1 User Guide Amadeus Ancillary Services Amadeus Ancillary Services Table of Contents Introduction .. 3. What are Amadeus Ancillary Services ?.. 4. Booking Chargeable Ancillary Services Based on SSRs or SVCS .. 4. What type of Document is used for Ancillary Services ? .. 5. Differences between Associated (EMD-A) and Standalone EMD (EMD-S)?.. 6. What are RFICs/RFISCs? .. 6. How RFICs/RFISCs are used in the EMD TSM .. 6. EMD Coupon Structure .. 7. EMD-A Behaviour .. 7. EMD status codes .. 7. Association / Disassociation .. 7. EMD-A issuance restrictions.
2 8. Ancillary Services Booking Flow .. 9. Catalogue of Services .. 10. Ancillary Services Pricing Options .. 12. Step by Step 13. Book a Chargeable Seat .. 13. Book a Chargeable Seat with Exceptions for Frequent Flyers .. 16. Book Prepaid Baggage .. 18. Book a Pre-Paid Meal/Catering .. 20. Follow Up Entries .. 22. Displaying the TSM Pricing Record .. 22. Displaying the EMD-A .. 22. Example EMD-A Display .. 22. Example EMD-A Incorporating an ARNK Surface 23. Displaying an E-ticket Record with Associated EMD .. 24. Example e-ticket Record Display with Associated EMD.
3 24. E-Ticket Revalidation .. 25. EMD Quick Reference Guide .. 27. Error Messages .. 30. Frequently Asked Questions .. 32. Airline Information .. Error! Bookmark not defined. Air France .. Error! Bookmark not defined. Error! Bookmark not defined. Finnair .. Error! Bookmark not defined. Finnair Change Rules for Prepaid Baggage .. Error! Bookmark not defined. Finnair Change Rules for Chargeable Seats .. Error! Bookmark not defined. Document control Document Release Information 2012 Amadeus Marketing (UK) Ltd Release number Date updated Updated by Details of update Last update: 21/09/2012.
4 Page 2 of 33. Amadeus Ancillary Services Introduction The information contained within this document explains the concept of Ancillary Services , how Ancillary Services are processed in Amadeus selling platform . The primary purpose of this user guide though is to offer functional step by step examples explaining how to create and issue an Ancillary Service on Amadeus using either Associated Electronic Miscellaneous Documents (EMD-A) or Virtual Miscellaneous Documents (VMCO). as well as listing additional useful cryptic command entries in a Quick Reference Guide'.
5 Section. 2012 Amadeus Marketing (UK) Ltd Last update: 21/09/2012. Page 3 of 33. Amadeus Ancillary Services What are Amadeus Ancillary Services ? Amadeus Ancillary Services are optional Services that a passenger can purchase in combination with an airline ticket. An airline can decide which Ancillary Services are chargeable and under which conditions. For example: An Ancillary service can be chargeable for one destination and not for another. A service can be chargeable for economy passengers but free in business class. A service can be free of charge depending on a passenger's frequent flyer status and a paid service for others.
6 It is up to each airline to decide if, and how charges are applied to Ancillary Services . Some Ancillary Services can only be purchased at the same time as the air ticket or after the ticket has been issued. These Services can only be sold as an associated service with a flight reservation. They are booked through SSR elements. Other Ancillary Services can be purchased as a standalone service with or without a flight reservation. For example lounge access or a promotional item (t-shirt, mug, etc ). They are booked through manual auxiliary segments (SVC segments).
7 There are three types of chargeable Ancillary Services : Chargeable Ancillary Services based on special service requests (SSR elements). Chargeable advance seat requests (SSR elements). Note: chargeable advance seat requests are only available on airlines that have implemented the interactive seat map with Amadeus or on airlines using Amadeus in their own offices. Chargeable manual auxiliary segments (SVC segments). Examples of the types of Services currently offered include: Seat Selection Excess Baggage Catering Pets Unaccompanied Minors Booking Chargeable Ancillary Services Based on SSRs or SVCS.
8 Chargeable Ancillary Services are booked by entering a special service request (SSR). element or manual auxiliary segment (SVC segment) in to the PNR. In fact, until the SSR. element or SVC segment has been booked, it won't be possible to tell whether the service that has been requested is chargeable or not. 2012 Amadeus Marketing (UK) Ltd Chargeable Services are identified by the format of the system response in the PNR. They are displayed with a slash "/" in front of the SSR element or SVC segment line which is returned in the system response.
9 Last update: 21/09/2012. Page 4 of 33. Amadeus Ancillary Services Example --- TST TSM RLR --- RP/LON1A0983/LON1A0983 NC/SU 3 JUL12/0951Z 5 TWRTB. LON1A0983/0706NC/3 JUL12. MR. 2 AF2281 L 02 OCT 2 LHRCDG HK1 1600 1810 02 OCT E AF/5 TWRTB. 3 AF 076 T 02 OCT 2 CDGLAX HK1 1910 2135 02 OCT E AF/5 TWRTB. 4 AF 077 T 12 OCT 5 LAXCDG HK1 2135 1700 13 OCT E AF/5 TWRTB. 5 AF1080 L 13 OCT 6 CDGLHR HK1 1815 1830 13 OCT E AF/5 TWRTB. 6 AP LON 08456588833 - AMUK ACO - PRODUCT - TEAM OFFICE - A. 7 TK OK03 JUL/LON1A0983//ETAF. 8 /SSR RQST AF HK1 CDGLAX/35KN,P1/S3 SEE RTSTR.
10 9 /SSR RQST AF HK1 LAXCDG/35CN,P1/S4 SEE RTSTR. Chargeable SSRs are managed by the system in the same way as regular SSRs (SSR. explosion at time of input). For more information on SSRs or how to create an SSR element please refer to the functional help pages in the Amadeus selling platform command page using the entry: HE SR. SVC segments, however, must be passenger associated when they are entered in a multiple-passenger PNR and they must be associated to one passenger only. For more information on how to enter manual SVC segments enter HE IU in the Amadeus selling platform command page.