AIR COMBAT COMMAND SHAW AIR FORCE BASE

1 AIR COMBAT COMMAND . SHAW AIR FORCE base . GENERAL. TELEPHONE DIRECTORY. ORGANIZATIONAL. DSN PREFIX 965 AREA CODE 803. DIRECTORY ASSIST OPR ASSIST DIRECT INDIAL. SHAW AFB 113 283-1113 895-XXXX. 0. 895-1110. ASSOCIATE. EMERGENCY NUMBERS. AMBULANCE ..895-6443 EXPOLSIVE ORD DISPOSAL ..895-0267. AMERICAN RED CROSS ..895-1251 (AFTER DUTY HOURS). (AFTER DUTY HOURS) ..895-2000 EOD .. 803-464-1513. base LOCATOR..895-2811 FIRE (ON base ) .. 911. CHAPLAIN ..895-1106 (HOUSING)..895-3117. (AFTER DUTY HOURS) ..895-2000 RAPE CRISIS LINE ..895-7272. COMMAND POST ..895-5850 SAFE HOUSE ..775-2763. ALPHABETICAL. CRIME STOP ..895-9892 SECURITY INCIDENT ..895-9890. CRISIS LINE ..895-1255 SECURITY POLICE ..895-3669. EMERGENCY LINE ..895-3117 URGENT CARE CLINIC ..895-6496. DO NOT DISCUSS CLASSIFIED INFORMATION ON. UNSECURE TELEPHONES. OFFICIAL DOD TELEPHONES. ARE SUBJECT TO MONITORING FOR COMMUNICATIONS. SECURITY PURPOSES AT ALL TIMES.. QUICK REFERENCE.

2 DoD Telephones are provided for the transmission of official government information only and are subject to communications security monitoring at all times. Use of official DoD telephones constitutes consent to communications security telephone monitoring IAW DoD Directive . October 2010. TABLE OF CONTENTS. General Information .. 3 A3 Current Operations Division (A3O).. 11. Emergency Assistance.. 3 A3 Air Advisory Division (A3T).. 11. Commander's Hotline.. 3 A3 Operational Plans Division (A3X).. 12. Installation Telephone System.. 3 A3 28Th Operational Weather Squadron (A3W) .. 12. Telephone Classifications .. 3 Usafcent Operations .. 12. On base Calls.. 3 Reserve FORCE Readiness .. 12. Local Area Calls .. 3 A4 Logistics Directorate .. 12. Federal Telephone System (Fts) Calls .. 3 A4 Program Management (AP).. 12. International Long Distance/Toll Calls.. 3 A4 Logistics Plans & Integration (A4X) .. 12. A4 Maintenance (A4M).

3 12. Directory Assistance.. 4. A4 Logistics Readiness (A4R).. 12. Operator Assistance.. 4. Dyncorp .. 13. Special Telephone Features .. 4. A5 Security Cooperation Plans & Requirements Directorate.. 13. Care Of Telephone Equipment.. 5. A6 Communications & Information Directorate .. 13. Buried Telephone Cables.. 5. A6 Operations Division (A6O).. 13. Requesting, Relocating, Or Terminating Telephone Service.. 5. Network Operations & Security Center (NOSC).. 13. Telephone Trouble Reporting.. 5. A6 Policy And Resources Division (A6P) .. 13. Telephone Service Complaints .. 5 A6 Plans & Requirements Division (A6X) .. 13. Nuisance And Bomb Threat Calls.. 5 609Th Air Communications Squadron.. 13. Minimize .. 6 Communications Support Team (CST)..13. Fax Service .. 6 A7 Civil Engineering Directorate .. 13. Telephone Directories.. 6 A9 Lessons Learned Directorate .. 14. Defense Switch Network (DSN).. 6 609Th Air Operations Center.. 14. Dsn Precedence System.

4 6 Detachment 1 (Det 1/609 AOC).. 14. Placing Dsn Calls.. 7 Continuity Of Operations Branch .. 14. Frequently Called Dsn Numbers.. 7 Information Operations Branch .. 14. Headquarters Ninth Air FORCE .. 10 Standardization & Evaluations Branch .. 14. FORCE Protection .. 10 Training Branch .. 14. Judge Advocate.. 10 Intelligence Training Branch.. 14. Safety Office.. 10 4Th Battlefield Coordination .. 14. Inspector General.. 10 Detachment (BCD) Headquarters .. 14. Standards And Evaluations.. 10 Information Systems.. 14. Financial Management.. 10 Operations .. 14. Defense Counter Information Flight.. 10 Plans.. 14. Intelligence.. 14. Information Operations Flight .. 10. Air Defense Artillery.. 14. Support Flight.. 10. Airlift .. 14. Plans Flight.. 10. Airspace .. 14. Headquarters 9Th AF Orderly Room.. 10. Headquarters 20th Fighter Wing .. 15. A1 Manpower & Personnel Directorate .. 11. Headquarters 20th Operations Group.. 16. Manpower Organization.

