFFERED. Annexure II (B) STANDARD OPERATING PROCEDURE. Annexure III (A) TECHNOLOGY SERVICES. Annexure III (B) TECHNOLOGY SERVICE LEVEL REQUIREMENTS. Annexure IV FIXED CHARGES TO BE PAID TO SERVICE PROVIDER.

2 Annexure - V ELIGIBILE ENTITIES. Annexure - VI TECHNICAL BID FORMAT. Annexure VII INDICATIVE COMMERCIAL BID FORMAT. Annexure VIII OFFER COVERING LETTER. Annexure IX BUSINESS CORRESPONDENT AGREEMENT. 2. PREAMBLE. With a view to ensuring greater financial inclusion and to provide comprehensive financial services to the underprivileged, particularly in unbanked and under-banked areas, the Public Sector Banks propose to engage the services of BUSINESS Correspondents as permitted by Reserve Bank of India. The BUSINESS Correspondents will render services on behalf of the banks, on contract basis, through their outlets through use of Information and Communication Technology.

3 The Financial Inclusion (FI) programs have a larger objective of offering a variety of financial services ranging from no-frill account with Limited Overdraft, other loan accounts, Fixed Deposit, Recurring Deposit, KCC, GCC, Remittances, Micro Pension, Micro Insurance, and Mutual Funds etc. The project includes supply, commissioning, installation, up gradation, customization, integration, operations, services, maintenance and management of the entire implementation throughout the contract period of 5. years and which may be extended, subject to mutual agreement, by a further period of 2 years.

4 The eligibility criteria, the evaluation process and other terms and conditions are set out in this RFP. The RFP is issued on behalf of all Public Sector Banks (PSBs), Associate Banks of SBI and Regional Rural Banks sponsored by PSBs covering the habitations mentioned in Annexure I. Banks will enter into contract with the selected Service Provider on such terms and conditions as contained in this RFP. The Service Provider will act on behalf of the Banks in respect of the specified services and will not be eligible to claim any benefit except for the fee or commission as may be agreed.

5 The Service Provider shall not use the trade mark, logo or any proprietary right of the Banks without their written consent. While Bank of Baroda is issuing this RFP on behalf of all Public Sector Banks (PSBs), Associate Banks of SBI and Regional Rural Banks sponsored by PSBs covering the habitations mentioned in Annexure I, similar RFPs are expected to be issued by different Leader Banks in different geographies across the country in due course. In all, it is a condition of this (and the RFPs to be 3. issued in due course) that no Service Provider can have more than 6 successful bids across the country excluding the following clusters.

6 1. Odisha (Odisha + Part of Chhattisgarh). 2. Chhattisgarh 3. North Eastern States 4. Jharkhand + Part of Bihar 5. Punjab + Haryana + J&K + Himachal 2. DEFINITIONS. Words used in this REQUEST for PROPOSAL shall have the meanings assigned to them hereunder unless used in a context totally contrary: Area of operation means geographic area allocated to each CSP. Gram Panchayat(s) will be the unit for operation and each BCA will cover all the villages in the Gram Panchayat(s) allotted to that CSP. Provided however, that in case more than one BCA is allotted for any gram Panchayat, their respective areas would be specifically defined.

7 Provided further that in case a CSP of another BC already exists in a village, the CSP of that BC and the CSP of the SP who will be allotted the work under this RFP may be allowed to work in the same village concurrently. Banks mean any one or more or all the PSBs, Associate Banks of SBI and Regional Rural Banks sponsored by Public Sector Banks. Bid means the offer made by the Bidder in response to this RFP. Bidder means any person/entity who bids for offering services as a BUSINESS Correspondent for the Banks pursuant to the terms of this RFP. BUSINESS Correspondent (BC) means any person/entity who is eligible to act as a BUSINESS correspondent for the banks under the terms hereof for providing services described in Annexure II and Annexure III.

8 The eligibility criteria for becoming a BC, other than those mentioned in paragraph 5 of this document and general guidelines 4. BCA means Agent/Employee of BC operating the CSP. The general guidelines to be followed by the BC for engaging a BCA are mentioned in Annexure V. BUSINESS Correspondent Agreement means the agreement to be executed between the Banks and the Service Provider containing the terms and conditions on which the Services will be provided (a model agreement is annexed to this RFP). Customer Service Point (CSP) means the outlet of the Service Provider which will be providing Banking and financial services.

9 Eligibility Criteria means the criteria required to be satisfied by the Bidder in order to be engaged as a Service Provider and as per guidelines of RBI. and more particularly described to in this RFP. Leader Bank means the Bank which floats this RFP for its own as well as for the requirements of other Public Sector Banks (PSBs) for the habitations specified in Annexure-I. Lead Bank means the Public Sector Bank which convenes SLBC. meetings in the State. NPCI means National Payment Corporation of India. RBI' means Reserve Bank of India RFP means this REQUEST for PROPOSAL proposed to be issued on th this 7 day of May 2012.

10 Services means the services to be provided by the Service Provider pursuant to the terms of the Service Agreement Service Provider means any person /entity with whom the Bank enters into agreement for providing services of BUSINESS Correspondent with a technology solution as described in the Scope of Work' in this document. UIDAI means Unique Identification Authority of India 3. REQUEST FOR PROPOSAL . 5. This REQUEST for PROPOSAL is being issued by Bank of Baroda (Leader Bank) for itself and for other Public Sector Banks (PSBs), Associate Banks of SBI. & Regional Rural Banks sponsored by PSBs inviting PROPOSAL from eligible bidders to be engaged as Service Provider by the Banks for a period of 5 years for providing services of BUSINESS Correspondents in the habitations listed in Annexure I to this RFP.