ANZ HOME INSURANCE

1 PRODUCT DISCLOSURE STATEMENT AND policy DOCUMENT6 NOVEMBER 2017 ANZ home INSURANCE 2 CONTENTS2 ANZ home INSURANCE PDS AND policy DOCUMENT4 WHY CHOOSE ANZ home INSURANCE ?5 CHOICE OF COVER6 BUILDINGS COVER18 CONTENTS COVER35 LIABILITY COVER38 EXCLUSIONS41 YOUR PREMIUM43 YOUR POLICY45 YOUR RESPONSIBILITIES TO US47 CLAIMS57 CUSTOMER COMPLAINTS59 OUR COMMITMENT TO YOU65 FINANCIAL CLAIMS SCHEME66 GLOSSARYDate of Preparation: 6th November 2017 Date Effective: 6th November 2017QM2087-1117 ANZ home INSURANCE PDS AND POLICYDOCUMENTWhen you take out ANZ home INSURANCE , we agree to provide the cover described in your current PolicySchedule and in this PDS, as well as in any Supplementary PDS we may , these documents make up the terms and conditions of your home INSURANCE policy with recommend that you read them carefully and store them together in a safe PURPOSE OF THIS PDS AND policy DOCUMENTThis combined Product Disclosure Statement (PDS) and policy document has been designed to help youunderstand ANZ home INSURANCE so you can get the most out of your PDS contains detailed information about ANZ home INSURANCE , including.

2 When you are coveredwhen you are not coveredmaximum cover have also included a glossary on Page 66 to describe words with a special PDS DOES NOT TAKE YOUR PERSONAL CIRCUMSTANCES INTO ACCOUNTTo the extent that the content of this PDS could be construed as general advice, it does not take intoaccount your personal objectives, financial situation or needs ( personal circumstances ). You shouldconsider the appropriateness of the information, having regard to your personal OF THIS PDSANZ home INSURANCE is underwritten by QBE INSURANCE (Australia) Limited (QBE) ABN 78 003 191 035(AFSL 239545). QBE is a member of the QBE INSURANCE Group Limited ABN 28 008 485 014 (ASX: QBE).QBE INSURANCE Group is Australia s largest international general INSURANCE and reinsurance group, andone of the top 25 insurers and reinsurers worldwide. The company has been operating in Australia since1886 and continues to provide INSURANCE solutions that are focused on the needs of issuer takes full responsibility for this combined PDS and policy document which has been preparedand is provided in accordance with Australian laws home INSURANCE is distributed by Australia and New Zealand Banking Group Limited (ANZ) ABN 11005 357 522 (AFSL 234527).

3 This product is not a deposit or other liability of ANZ or its related group ofcompanies and none of them stands behind or guarantees QBE or the OUR PDSThe information in this PDS may change from time to time. Updated information will be available freeof charge from or by contacting the ANZ INSURANCE Centre on 13 16 14. We will issue asupplementary or replacement PDS if there is a materially adverse change to or omission from informationin this CHOOSE ANZ home INSURANCE ?ANZ home INSURANCE provides comprehensive protection for your home and belongings, containing aunique range of benefits including:full building replacement cover this means instead of asking you to estimate your buildings suminsured, we will calculate the replacement value of your buildings at today s prices and we will rebuildthe buildings, if they are totally destroyed in an insurable event and we accept your claim.

4 In addition,we will cover: alternative temporary accommodation costs architects and surveyors and legal fees demolition and removal of debris costscover against natural events (including flood)optional cover for accidental loss or damage for your building and/or contents (at home )optional cover for contents away from home world-wideaccidental glass breakage and impact damageelectrical motor burn out and power surgenew for old replacement regardless of agetheft of cash and belongings24 hour, 7 days claims assistance servicechoice of excess to suit your needsinstalment payment options at no extra costYou may also be entitled to receive a multi policy these benefits and more in this OF COVERWith ANZ home INSURANCE you can tailor your INSURANCE and select cover for buildings only, contentsonly, or for combined buildings and contents. Your choice of buildings and/or contents cover, and anyoptional cover you select, will be listed on your current policy COVERB uildings cover provides cover for loss or damage to your buildings resulting from the events listed onPage 7 through to Page 13.

5 For example, your buildings will be covered for storm cover also provides optional cover for accidental loss or damage to your COVERC ontents cover provides cover for loss or damage to your contents resulting from the events listed onPage 24 through to Page 28. For example, your contents will be covered if they are damaged by cover also provides optional cover at extra cost for:specified valuables over the item limit specified under contents cover. Refer to Page 34 for furtherdetailsaccidental loss or damage cover for contents at homecontents cover away from COVERWHAT BUILDINGS WE PROTECTWe will cover residential buildings located at the insured property address listed on your policy Schedule,their fixtures and fittings and any structural improvements at your cover does not includeBuildings cover includesResidential buildings that you live in, including anyprofessional offices or surgeries in those buildingsas long as they occupy no more than 20% of thetotal floor hotel, motel, nursing home , boardinghouse or display of.

