AJ Bell Investcentre FAQs

1 AJ Bell Investcentre FAQs If you cannot find the answer to your question here, please Security get in touch with a member of our Adviser Support Team, who will be happy to help you. How is access to the platform controlled? Email: Anybody who registers with AJ Bell Investcentre will Phone: 0345 83 99 060 (lines are open 9am to 5pm, Monday automatically be provided with one of two default website to Friday, except bank holidays). permission levels. People who are not registered with the FCA will have access to basic website content, but no client What is AJ Bell Investcentre ? information (Access Level 1).

2 FCA-registered advisers will AJ Bell Investcentre is an online investment platform, be able to access all web content for any clients that are designed specifically for financial advisers and offering assigned to them on the system (Access Level 2). their clients access to SIPPs, Retirement Investment Accounts, ISAs and General Investment Accounts (GIAs). There are four access levels in total: AJ Bell Investcentre is part of AJ Bell. Founded in 1995, AJ Bell is one of the UK's largest investment platforms, with Level 1 Cannot access any clients;. billion of assets under administration and 418,000 access to literature and illustration customers.

3 Tools only (default level for new non FCA- registered individuals). Is AJ Bell Investcentre the right choice for my clients' money? We believe our platform provides an unparalleled combination of investment flexibility, online functionality Level 2 Can only access clients and low-cost delivery. assigned to own username (default level for new FCA-registered individuals). For more information about the features and benefits on offer, please visit Level 3 Can access all the clients Registration assigned to users at their office. If you are part of a network of firms, this is How do I register? the highest access level available.

4 Simply visit and follow the online registration process. Level 4 Can access all the clients Can my administration staff register? assigned to users at their firm. This access level is not available if you are Yes. Any member of your staff can register. part of a network of firms. As a registered user, you can be assigned one of the above access levels for each of the following functional areas within AJ Bell Investcentre : Client details Adviser charges Money movement Adviser dealing AJ Bell Investcentre FAQs 1. Charging structure You can arrange for your adviser charges to be paid with or without VAT.

5 Where do I find out about AJ Bell Investcentre 's Please note that we cannot provide any advice as to charging structure? whether or not you should add VAT to your adviser charges. Our full charging structure is available at www. The charges section of our website also AJ Bell Investcentre 's Funds & Shares Service also offers includes a charging scenario' document, which provides you the flexibility to receive adviser charges on individual case studies on what your clients could pay for using our investment transactions. You will be given the chance to services. specify the adviser charges agreed with your client when purchasing an investment.

6 If VAT is payable on transaction- level adviser charges, you must enter the adviser charge inclusive of VAT. For example, if your adviser charge is 1%. Adviser charging of the amount of the transaction plus VAT, you must enter What adviser charging options are available? You may also be able to receive initial and/or ongoing Adviser charges can be paid directly from your client's adviser charges on investments held outside the Funds &. sipp , Retirement Investment Account, ISA and GIA cash Shares Service, if you have agreed this with your client. account(s). The payment can be set at a fixed level when the account is established, or can be calculated across the We will ask you to confirm the level of any adviser charges sipp , Retirement Investment Account, ISA and GIA assets.

7 Being paid from these investments. If an investment provider requires us to validate the level of adviser We also offer you the option of receiving adviser charging charges, we may require further information from your at transaction level where investments are made using the client. It is your responsibility to agree and disclose to your Funds & Shares Service. client all such adviser charges in line with your regulatory requirements. Adviser charging may also be offered by providers of investments that are available on the AJ Bell Investcentre Adviser charges can be amended in writing by your client platform.

8 At any time. How does adviser charging work? How frequently are adviser charges paid? We offer a variety of comprehensive and flexible adviser Initial adviser charges are payable at the end of every charging options. week. You can take your initial adviser charge as a fixed Ongoing adviser charges are normally payable within amount or a percentage of the funds received, plus VAT 10 working days of the end of each calendar month. if applicable. You can specify different levels of adviser charges for single contributions, regular contributions and One-off invoices are payable at the end of every week in transfer values.

9 Line with initial adviser charges. Ongoing adviser charges can also be paid on a monthly Adviser charges are payable by BACS. basis. These can also be expressed as a fixed amount or as a percentage of the fund, plus VAT if applicable. Please note that it is your responsibility to ensure there is sufficient liquidity within the appropriate cash account to Where clients are going into immediate income pay your adviser charges. withdrawal, under the drawdown pension option your adviser charges will not be deducted or paid until any lump sum benefit has been paid. Please note, however, that the amount of your adviser charges is calculated prior to any deduction of the lump sum benefit.

10 For this purpose, lump sum' includes pension commencement lump sum, lifetime allowance excess lump sum and any associated tax charges. AJ Bell Investcentre FAQs 2. Applications In-house investment option With the Funds & Shares Service, your clients' funds are How do I apply for an AJ Bell Investcentre product invested using our in-house investment option. This allows on behalf of my clients? us to keep your clients' costs down and ensures that you benefit from a consistently high level of service across Applications can be submitted online via the secure area of every aspect of their investment portfolio.