Amazon WorkMail - User Guide

1 Amazon WorkMailUser GuideVersion WorkMail user GuideAmazon WorkMail : user GuideCopyright 2018 Amazon Web Services, Inc. and/or its affiliates. All rights 's trademarks and trade dress may not be used in connection with any product or service that is not Amazon 's, in any mannerthat is likely to cause confusion among customers, or in any manner that disparages or discredits Amazon . All other trademarks notowned by Amazon are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored WorkMail user GuideTable of ContentsWhat Is Amazon WorkMail ? .. 1 Amazon WorkMail System Requirements .. 1 Amazon WorkMail Pricing .. 1 Amazon WorkMail Limits .. 1 Amazon WorkMail Languages.

2 2 Getting Started .. 3 Getting Started with the Amazon WorkMail Web Application .. 3 Changing Default Settings .. 6 Getting Started with Microsoft Outlook .. 9 Connect Microsoft Outlook to Your Amazon WorkMail Account .. 9 Manually Connect Microsoft Outlook to Amazon WorkMail .. 10 Getting Started with a Mobile Device .. 12 Connect Your Android Device .. 12 Connect Your iOS Device .. 13 Manually Connect Your Mobile Device .. 13 Getting Started with the Windows 10 Mail App .. 14 Getting Started with the macOS Mail App .. 15 Getting Started with an IMAP Client Application .. 15 Working with Email .. 17 Working with Email Messages .. 17 Sending Email 17 Sending Email from an Alias.

3 18 Copying or Moving Email Messages .. 18 Printing Email 19 Deleting Email 19 Working with Attachments .. 20 Adding Attachments to Email Messages .. 20 Downloading Attachments .. 20 Unsupported Attachment Types .. 20 Working with Shared and Full Access Inboxes .. 21 Opening Shared Inboxes .. 21 Opening Full Access Inboxes .. 22 Sending Encrypted or Signed Email .. 22 Working with Folders .. 25 Managing Folders .. 25 Creating New Folders .. 25 Copying, Moving, or Renaming Folders .. 25 Deleting Folders .. 26 Emptying the Deleted Items Folder .. 26 Marking Items as Read or Unread .. 26 Viewing Folder Size .. 26 Sharing Folders and Folder Permissions .. 27 Sharing Email Folders with Other Users.

4 27 Opening Shared Email Folders .. 27 Viewing Folder Permissions .. 28 Changing Folder Permissions .. 28 Stop Sharing Folders .. 28 Working with Calendars .. 29 Managing 29 Creating Appointments .. 29 Creating Meeting Requests .. 30 Editing Meetings and Appointments .. 30 Moving Meetings and Appointments .. 30 Canceling or Declining Meeting Requests .. 31 Version WorkMail user GuidePrinting Calendar 31 Deleting Meetings and 31 Working with Calendar Settings .. 32 Changing Your Calendar View .. 32 Changing Calendar Settings .. 32 Viewing Multiple 32 Sharing 33 Sharing Calendars with Other 33 Opening Shared Calendars .. 33 Working with Contacts.

5 34 Managing Contacts .. 34 Creating Contacts .. 34 Editing Contacts .. 34 Copying or Moving Contacts .. 35 Printing Contacts .. 35 Deleting Contacts .. 35 Creating Distribution Lists .. 35 Sharing Contacts .. 36 Sharing Contacts with Other Users .. 36 Opening Shared Contacts .. 36 Working with Delegates .. 38 Sending Email on Behalf of Someone 38 Sending Email as Someone 38 Scheduling Meetings on Behalf of Someone 39 Sharing Your Inbox with Another user .. 40 Working with Accessibility Features .. 41 Supported Screen Readers .. 41 Using Shortcut Keys with Amazon WorkMail .. 41 Working with General and Email Settings .. 42 General Settings .. 42 Email Settings.

