2nd Handling Agreements Manual

1 Handling Agreements Manual Revision #: 00 Passenger Handling services Document Ref. PHS/HAM/01 Revision Date 05-09-08 Controlled Document Do not Copy or Reproduce without Prior Permission Handling Agreements Manual Second Edition Issue date: 5th September, 2008 Effective date: 5th September, 2008 Up to date copy of Handling Agreements Manual is now available on PIA Local Area Network ( , ) and is accessible to all PIA employees, where as a latest copy of this Manual is provided to Handling Agents at foreign stations through respective PIA Station Manager/s Handling Agreements Manual Revision #: 00 Passenger Handling services Document Ref.

2 PHS/HAM/01 Revision Date 05-09-08 Controlled Document Do not Copy or Reproduce without Prior Permission Intentionally Left Blank Handling Agreements Manual Revision #: 00 Passenger Handling services Document Ref. PHS/HAM/01 Revision Date 05-09-08 Controlled Document Do not Copy or Reproduce without Prior Permission TABLE OF CONTENTS 1. GENERAL ..1 AMENDMENTS ..2 LIST OF EFFECTIVE PAGES ..4 INTRODUCTION ..5 DEFINITIONS ..7 2. SOP FOR DRAFTING ground Handling agreement FOR DOMESTICHANDLING 10 3. SOP FOR REVISION OF ground Handling agreement FOR FOREIGN 4. SOP FOR Handling OF CASUAL 5. SOP FOR SURVEILLANCE/OVERSIGHT 6. SOP FOR FINALIZING ground Handling agreement FOR A NEW 7. SOP FOR FOREIGN CARRIER.

3 202 ANNEXURE ..255 (ANNEXURE I).. 277 REQUEST FOR PROPOSAL 277 (ANNEXURE II).. 30 SURVEILLANCE 30 (ANNEXURE III).. 333 QUARTERLY SURVEILLANCE 335 (ANNEXURE IV).. 355 OVERSIGHT PROGRAM 355 Handling Agreements Manual Revision #: 00 Passenger Handling services Document Ref. PHS/HAM/01 Revision Date 05-09-08 Controlled Document Do not Copy or Reproduce without Prior Permission Intentionally Left Blank Handling Agreements Manual Revision #: 00 Passenger Handling services Document Ref. PHS/HAM/01 Revision Date 05-09-08 Controlled Document Do not Copy or reproduce without prior permission. 1 1. General Handling Agreements Manual Revision #: 00 Passenger Handling services Document Ref.

4 PHS/HAM/01 Revision Date 05-09-08 Controlled Document Do not Copy or reproduce without prior permission. 2 Amendments ENTERED PAGE NO. CHAPTER/SECTION REV. NO. REV. DATE By On 1 21-23 06 01 DQC 2 13-15 03 01 DQC Handling Agreements Manual Revision #: 00 Passenger Handling services Document Ref. PHS/HAM/01 Revision Date 05-09-08 Controlled Document Do not Copy or reproduce without prior permission. 3 Intentionally Left Blank Handling Agreements Manual Revision #: 00 Passenger Handling services Document Ref.

5 PHS/HAM/01 Revision Date 05-09-08 Controlled Document Do not Copy or reproduce without prior permission. 4 List of Effective Pages Chapter No. Title Effective Pages Revision No. Revision Date 1 General 1-6 00 05-09-08 2 SOP for Drafting ground Handling agreement for Domestic Handling 7-9 00 05-09-08 3 SOP For Revision Of ground Handling agreement for Foreign Stations 10-12 00 05-09-08 4 SOP for Handling of Casual Operators 13-14 00 05-09-08 5 SOP for Surveillance/Oversight Program 15-16 00 05-09-08 6 SOP for Finalizing ground Handling agreement for a New Station 17-19 00 05-09-08 7 ANNEXURE 21-44 00 05-09-08 Handling Agreements Manual Revision #: 00 Passenger Handling services Document Ref. PHS/HAM/01 Revision Date 05-09-08 Controlled Document Do not Copy or reproduce without prior permission.

6 5 Introduction PIA currently operates to numerous International destinations around the world. Whenever an airline flies to another international destination, it requires ground Handling services . This requirement can be fulfilled in either of the two ways; the carrier can have its own setup at a station, or hire services of a ground Handling agent. Frequency of operation, equipment used and a number of other factors are considered while choosing amongst the two options, however mostly the later is selected as its more cost-effective, offers greater flexibility & scalability and supports the airline to start its operation more swiftly. When PIA opts to use the services of an external ground Handling agent or service provider, it shall have a legal contract with the agent or provider that specifies details for applicability of and compliance with the operating standards of PIA.

7 IATA has suggested a standard format which can be used by airlines and Handling agencies to enter into a contract for ground Handling . PIA follows this format for all its ground Handling Agreements and Service Level Agreements . The Handling Agreements Division is responsible for finalization and maintenance of all ground Handling Agreements for the foreign stations on which PIA operates, further more, this division also acts as sales and service delivery center and performs the function of Business Development, by offering PIA services as a ground Handling Agent to airlines operating to various destinations in Pakistan. Handling Agreements Manual Revision #: 00 Passenger Handling services Document Ref. PHS/HAM/01 Revision Date 05-09-08 Controlled Document Do not Copy or reproduce without prior permission.

8 6 Abbreviations PHS&RSD Passenger Handling & Ramp services Division HA Handling agreement SOP Standard Operating Procedure SVP Senior Vice president PS Passenger services TGS Technical ground Support DCS Departure Control System ACSI Airport Check-in System International Rs. Rupees SSM Shift Station Manager DSM Deputy Station Manager ASM Assistant Station Manager IATA International Air Transport Association PHS Passenger Handling services RFP Request for Proposal SM Station Manager F/P First Piece L/P Last Piece NOTOC Notice to Captain Handling Agreements Manual Revision #: 01 Passenger Handling services Document Ref. PHS/HAM/01 Revision Date 03-11-09 Controlled Document Do not Copy or reproduce without prior permission.

9 7 Definitions 1. AIRPORT TERMINAL means all buildings used for arrival and departure Handling of aircraft. 2. ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the Handling Company may request an outside agency to perform the service in question. The charge of the outside agency shall be paid by the Carrier. The Handling Company assumes no liability toward the Carrier for such arrangements. 3. AS MUTUALLY AGREED or BY MUTUAL agreement or BY THE CARRIER S REQUEST, it is recommended that, whenever this terminology is used, such items be supported by specific documentation or reference. 4. CARGO includes the Carrier s service cargo and company mail. 5. THE CARRIER S AIRCRAFT means any aircraft owned, leased, chartered, hired or operated or otherwise utilized by or on behalf of the Carrier and in respect of which the Carrier has either expressly or implicitly contracted, instructed or otherwise requested the Handling Company to perform or carry out any ground Handling service(s).

10 6. DEPARTURE CONTROL SYSTEM (DCS) means an automated method of performing check-in, capacity and load control and dispatch of flights. 7. DIRECT LOSS means a loss arising naturally or directly from an occurrence and which excludes remote, indirect, consequential, or special losses or damages, such as loss of revenue or loss of profit. 8. ELECTRONIC DATA INTERCHANGE (EDI) means the computer-to-computer (application-to-application program processing) transmission of business data in a standard format. Handling Agreements Manual Revision #: 01 Passenger Handling services Document Ref. PHS/HAM/01 Revision Date 03-11-09 Controlled Document Do not Copy or reproduce without prior permission. 8 9. LOADS mean baggage, cargo, mail and any aircraft supplies including ballast.