AMADEUS RESERVATION TICKETING

1 AMADEUS . RESERVATION . &. TICKETING . AMADEUS Qatar Training Services Document control Security level Company AMADEUS Qatar Department Training Services Author Muhammad Zafar Minhas Reviewed by Date Approved by Date Version Date Change Comment By 122010 January 2011. 2. AMADEUS Qatar Training Services Table of Contents CHAPTER 10. Introduction to AMADEUS selling platform .. 10. Signing 11. Signing In / Signing Out on command page .. 14. Duty 14. Signing Options .. 14. Move between Areas .. 15. Move between Work Areas 15. Status of Work 16. Local security .. 17. Creating an Agent Sign and Profile .. 17. Deleting an Agent 17. Command Recall/History .. 18. Office Profile Display .. 19. Customised Itinerary/Invoice 20. CHAPTER 21. AMADEUS Help.

2 21. AMADEUS Online Help 22. AMADEUS Information System .. 23. AMADEUS Information System Display Options .. 23. CHAPTER 24. Encoding and Decoding .. 24. Encoding and Decoding Options .. 24. Conversion .. 25. Conversion Options .. 27. CHAPTER 28. AMADEUS 28. AMADEUS 30. AMADEUS 30. By Neutral 30. By Departure Time 30. By Arrival Time Display .. 31. By Elapsed Travel Time 31. AMADEUS Availability / Schedule 32. DIRECT ACCESS .. 32. Time 34. Time Table Display Options .. 34. Flight 35. Flight Information Display Options .. 35. CHAPTER 36. Passenger Name Record - 36. Name Element .. 37. Single Passenger Name .. 37. Multiple Passenger with Same Surname .. 38. Multiple Passengers with Different 39. Passenger with an Infant .. 39. 3. AMADEUS Qatar Training Services Infant Surname Same as Adult Associated.

3 39. Infant Surname Different with Adult 40. Name Field Options .. 40. Sell 41. Contact Field .. 44. Ticket 45. Received From .. 46. End of Transaction .. 47. Ignore Transaction .. 48. 48. 49. Retrieving a PNR By Record Locator .. 49. Retrieving a PNR By Surname .. 49. Retrieving a PNR By Alphabet .. 49. Retrieving a PNR from Name List Display .. 49. Retrieving a PNR by Flight Number and Name .. 50. Retrieve specified element in 50. Retrieving a PNR by Flight Number .. 50. Retrieving a PNR from List of Flight Search 50. Steps To Create a 51. Display the Availability / 51. Sell the Air Segment/ 51. Enter the Name .. 52. Enter the Contact Details .. 52. Enter the Ticket Arrangement Option .. 53. Enter the Received From Element .. 53. End Transaction to Save the PNR.

4 54. CHAPTER 55. General Remark .. 55. Confidential Remark .. 55. Itinerary Remark .. 55. Other Service Information (OSI) .. 56. Special Service Request (SSR) .. 57. Special Service Request for FOID .. 57. Special Service Request for Passport (APIS) .. 57. Secure Flight Passenger Data ( ) .. 58. Frequent Flyer .. 59. Creating a Frequent Flyer SSR 59. Advance Seat 60. Basic Seat Request Non Smoking .. 60. Basic Seat Request Smoking .. 60. Seat Map Display .. 60. Seat Map Display from PNR Flight Segment .. 60. Open Flight 61. Arrival Unknown - 62. Option 63. Queue to own Office on today's Date .. 63. Queue to own Office on Specified Date .. 63. Reconfirming 64. 4. AMADEUS Qatar Training Services Manually Insert Ticket Number .. 65. Printing.

5 66. Printing Options .. 66. History .. 67. History Options: .. 68. History Element 69. CHAPTER 71. Segment 71. Copy / Clone 72. Individual PNR Security .. 72. Steps to Creating PNR Security 72. Read Access (R) .. 72. Read/Write Access (B) .. 72. No Access (N).. 73. 73. Splitting a PNR .. 73. Steps to Splitting PNR .. 74. CHAPTER 77. AMADEUS 77. Queue Numbers .. 77. Categories .. 77. Date Ranges .. 77. AMADEUS Queue types:.. 78. Range Code .. 78. Queue 79. Queue Display options .. 79. Queue 79. Queue Delay .. 80. Queue Removing .. 80. Queue Ignore .. 80. Placement in Queue .. 80. Sending Queue Message .. 80. Travel Information .. 81. CHAPTER 83. AMADEUS Fares .. 83. Fare Quote Follow-Up 84. Itinerary Pricing Entries .. 84. AIS Pages for Fare Quote.