6 43 Using the Global Address Book .. 44 Working with Email .. 44 Working with Folders .. 46 Troubleshooting .. 48 Document History .. 49 Version WorkMail user GuideAmazon WorkMail System RequirementsWhat Is Amazon WorkMail ? Amazon WorkMail is a managed email and calendaring service with strong security controls andsupport for existing desktop and mobile email clients. You can access your email, contacts, andcalendars wherever you use Microsoft Outlook, your browser, or your iOS and Android mobile can integrate Amazon WorkMail with existing corporate directories, controlling both thekeys that encrypt their data and the location where the data is WorkMail System RequirementsAmazon WorkMail works with all major mobile devices and operating systems that support the ExchangeActiveSync protocol, including the Apple iPad, Apple iPhone, Amazon Kindle Fire, Amazon Fire Phone,Android, Windows Phone, and BlackBerry can access Amazon WorkMail from Microsoft Outlook on Windows and Mac.

7 You must have a validMicrosoft Outlook license to use it with Amazon WorkMail , which offers native support for the followingversions: Outlook 2007, Outlook 2010, Outlook 2013, and Outlook 2016 Outlook 2010 and Outlook 2013 Click-to-Run Outlook for Mac 2011 Outlook 2016 for MacAmazon WorkMail supports IMAP clients. For the required configuration, see Getting Started with anIMAP Client Application (p. 15). POP3 clients are not currently can access Amazon WorkMail using the web application: help protect your computer from malicious email attachments, we recommend that youinstall antivirus WorkMail PricingWith Amazon WorkMail , there are no upfront fees or commitments; you pay only for active useraccounts. For more information, see WorkMail LimitsAmazon WorkMail has the following limits, which cannot be increased: The maximum size for a mailbox is 50 GB per user .

8 The maximum size of an outgoing or incoming email message is 25 MB. The maximum number of aliases per user is WorkMail user GuideAmazon WorkMail LanguagesAmazon WorkMail LanguagesAmazon WorkMail is available in the following languages: English Russian FrenchVersion WorkMail user GuideGetting Started with the AmazonWorkMail Web ApplicationGetting Started with AmazonWorkMailAmazon WorkMail integrates with most popular email apps and devices so that you can synchronize youremail, calendar, and Getting Started with the Amazon WorkMail Web Application (p. 3) Getting Started with Microsoft Outlook (p. 9) Getting Started with a Mobile Device (p. 12) Getting Started with the Windows 10 Mail App (p. 14) Getting Started with the macOS Mail App (p.)

9 15) Getting Started with an IMAP Client Application (p. 15)Getting Started with the Amazon WorkMail WebApplicationAmazon WorkMail has a web-based application that you use to access your Amazon WorkMail accountfrom a web browser. The Amazon WorkMail web application includes integrated applications, such asMail, Calendar, and Contacts. To get started with the Amazon WorkMail web application, you need abroadband internet connection and the latest version of one of the following web browsers: Google Chrome Mozilla Firefox Safari Microsoft Edge Internet ExplorerYour Amazon WorkMail system administrator provides you with your initial login credentials, whichconsist of a user name and a password. To recover a lost or forgotten password, contact also need your unique Amazon WorkMail web application URL.

10 This URL contains an alias, a uniquename for your mail domain which is chosen by your Amazon WorkMail site administrator when they addyour organization. The web application URL looks like this: sign in to the Amazon WorkMail web the address bar of your browser, type or paste the web application the Amazon WorkMail web application sign-in screen, type your user name and not type your email address Sign In. You are ready to WorkMail user GuideGetting Started with the AmazonWorkMail Web ApplicationThe Amazon WorkMail web application consists of the following areas:Version WorkMail user GuideGetting Started with the AmazonWorkMail Web ApplicationVersion WorkMail user GuideChanging Default Settings1. Shortcut BarContains shortcuts to the Mail, Calendar, and Contacts applications in the Amazon WorkMail webapplication.