Amazon WorkSpaces - User Guide

1 Amazon WorkSpacesUser GuideAmazon WorkSpaces user GuideAmazon WorkSpaces : user GuideCopyright 2020 Amazon Web Services, Inc. and/or its affiliates. All rights 's trademarks and trade dress may not be used in connection with any product or service that is notAmazon's, in any manner that is likely to cause confusion among customers, or in any manner that disparages ordiscredits Amazon . All other trademarks not owned by Amazon are the property of their respective owners, who mayor may not be affiliated with, connected to, or sponsored by WorkSpaces user GuideTable of ContentsGetting Started.

2 1 Complete Your user Profile .. 1 Choose a 1 Determine Your Client Version .. 2 Verify Networking Requirements .. 2(Optional) Access the Applications Assigned to You .. 2(Optional) Integrate with WorkDocs .. 3 Manage Your workspace .. 4 Save Your Credentials .. 4 Change Your Password .. 4 Restart Your workspace .. 5 Increase Your workspace Disk Size .. 5 Change Your workspace Compute Type .. 6 Switch Your workspace Running Mode .. 6 Rebuild Your workspace .. 7 Peripheral Device Support .. 9 Clients .. 10 android /Chromebook.

3 10 Requirements .. 10 Setup and 11 Connecting to Your workspace .. 12 Gestures .. 12 Sidebar 13 Keyboard .. 14 Trackpad Mode .. 14 Disconnect .. 14 Clipboard Redirection .. 14 Release Notes .. 14iPad .. 17 Requirements .. 18 Setup and 18 Connecting to Your workspace .. 18 Gestures .. 18 Radial 19 Keyboard .. 20 Mouse 20 Swiftpoint GT Mouse .. 21 Disconnect .. 21 Clipboard Redirection .. 21 Release Notes .. 21 Linux .. 23 Requirements .. 24 Setup and 24 Connecting to Your workspace .. 24 Managing Your Login Information ( + Clients Only).

4 25 Client 25 Client 25 Display Support .. 25 Proxy Server .. 26 Command Shortcuts .. 26 Clipboard Redirection .. 26 Release Notes .. 26macOS .. 27 Requirements .. 27iiiAmazon WorkSpaces user GuideSetup and 27 Determining Your Client Version .. 28 Connecting to Your workspace .. 28 Managing Your Login Information ( + Clients Only) .. 29 Client 29 Client 29 Display Support .. 30 Proxy Server .. 30 Command Shortcuts .. 31 Remapping the Windows Logo Key or the Command Key .. 31 Release Notes .. 31 PCoIP Zero Client .. 35 Requirements.

5 35 Set Up the Zero Client Connection .. 36 Connect to Your workspace .. 36 Disconnect from the Zero Client .. 36 Web Access .. 36 Website .. 36 Requirements .. 37 Client 37 Proxy Servers .. 37 Windows .. 37 Requirements .. 38 Setup and 38 Determining Your Client Version .. 38 Connecting to Your workspace .. 38 Managing Your Login Information ( + Clients Only) .. 39 Client 39 Client 39 Display Support .. 40 Proxy Server .. 40 Command Shortcuts .. 41 Release Notes .. 45 Local 45 Other Printing 45 Troubleshooting .. 47 The Amazon WorkSpaces Application Manager client application isn't appearing on my WindowsWorkSpace desktop.

6 47I don't see any applications listed in the Amazon WorkSpaces Application Manager client application .. 48 After logging in, the Windows client application displays only a white page and I cannot connect tomy workspace .. 48My WorkSpaces client gives me a network error, but I am able to use other network-enabled apps onmy device .. 48It sometimes takes several minutes to log in to my Windows workspace .. 49 When I try to log in, the Amazon WorkSpaces Windows client gets stuck on the "Preparing your loginpage" screen .. 49 The Amazon WorkSpaces Windows client application login page is very tiny.

7 49 Sometimes I am logged off of my Windows workspace , even though I closed the session, but did notlog off .. 50I forgot my password and tried to reset it, but I didn t receive an email with a reset link .. 50I can't connect to the internet from my workspace .. 50I installed a third-party security software package and now I can't connect to my workspace .. 50I am getting a "network connection is slow" warning when connected to my workspace .. 50I got an "invalid certificate" error on the client application. What does that mean?

8 51I'm having trouble when I try to connect to my Windows workspace using Web Access .. 51ivAmazon WorkSpaces user GuideI see the following error message: "Device can't connect to the registration service. Check yournetwork settings." .. 51I am unable to install the android client application on my Chromebook .. 51I'm getting the wrong characters when I type; for example, I get \ and | when I try to type quotationmarks (' and ").. 52I'm having trouble using the Windows logo key in Windows WorkSpaces when working on a Mac .. 52vAmazon WorkSpaces user GuideComplete Your user ProfileGetting Started with YourWorkSpaceAfter your administrator creates your workspace , you receive an invitation email.

9 Complete the followingtasks to get started with your Complete Your user Profile (p. 1) Choose a Client (p. 1) Determine Your Client Version (p. 2) Verify Networking Requirements (p. 2) (Optional) Access the Applications Assigned to You (p. 2) (Optional) Integrate with WorkDocs (p. 3)Complete Your user ProfileAfter your administrator creates your workspace , you must complete your user profile within seven days;otherwise, your invitation expires. If your invitation expires, ask your administrator for another complete your user profile1.

10 Open the link in the invitation Enter your password. Passwords are case-sensitive and must be between 8 and 64 charactersin length, inclusive. Passwords must contain at least one character from three of the followingcategories: Lowercase characters (a-z) Uppercase characters (A-Z) Numbers (0-9) Non-alphanumeric characters Choose Update can change your WorkSpaces password anytime. For more information, see Change YourPassword (p. 4).Choose a ClientYou can connect to your workspace using the client application for a supported device or a web run the Amazon WorkSpaces client application, you must have a Windows or Linux PC, Mac, iPad,Kindle, Chromebook, or android tablet or phone.