5 11. Headquarters 20th Maintenance Group.. 18. Personnel Plans.. 11. Headquarters 20th Mission Support Group .. 21. Senior Leader Management & Officer Promotions.. 11 Headquarters 20th Medical Group .. 28. Usafcent Services (A1S).. 11 Associate Units.. 29. Usafcent Decorations Processing Unit (UDPU).. 11 Alphabetical Listings.. 31. A2 Intelligence Directorate.. 11 Quick Reference.. 36. A3 Operations & Plans Directorate.. 11. A3 Air C2 & Airfields Division (A3A) .. 11. 2. GENERAL INFORMATION SECTION. 1. EMERGENCY ASSISTANCE. the government. Unofficial and personal calls should Emergency numbers are listed on the front cover of be placed using coin operated pay telephones. this directory; however, emergency assistance can be obtained by dialing the base operator. Emergency calls 4. TELEPHONE CLASSIFICATIONS. are placed ahead of other calls and are monitored by There are three telephone classifications used at Shaw the base operator.

6 AFB that restrict calls to various degrees. a. Class A telephones allow direct-dial access to 2. COMMANDER'S HOTLINE. base extensions, local commercial numbers, and the Action Line is a direct link between the 20th Fighter Defense Switching Network (DSN). These phones Wing Commander and Shaw AFB personnel. Questions provide 1-800 direct dialing and access to commercial or problems that cannot be resolved through normal operators for placed credit card, third party billing, and channels can be called in at 895-4611 where they collect calls. will be recorded for research by the office of primary concern. Caller should leave a name and telephone b. Class B telephones allow direct-dial access to number in case questions need to be clarified. Names base extensions and local commercial numbers. These will be kept confidential and used only to provide phones do not provide access to DSN or a commercial callers with a personal response.

7 Comments of general operator. interest will be published in the SPIRIT newspaper. c. Class C telephones allow direct-dial access to base extensions only. All incoming long distance to class C. 3. INSTALLATION TELEPHONE SYSTEM. telephones are intercepted at the base switchboard in Telephone communications for Shaw Air FORCE base order to deny acceptance of collect call toll charges. This are provided by the 20th Communications Squadron. class of telephone is widely used in base dormitories. The 20th CS accomplishes this task through two civilian contracts. DESA Inc. provides switchboard 5. ON base CALLS. service under one contract, and UKPIK LLC provides Calls made to other base extensions can be dialed telephone equipment service under the other contract. directly using by dialing the seven digit numbers. a. To obtain the most efficient and effective 6. LOCAL AREA CALLS. telephone service, users of the system should be thoroughly familiar with the instructions contained in Calls made to local commercial numbers can be dialed this directory.

8 In addition to following the instructions, directly from class A and B phones by dialing 99 +. the following four suggestions are offered. First, wait seven digit local number. The following exchanges are for a dial tone, dial your number carefully, identify in the local dialing area: Sumter 773, 775, 778, 418, yourself, speak clearly, and make the conversation brief. 436, 840, and 890; Stateburg 494, and 501; Shaw AFB. Second, answer the phone promptly. Identify the office Heights 666; Pocalla 481, and 506; Pinewood 452;. reached and person speaking. Third, use the telephone Oakland 499; North Sumter 469, 491, and 905: East directory-Don't guess at numbers. Finally, don't leave Sumter 495; and Mayesville 453. Toll free numbers the receiver off the hook or set the hold button to can be dialed directly from base phones by dialing 99. prevent completion of incoming calls. + 1+ 800 or 99 + 1 +888 and seven the digit number. b.

9 Military telephones are authorized for government 7. FEDERAL TELEPHONE SYSTEM (FTS) CALLS. official calls only. Their use is restricted to calls essential Official FTS calls can be placed by dialing 99 + 1 + Area to the accomplishment of the mission. Personal calls are Code + seven digit number. The 1 + area code must considered unauthorized and come under the preview always be dialed even if calling within South Carolina. of Fraud, Waste, and Abuse. Unauthorized calls that obligate the United States Government for payment are 8. INTERNATIONAL LONG DISTANCE/TOLL CALLS. subject to prosecution under provisions of applicable Calls going outside of the United States that will incur laws and regulations. Such calls are fully investigated by a toll charge to Shaw AFB. Official International long 3. GENERAL INFORMATION SECTION. distance calls should only be placed when other means 11. SPECIAL TELEPHONE FEATURES. of communications will not suffice.

10 Other means of The base phone system provides the following standard communications include letters, e-mail, and DSN off- features. netting. a. Switch hook Flash. To request a feature while a. To place a long distance call, dial 0 and give all engaged in a conversation, you must have a distinctive information requested by the operator. A telephone dial one. You may obtain this tone by Flashing the control number is required for all calls that will incur switch hook. Flash means to depress and release the a toll charge. Control numbers can be obtained from switch hook momentarily (about one second). your unit Telephone Control Officer (TCO). b. Call Hold. To place call on hold: Flash the switchhook (you get a unique tone)Dial the Call Hold b. Credit card, third number billing, and collect feature code #71 and hang up. calls can be dialed by dialing 99 + 0 Area Code (even calling outside South Carolina) 99 + 0 + seven digit To retrieve a held call: Pick up the handset Dial the number.