6 Flats or units (strata title or companytitle) buildings subject to community stratatitle,including any common property whichlegislation requires a Body Corporate,Corporation, Owners Corporation, Plan,Company or similar entity to insurehowever we'll insure contents containedin these units under a contents materials to be in the course of construction,renovation, alteration or repair where theestimated value is over $100,000. Please referto the section 'CONSTRUCTION, RENOVATIONS,ALTERATIONS OR REPAIRS' on Page 46 formore in the course of being demolishedor that are vacant pending caravan, trailer or their outbuildings, for example, garden shedand granny , floating floorboards, curtains orinternal blinds (refer to Page 18 for contentscover).Fixed coverings to walls, floors and ceilings butnot including cover does not includeBuildings cover includesShipping for the supply of services, includingelectricity, gas, water, internet and built-in, fixed to, or on the buildings, forexample an in-built air conditioner, light fittings,kitchen cupboards and bench or awnings on the outside of the or driveways made of earth or , retaining walls, pathways or permanently built, constructed orinstalled on your site for domestic purposes,including in-ground swimming pools and or trees growing in pots and plants, trees or shrubs.

7 Refer tothe Additional benefit 'Trees, plants orshrubs replacement' for MUCH WE WILL PAYWhen you take out buildings cover, based upon the information you give us when taking out this policy ,we calculate the replacement value of your buildings at today s your buildings are damaged or are a total loss, the amount we will pay will be the total amount requiredto repair or rebuild your home to the condition it was in just before the loss or damage occurred, butnot better. This is called full building you make a claim, you must pay any excesses that YOUR BUILDINGS ARE PROTECTEDThe insured events that your buildings will be covered for are listed in the table cover is subject to the exclusions outlined on Page 38 to Page won t coverWe will coverInsured eventFixed glass in your buildings, including anywindow tinting or shatter proofing materialattached to the glassbreakage7We won t coverWe will coverInsured eventFixed shower bases, basins, sinks, spas,baths and or damage as a result ofa burglary, break-in or theft oran attempted burglary,break-in or theft:Any loss or damage as a result of a burglary,break-in or theft or an attempted burglary,break-in or theft.

8 The burglary, break-in ortheft or an attempted burglary, break-in ortheft, must be reported to the , break-in ortheftby youby a tenantby somebody whoresides in the buildingsby someone else actingon your behalfwhere you share yourbuildings with more thanone other unrelatedperson who is not namedunder this to repair or replace anelectric motor if it is older than15 years to repair or replace an electric motorthat forms part of your buildings if it burnsout or out (fusion)of an electric motorLoss or damage as result of adeliberate or intentional actby:Loss or damage as a result of a deliberateor intentional orintentional actsyoua tenantsomebody who resides atthe sitesomeone else acting onyour or damage as a result ofan earthquake or tsunami ifthe loss or damage occursLoss or damage as a result of an earthquakeor ortsunamilater than 72 hours after theearthquake or won t coverWe will coverInsured eventLoss or damage caused by abushfire or grass fire thatoccurs within 48 hours of theLoss or damage as a result of a fire or or damage as a result of charring,melting or scorching as a result of a firewithout the presence of or explosionstart date of your policy unlessyou took out this Policyimmediately after.

9 Another INSURANCE policycovering the samebuildings expired,without a break in cover,orthe risk passed to you aspurchaser of or damage as a result ofcharring, melting or scorchingas a result of a fire without thepresence of a flame where thedamage was caused by a:hot item includingcigarettes, cigars or pipeshome heatercooking applianceunless you have selected andpaid for the Accidental loss ordamage (Buildings) or damage that is causedby any animal or bird eating,chewing, clawing or or damage as a result of an impactcaused by:Impact damagean aircraft, spacecraft or satellite, oranything dropped from thema falling television or radio antennamast or dishvehicles or watercraft9We won t coverWe will coverInsured eventan animal or bird that is not kept atyour sitea falling tree or part of a of removing and disposing of thefallen tree or parts that caused the caused when you, or someoneelse acting on your behalf, cuts down orremoves branches from a other erosion, subsidence,landslide or earth or damage as a result of a landslide orsubsidence if the loss or damage occurswithin 72 hours of an insured event being:Landslide orsubsidencean earthquake or tsunamian explosiona storm, rainwater, flood or windliquid escaping from.

10 A fixed pipe an object attached to a pipe, fixedgutter, fixed tank or a drain, or a standalone swimming pool or astandalone water or damage as a result of a lightningstrike or orthunderboltAny power surges caused atthe surge to domestic equipmentdirectly caused by an identifiable andverifiable source outside your buildingsPower surgeincluding a lightning strike, an objectcontacting power lines, the resumption ofpower following a blackout caused by astorm or unexpected interference with apower company transformer by an or damage as a result of riots, civilcommotion, or industrial or or civilcommotion10We won t coverWe will coverInsured eventWater entering your buildings:Loss or damage as a result of:Storm, rainwater,flood or windthrough an openingmade for any building,renovation or repair workstorm (including named cyclone)rainwaterflood, orbecause of a structuraldefect, faulty design orfaulty by the surge except where ithappens at the same time or damage caused by aflood or named cyclone thatoccurs within 48 hours of thestart date of your policy unlessyou took out this Policyimmediately after.