A GUIDEBOOK IN PC HARDWARE, MAINTENANCE AND …

1 A GUIDEBOOK IN PC HARDWARE, MAINTENANCE AND REPAIRENT 284 - PRINCE GEORGE'S COMMUNITY COLLEGEC opyright, William A. Lloyd, of these materials is prohibitedwithout the express written consent of the GUIDEBOOK in PC Hardware, MAINTENANCE and RepairWilliam Lloyd, InstructorCopyright, 1997 Page ii301/372-2889 TABLE OF CONTENTS - PAGE 1 TopicPage NumberForeword ivCourse Objectives and Required Materials 1 Places to get a toolkit 2 Course Reading Assignment 3 Section 1: Learning the Basics 4 Facts about electrical power and surge suppressors 5 How do viruses affect your computer 6 Definitions of basic computer components 7 Types of bus connectors10 What is POST and what does it do for you11 Steps in the boot process12 Typical and files13 Memory usage in the DOS environment14 General guidelines for repairing computers15 Good diagnostic and preparation software16 How to fill out a tag on a tested computer17 Component identification worksheet18 Parts

2 Identification worksheet19 How to identify a motherboard20 Basic DOS commands21 Tips to remember when running CMOS setup programs22 Steps to preparing a hard disk for use23 IRQ and port address reference sheet24 Computer Reclamation PC repair guidelines25 Floppy drive testing guidelines26 Hard drive testing guidelines27 Monitor testing guidelines28 Keyboard testing guidelines29 What exactly is a network30 What exactly is a server31 Major types of network topologies33 How do networks pass data from one place to another35 How will my PC operate when connected to a LAN36 What happens when you log into a network37 What will be covered in Test #138 Section 2.

3 Moving to the next level41 What makes a PC "conservatively designed"42 What makes a multimedia PC43 Tips to remember when buying a PC44 Tips to remember when supporting computer systems45 Checkit basics46 Norton Utilities basics47 Spinrite basics49 Modem communications basics50 guide to using Procomm version to bringing a new PC to life52 Important things to remember when installing a motherboard53 New PC building checksheet55 Important things to remember when installing a motherboard57 Hard disk installation checksheet58A GUIDEBOOK in PC Hardware, MAINTENANCE and RepairWilliam Lloyd, InstructorCopyright, 1997 Page iii301/372-2889 TABLE OF CONTENTS - PAGE 2 TopicPage NumberHow to install a sound card in your PC59 Sound card installation checksheet60 How to install a CD-ROM drive in your PC61CD-ROM installation checksheet62 Fax modem installation checksheet63 What will be covered in Test #264 Section 3.

4 Coming to a conclusion66 Stages in the laser printing process67 Printer MAINTENANCE instructions69 What happens when the server breaks down70If I unplug or disconnect my network cable from my PC ..71 Can computer viruses be spread through a LAN72 How do I install a network interface card73 How do I install Novell Netware on a PC74 Main Novell Netware (version ) utility programs75 What will be covered in Test #376 Hardware Parts Quiz77PC Upgrading Quiz83PC Upgrading Quiz - Answer sheet85 Sample Exam #187 Sample Exam #291 Homework Assignment #193 Homework Assignment #295 Homework Assignment #396 Homework Assignment #498 Homework Assignment #599 Homework Assignment #6100 Homework Assignment #7101 Homework Assignment #8102 Homework Assignment #9103 Homework Assignment #10104 What is PKZIP.

5 And what can it do for you105 Finding files on the Resource PC107 Appendix A: DOS/Windows A+ Examination Review Course Notes108 Using the FDISK and FORMAT commands in DOS109 Using DEFRAG and SCANDISK110 Using MEMMAKER to optimize memory111 Typical file112 Typical .INI files in Windows114 Using Control Panel in Windows115 Installing video card drivers in Windows116 Configuring printers in Windows117 Installing Windows applications118 Installing Netscape on a PC119 Tips on reinstalling Windows120 What is Research Technology Associates, for obtaining equipment from Research Technology Associates, for donating equipment from Research Technology Associates, GUIDEBOOK in PC Hardware, MAINTENANCE and RepairWilliam Lloyd, InstructorCopyright.

6 1997 Page iv301/372-2889 FOREWORDT hese course materials were developed for use in the PC Hardware, PC Repair, Repair and MAINTENANCE of PersonalComputers, and Introduction to Local Area Networks courses which I taught at Prince George's Community College, inLargo, Maryland. I developed these materials myself, with a view towards making complex issues in PC hardware andmaintenance easy to understand. Through several years of teaching these courses and refining these materials, I believe this manual will be a useful resource for the would like to express my deep gratitude and sincere thanks to a number of people who have made the development andimplementation of this course possible over the years:oMy wife, Joyce, and my three children (Christina, Matthew and David), who have shared me with hundreds of studentsover the years.

7 OWilliam Lauffer, the dean of Engineering Technology at Prince George's Community College, who gave me theopportunity to develop and teach these courses;oDirk Faas, Bradley Faas, and Darrell Mattheis, my engineering assistants, who have made me look good so many timesand have helped so many students when there wasn't enough of me to go around 20 students at a time; andoMichael Wiggins, Ken Chapman, Dan and Polly Dyer, Paul Blose, Rick Caceres, Mary Waynes, John Peoples, RobertChang, Godwin Larbi, Jim Offutt, Alan Wurtzel, and all of the staff and volunteers of Computer Reclamation, Inc.

8 Thecreative input, hard work, and selfless sacrifice of these individuals has helped to make me the instructor that I am, andthe raw materials that Computer Reclamation provides helps the students to become the repair technicians they desire tobe. The work we do together helps so very many people, and your contributions are recognized and applauded of these materials without the express written permission of the author is prohibited. If you would like to obtaina copy of these materials, if you would like to have me come and teach my courses for your organization, or if you would liketo license this curriculum for use with your school or non-profit organization, please contact me at the following address:William A.

9 Lloydc/o Research Technology Associates12221 Van Brady RoadUpper Marlboro, MD 20772301/322-0057E-mail address: information for this manual and other information about this course series will be provided upon GUIDEBOOK in PC Hardware, MAINTENANCE and RepairWilliam Lloyd, InstructorCopyright, 1997 Page 1301/372-2889 COURSE OBJECTIVES, AND REQUIRED MATERIALSTEXTBOOKSU pgrading and Repairing PCs, 10th Edition, by Scott Mueller;AND TOOLS:published by Que Corporation. Approximate Cost: $ purchase of a computer repair toolkit is NECESSARY in order to do the work of computer repair.

10 Details are provided on page 2 of this text on what kind of toolkit to buy, and where to buy :These notes (and related course lectures) will enable you to learn the following things:1)Identify major components and sub-systems of an IBM-class microcomputer by visualexamination alone;2)Understand what takes place with the computer's hardware when the computer operates in anormal fashion;3)Use diagnostic and evaluation software (such as Checkit or Norton Utilities) to analyze or trouble-shoot an operating or faulty PC;4)Assemble and disassemble an IBM-class PC, with a view towards upgrading PCs by motherboardreplacement, and substitution of major components;5)Setup, ins