1 Amadeus Pro Printer User Guide for Amadeus VISTA. & Amadeus Pro WEB. TRAVEL OFFICE Products & Solutions Systems Integration ticketing Document Revision: th May 9 , 2005. DOCUMENT REVISION HISTORY. Document Date Comments Version th August 11 , 1999 First version published. October 14th, 1999 New version of Pro Printer that integrates the certificates. rd November 3 , 1999 Added error and warning messages related to security and certificates. th November 25 , 1999 Add description of the certificates revocation and expiration and warnings with Microsoft Winsock2 and Windows NT. P1-B February 2nd, 2000 Add description of the new version P1. th P1-C February 7 , 2000 Change of NS Office ID to Amadeus Office ID.
2 P1-D February 28th, 2000 Specify clear steps to substitute old certificates by new ones. th April 27 , 2000 Change the URLs in the Pro Printer Communication Adapter settings. August 29th, 2000 Add SNMP configuration in Com Adapter. Include N (3-letter month) in the file output configuration. rd November 3 , 2000. Adapt chapters organization and new OS/IE table compatibility. November 3rd, 2000. STP chapters, and split of chapters into specific hyperlinks. J. Alperi November 29th, 2000 Add STP Start chapter. th May 28 , - New PP version : Proxy support, etc J. Remirez - Remove chapter for Certificate expiration - Change references to Web print services by DDIP.
3 March 30th, 2005. Migration to Auto Update / Web Conf. / Security Gateway th May 9 , 2005 Concatenation of the documentation in pdf format. Ph. Carbon Documentation formatting. Minor modifications. Copyright Amadeus GLOBAL TRAVEL DISTRIBUTION. All Rights reserved Microsoft is a registered trademark of Microsoft Corporation. Author: Distributed Systems Published by: Amadeus Development Company 455 Route du Pin Montard 69. 06902 Sophia Antipolis FRANCE. BEFORE YOU START ..7. PLATFORMS SUPPORTED ..8. Printer CIDS: ..10. If you are upgrading from Pro Printer version , , : .. 10. View the CIDs associated to your HWID in Web Conf:.. 11. Error and warning messages during CIDs registration.
4 12. Pro Printer client authentication: .. 12. INSTALLING Amadeus PRO Printer ON YOUR PC: ..14. Web Conf: .. 14. Configuration:.. 14. Authorization:.. 16. Installation: .. 18. UNINSTALL FALL-BACK PROCEDURE ..23. CONFIGURING THE NETWORK CONNECTION AND PRINTERS ATID:..24. Configuring the Communication 24. Basic configuration .. 24. SNMP Configuration .. 26. Proxy 27. Configuring the printers: .. 28. CONFIGURING A NON TICKET Printer (HARDCOPY, INVOICE, ITINERARIES): ..31. CONFIGURING A TICKET Printer : ..32. CONFIGURING THE STORAGE: ..33. Details on the Formatter:.. 34. The parameters:.. 34. files naming conventions for Back-offices: .. 35. 3. Amadeus PRO Printer USER INTERFACE.
5 37. Communication Adapter icon: .. 37. Printer icon: .. 38. TROUBLE SHOOTING ..39. Pro Printer : .. 39. Pro Printer & Microsoft Winsock 2:.. 39. Pro Printer & Windows NT:.. 39. Upgrading Pro Printer to : .. 39. Pro Printer Communication Adapter window .. 40. Connection with the Central System Status: .. 40. Communication with the Central System:.. 42. Network Traffic Statistics .. 42. 42. Maintenance Mode .. 43. Pro Printer Instance Status window .. 43. Input and output status .. 43. Input module information .. 44. 44. Windows NT Event Log .. 45. Summary .. 45. ERROR Communication Adapter errors .. 47. Pro Printer instance errors .. 48. Input module errors (link with the Communication Adapter).
6 48. Output modules errors .. 50. Formatter modules 54. Loader errors .. 55. Security Warnings and Error Messages .. 55. TECHNICAL INFORMATION ON ISDN Status on different ISDN platforms: .. 57. Various configurations technical descriptions: .. 57. IDSN ROUTERS: .. 58. ISDN Router - If the ISDN inactivity timeout is very short (some seconds): .. 59. ISDN Router - If the print request is done from a PC that is not connected to the same ISDN router as Pro Printer (remote ticketing ):.. 59. ISDN MODEMS:.. 60. ISDN Modem - If Amadeus Pro Printer 's keep-alive does not allow the Windows dial-up connection to disconnect (by inactivity) the ISDN line:.. 60. ISDN Modem - If the dial-up inactivity timeout is very short (some seconds).
7 61. ISDN Modem - If the print request is done from a PC that is not connected to the same ISDN modem as Pro Printer (remote ticketing ):.. 61. 4. Special cases with ISDN modem- MS Internet Communication Sharing .. 61. BEFORE YOU START Amadeus PRO Printer INTERNET STP: ..63. DOWNLOAD Amadeus PRO Printer INTERNET STP: ..64. Download page: .. 64. INTERNET STP NETWORK CONFIGURATION ..66. SATELLITE TICKET PRINTING - USER INTERFACE:..68. STP SPECIFIC ERROR MESSAGES ..72. Certificate validation errors.. 72. ComCore related messages .. 74. 5. Preface This document is intended to guide the installer in the installation and configuration of the Amadeus printing application for Amadeus VISTA and Amadeus Pro WEB in a browser-based environment.
8 This documentation can be accessed directly from the Amadeus Pro Printer download page available under Vista and Pro Web sites. 6. Before you start This document is intended to guide the installer in the installation and configuration of the Amadeus printing application for VISTA and Pro WEB in a browser-based environment. This application will be named Amadeus Pro Printer in this manual. Installation, configuration and troubleshooting sections will allow the users to get a better understanding of the browser based configuration environment. This document describes the standard settings, and does not intend to fully cover very specific cases such as back-office transfer.
9 The complete technical documentation of all Amadeus Pro Printer possible features are described in the manual titled Amadeus Pro Printer - User Guide. Before you install and configure the Amadeus printers, you must first ensure that the following elements are available: 1) You have a PC using Windows 95, 98 , ME, NT4 or 2000. Microsoft Internet Explorer is required for Windows NT, and eventually for Windows 95 and 98. platforms using several Windows users Amadeus Automatic Update is required for the installation of Amadeus Pro Printer . 2) If you are installing a ticket Printer , ensure that you have the Printer correctly pre-configured to comply with your BSP stock specifications.
10 3) If you are installing a Printer for itineraries, invoices and hardcopies ensure that the Printer has been already defined in your Windows configuration. 4) You have registered the CIDs for all the printers that will be configured on the PC. The next steps will consist in: 1) Registering the Printer CIDs to the Security Gateway registration site. 2) Deploying and installing Amadeus printing application. 3) Configuring the printing application for all your printers. 7. Platforms supported Platform settings Printing Comments Operating System & Supported Internet Explorer Windows Millennium (ME) Yes The previous version is not supported on Win ME. IE Windows 95/98 Yes IE or higher Windows 95/98 Yes, with Printing works normally, limitations IE to as long as the PC is logged with the Windows (see comment user that downloaded the Printer certificates 1) 1.