Absa Investments Management Services

1 Absa Investments Management ServicesEasy GuideAuthorised Financial Services Provider Registered Credit Provider Reg No performedPage experiencePage instructions to AIMSPage minimumsPage standardsPage requirementsPage claim requestsPage requirementsPage EventsPage processPage informationPage 39 ContentsStep 3 Complete the registration form and click next. Please read the terms and conditions on the verification page, confirm and accept them. If you are satisfied that your information is correct, click on Register 4 You will be required to verify your email address on the link that will be emailed to you. Click on the link in this email to activate and complete your Customer ExperienceGeneralClient Services : 0860 000 005 Operating hours: Mondays to Fridays between 08:00 and 16:30 Enquiries: mailbox: Complaints mailbox: Enquiry MailboxesGauteng regionEnquiries mailbox: North regionEnquiries mailbox: Natal regionEnquiries mailbox: region Enquiries mailbox: Cape regionEnquiries mailbox: Cape RegionEnquiries mailbox.

2 OverviewThe Absa Investment Management Services (AIMS) Easy Guide intends to provide information to wealth investment managers, financial advisers, adviser office, assistants and consultants. It contains information pertaining to the customer experience, AIMS processes, timing standards, requirements and general Functions performed by Absa Investment Management Services (AIMS)AdministrationAIMS is responsible for processing the following instructions: New Business Maintenance Switches Repurchases Transfers EstatesClient CommunicationAIMS is responsible for distributing: Valuation statements Policy documents Maturity letters Income revision letters Tax certificates Section 14 ongoing fee authorisation renewal lettersSelf-service Registration ProcessFollow these four easy stepsStep 1 Logon to Click Log in on at AIMS in the top right hand corner Click RegisterStep 2 Complete your Financial Adviser Number in the box provided.

3 Complete your Identity number or Company Registration Number in the next Submitting Instructions to AIMSI nstruction submissionInstructions should be submitted to the relevant email address for processing. AIMS: recognitions: Transfers: following instructions should be sent to New Business Maintenance Switches Repurchases Broker onboarding5. Product MinimumsProductMinimumInvestment AmountsDebit OrdersMonthly WithdrawalsWithdrawalsAIMS Investment AccountR50 sYes Discretionary Repurchase Tax Free Savings InvestmentsR5 (Max annual) - ETFNoYes Discretionary Repurchase Investment PlanR50 sYes Discretionary Repurchase Outcome GrowthR150 to product Outcome IncomeR150 sSubject to product Retirement AnnuityR25 below R7 Withdrawal Linked EndowmentR50 to product Investment AccountR100 Discretionary Repurchase Repurchase Provident PreservationR25 000.

4 00N/ANoContractual Repurchase Pension PreservationR25 000. 00N/ANoYes one withdrawal Contractual Repurchase Living AnnuityR75 sOnly less than R75 if no cash taken at Endowment Structured ProductR100 to Endowmentproduct Shared PortfolioR250 in compulsory Subject to product rules. Cash Investment TrackerR250 Ye sPage12345678910111213141516171819202122 23242526272829303132333435 Contents6. Timing standardsNew BusinessBusiness cut-off to receive an instructionProcess the instructionTransaction PriceClient statement is availablePolicy document available online or sent via communication preferenceNew Business DiscretionaryBefore 13:00 (Day 0)Day 2 Day 3 Day 5 Day 6 After 13:00 (Day 0)Day 3 Day 4 Day 6 Day 7 Business cut-off to receive an instructionComplete ROT and send to transferring companyInstruction processed once payment receivedProcess the instructionTransaction priceClient statement is availablePolicy document available online or sent via communication preference New Business ContractualBefore 13.

5 00 (Day 0)Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 After 13:00 (Day 0)Day 3 Day 4 Day 5 Day 6 Day 7 Day 8 New Business Guaranteed ProductBusiness cut-off to receive an instructionInstruction processed and up-loaded to the main frameTrade is placed into market every first business day of the weekPolicy document available online or sent via communication preferenceBefore 13:00 (Day 0)Day 2 Day 7 After 13:00 (Day 0)Day 2 Day 7 MaintenanceBusiness cut-off to receive the instructionProcess the instructionInstruction updates on system with the cessionCession letter drafted and signedUnit price received from fund managerCollateral cessionsBefore 13:00 (Day 0)Day 5 Day 6 Day 7 Day 8 After 13:00 (Day 0)Day 6 Day 7 Day 8 Day 9 Outright CessionsSubmit instruction (Day 0)Day 8 Day 10 Day 11 Day 12 Business cut-off to receive the instructionProcessing of out-legProcessing of in-legReflect on the investor statementConsolidationsSubmit instruction (Day 0)Day 8 Day 10 Day 11 Day 11 Note: Fully compliant Guaranteed Product instructions and outstanding requirements have to be submitted to AIMS before 13.