6 85. Fare Quote Display - FQD .. 86. Fare Quote Display Explanation .. 87. Fare Quote Display Options .. 92. Fare Quote 92. Fare Quote Routing .. 93. Follow-Up Entries after Fare Quote Display .. 93. Currency Conversion Entries .. 93. Rate Of 93. Excess Baggage Charges .. 94. 94. Informative Pricing .. 95. 5. AMADEUS Qatar Training Services Journey Type 95. Informative Pricing on Command 96. FQP Options .. 100. Informative Pricing Mask on Command Page .. 101. Pricing Mask 102. Stopover, Transfers, and Surface in the Mask .. 103. Informative Pricing 105. Booking RESERVATION Designator .. 106. Itinerary 107. Pricing conditions apply for Itinerary 107. Price a 108. Price for Single Passenger 108. Price Multi-Passengers 110. Price a PNR without Creating Ticket Image (TST).

7 111. Itinerary Pricing 112. AMADEUS Best Buy Pricing .. 113. AMADEUS Best Buy Entries .. 113. AMADEUS Best Buy with Automatic Rebooking .. 114. AMADEUS Best Buy with Manual 117. AMADEUS Best Buy to Display Lowest Applicable Fare .. 119. Best Buy options .. 120. List of 120. CHAPTER 121. AMADEUS Central TICKETING .. 121. Area Reporting Plans / Bank Settlement 122. TICKETING Agreement 123. Electronic Ticket .. 124. Steps To Issue an Electronic 124. Steps to Issue Net /Market / selling Fare Ticket .. 126. Cryptic Entries to Update TST / TICKETING Fields .. 128. Display an Electronic Ticket Record .. 130. E-Ticket Display 131. Status Indicators of Electronic Ticket 131. Void / Cancel an Electronic Ticket 132. Steps to Void/Cancel Electronic 133.

8 Revalidation An Electronic Ticket .. 135. Steps for Revalidating an E-Ticket .. 135. CHAPTER 137. Reissue an Electronic Ticket .. 137. Steps to Reissue an Electronic Ticket .. 138. Reissue of Unutilised Ticket .. 138. Reissue of Partially Used Ticket .. 152. CHAPTER 167. AMADEUS Automated Refunds .. 167. Steps to Process Automated 168. Unused Electronic Ticket Refund .. 169. Partial/Half Published Fare Refunds .. 170. Cryptic Entries to update Refund record .. 172. AMADEUS 173. 6. AMADEUS Qatar Training Services 173. Transaction Group with QTX Option .. 173. Transaction types with QTC option .. 173. Query 174. Summary Report .. 174. Daily 174. Item 175. Printing 175. Transaction Report .. 175. CHAPTER 176. Customer 176. Profile Mode 176.

9 Profile Access Transaction .. 176. Profile End Transaction .. 176. Profile 176. Create Traveler Profile .. 177. PNR Transferable Indicators .. 177. General Information 178. Document Information 179. Follow up Section .. 179. Create a Profile from a 180. Create a PNR from a 180. Create Company 181. Associate Traveler to Company Profile .. 181. Display Traveler Profile .. 181. Display Company 181. Modifying a 182. Deactivate and Reactivate a Profile .. 182. CHAPTER 183. AMADEUS Hotel .. 183. Encode/Decode Hotel Chain .. 183. Hotel Chain Information .. 183. Hotel 183. Hotel Availability .. 184. Hotel Room Type 185. Room Category 186. Codes .. 186. Single Property Display .. 187. 188. Availability 188. Availability and Rates from a PNR .. 189.

10 Hotel Features .. 190. Hotel Features Category Codes .. 190. Point of Reference .. 191. List of Categories .. 191. Hotel 192. 193. Hotel Rate Change .. 194. Hotel 194. 7. AMADEUS Qatar Training Services Hotel 195. 195. Hotel Sell .. 196. Sell Options .. 198. Hotel 199. Critical Options .. 199. Non-Critical 199. CHAPTER 200. AMADEUS Cars .. 200. Car Location List .. 201. Car Location Policy .. 202. Car Availability and Rates Display .. 203. Car Type Codes .. 204. Car Availability Options .. 206. Car Rate Categories .. 207. Rate Category Codes .. 207. Car Rate 208. Car Sell .. 209. Access Level .. 209. Car Sells Options: .. 210. Modifying Car 212. CHAPTER 213. AMADEUS Insurance .. 213. Provides and Products .. 213. Product 215. Price and Sell Insurance.