6 00 on the last business day of the week, in order for the business to be processed at the current week s cut-off to receive the instructionProcess the instructionSell unitsBuy unitsTransaction priceClient statement is availableSwitch Unit Trust FundsBefore 13:00 Day 0 Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 8 After 13:00 Day 0 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 Day 9 Switch-out ETFB usiness cut-off to receive the instructionProcess the instructionSell unitsUnit price received from the fund managerBuy unitsUnits price received from the fund managerSwitch price on administrative systemReflect on investor statementBefore 13:00(Day 0)Day 2 Day 2 Day 3 Day 4 Day 5 Day 6 Day 8 After 13:00 (Day 0)Day 3 Day 3 Day 4 Day 5 Day 6 Day 7 Day 9 Switch-in ETFDay 4 Sell unitsUnit price received from the fund managerBuy unitsUnits price received from the fund managerSwitch price on administrative systemReflect on investor statementBefore 13:00 Day 0 Day 2 Day 2 Day 3 Day 4 Day 5 Day 6 Day 8 After 13:00 Day 0 Day 3 Day 3 Day 4 Day 5 Day 6 Day 7 Day 9 Page123456789101112131415161718192021222 3242526272829303132333435 ContentsBusiness cut-off to receive the instruc-tionProcess the instructionInstruction updates in systemSystem is updated with the amendment & case finalizedAmendmentsBefore 13.

7 00 (Day 0)Day 5 Day 6 Day 7 After 13:00 (Day 0)Day 6 Day 7 Day 8 RepurchasesBusiness cut-off to receive the instructionProcess the instructionSell unitsUnit price received from the fund managerPay into the client s bank accountRepurchase DiscretionaryBefore 13:00(Day 0)Day 2 Day 2 Day 3 Day 5 After 13:00(Day 0)Day 3 Day 3 Day 4 Day 6 Repurchase Contractual WithdrawalBusiness cut- off to receive the instructionProcess the instructionSell unitsUnit price re- ceived from the fund managerApply for tax directiveReceive tax directive from SARSEdit taxPay into the client s bank accountBefore 13:00 (Day 0)Day 2 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 After 13:00 (Day 0)Day 3 Day 3 Day 4 Day 5 Day 6 Day 7 Day 8 Contractual Retirement 1/3rd and 2/3rdBusiness cut- off to receive the instructionProcess the instructionSell units 1/3rdUnit price received from the fund managerApply for tax directiveReceive tax directive from SARS 1/3rdEdit taxComplete ROT and send to transferring companyReceive ROT from trans-ferring companySell units 2/3rdUnit price received from fund managerEdit zero taxProofof paymentBefore 13.

8 00 (Day 0)Day 2 Day 2 Day 3 Day 3 Day 5 Day 5 Day 10 Day 11 Day 12 Day 12 Day 12 Day 13 Contractual Retirement 3/3rd Trans-ferBusiness cut- off to receive the instructionComplete ROT and send to transferring companyReceive ROT from trans- ferring companySell units 3/3rdUnit price received from the fund managerApply for tax direc-tiveReceive tax directive from SARS 3/3rdReceive tax directive from SARS 3/3rdEdit taxProof of paymentBefore 13:00 (Day 0)Day 1 Day 4 Day 4 Day 5 Day 6 Day 6 Day 8 Day 8 Day 9 Page123456789101112131415161718192021222 3242526272829303132333435 Contents7. Processing RequirementsNew BusinessAIFA InstructionsRequirementsAll ProductsOffshore ProductsRetire-ment AnnuitiesPreserva-tion FundsLiving AnnuitiesStructured ProductsGuaranteed ProductFully compliant and signed application form Copy of ID/smart card (both sides)

9 Or passport for South African citizens or passport if foreign national Copy of FICA documents and contact details if funds are from a third party/donor Copy of a deposit slip or proof of electronic transfer NASDAC Pass, not older than 30 days Tier 2 Pass, not older than 30 days Signed mandate if investing into a Managed/Wrap Portfolio/PSP SARS income tax number and/or valid tax directive, where applicable Original MP1423 (for each currency converting to) mt103 (proof of currency transfer) Original Tax clearance certificate (FIA001) - for Investments above R1 million only Recognition of transfer ( ) Contractual Transfer form (applicable if Section 14 or Section 37 transfer) Adviser Fee Agreement (applicable if Section 14 into a Retirement Annuity) SARS Income Tax Number and/or valid tax directive - excluding AIMS Tax Free investment Valid signed quote Valid signed brochure/investment schedule Regulation 28 Calculation Page123456789101112131415161718192021222 3242526272829303132333435 ContentsIFA instructionsRequirementsAll prod-uctsOffshore productsRetire-ment AnnuitiesPreserva-tion FundsLiving AnnuitiesStructured ProductsGuaranteed ProductFully compliant and signed application form Copy of ID/smart card (both sides)

10 Or passport for South African citizens or passport if foreign national Copy of FICA documents and contact details if funds are from a third party/donor Signed mandate if investing into a Managed/Wrap Portfolio/PSP SARS income tax number and/or valid tax directive, where applicable Orig