APD Field Services May 2015 In the Loop - …

1 In this edition:Coming soon to EAU9 SNAP online application scammer alert1 TTT highlights - POC9 june 2015 CBC payment schedule2 Don t forget - HIG procedure change10 Don t forget - PACE toll free number2 Excel tips - Your space, your way10 New brochures for SNAP customers2 Don t forget - Tribal benefits11 OACCESS correction for PACE3 TTT highlights - SPPC exceptions11 june 2015 calendar of events3 SoS NVRA reminders12 TTT highlights - Medical update3 Home and community-based transition 12 April 2015 SNAP honor roll4 plans: Person-centered planningJune 2015 training calendar5 Medical deductions for SNAP eligibility14 TTT highlights - Unborn child coding6 Pasting images and documents into 14Do you know about fair housing testing?7 Oregon ACCESS narrationsLTC form requirements7 Mandatory CM webinar webpage14 APD: Mission, Vision, Goals8 Your pets wanted (again!)

2 14 APD Field ServicesIn the LoopMay 2015 Supporting APD/AAA Field structure by providing efficient, timely, and accurate information through superior customer online application scammer alertThis message is to inform you of a growing issue in which scammers offer phony SNAP application assistance online. There have been reports of individuals placing ads on the internet, sometimes located on the side of legitimate articles, offering assistance for filling out SNAP applications. The links will take you to another website where you may be asked to provide personal information, including credit card information. Customers applying online for SNAP should be advised not to provide any personal or financial information to a third-party contacting them. It can be used to allow other individuals to make unauthorized purchases on your credit card, or gain access to bank customers report to have already fallen victim to this or a similar scam, advise them to contact their credit card company immediately.

3 They may also choose to file a police report. For more information on identity theft, please visit: This information can also be found on the Food and Nutrition Service (FNS) website at May 2015 Page 2 june 2015 Community Based Care payment scheduleJune provider service payments for both the CBC (APD and DD 512) programs and the CEP program will issue the night of Monday, june 1st, and mail to providers the next business day which is Tuesday, june 2nd. Direct Deposit (EFT) payments will also issue per the schedule above. However, rather than being mailed, they will be sent to the Department of Treasury and out to individual banks for processing. Banks are allowed to use up to three (3) banking days to process direct deposit payments which does not include weekends or holidays!

4 Please note DHS does not have any control of how and when individual banks process their direct deposit payments. Per the agreement signed by the provider to begin direct deposit of their payments, the provider is required to confirm funds are available before making purchases out of their account. DHS will not reimburse providers for overdraft charges due to insufficient funds. EFT payments will be available on or before 11:59 pm of Thursday, june Deposit information, sign-ups, changes to account information, and other questions should be directed to the E-Commerce Unit at Hutton, APD Provider Relations Unit Like ADRC of Oregon on Facebook to get the latest news and information from the brochures for SNAP customersThere are two new brochures for your SNAP customers.

5 Both are available for ordering now through Publishing and Distribution and will be made available on the form server in the near future. DHS 0848 - Your SNAP food benefits may increase by reporting your expenses. This brochure explains the various deductions customers may be allowed; DHS 0849 - Your SNAP food benefits may increase by claiming your medical expenses. This brochure explains the medical deduction in more detail than the deductions of these can be good reminders to customers to give us all the information necessary to determine their correct allotment. These can be made available in your lobby and interview rooms, or given to customers during the application or recertification process. These are not required to be used but if you have any in-house created material for customers about deductions in general or medical deductions please recycle and replace them with these have been created in response to a CI sheet request and offices requesting them and with input from Field staff.

6 Staff in Field offices can have a voice by sharing concerns and requests with your local representative on the Statewide Policy Workgroup. SNAP Policy AnalystsHeidi - Jennifer Lawrence, Washington t forget! A new toll-free line for PACE has been established for consumers and their families: 2015 Page 3 OACCESS correction for PACEAn Oregon ACCESS (OACCESS) change was implemented May 1 which impacts those staff who carry a case load with , when a PACE in-home service was selected and a provider search was completed the only provider type available for selection was Home Delivered Meals; the correct provider type is Capitated Provider. This has been corrected so workers will now be able to search and select the correct Capitated Provider for the service.

7 june 2015 Alzheimer s awareness monthMigraine awareness monthPTSD Americans monthJune 1-8: Sun safety weekJune 7 - 13: Business etiquette weekJune 15 - 21: Men s health week june 1: Heimlich maneuver dayJune 4: Audacity to hope dayJune 7: Cancer survivor s dayJune 13: Bike naked dayJune 15: Elder abuse awareness dayJune 19: Father s dayJune 21: Summer solsticeJune 26: Take your dog to work dayJune 27: HIV testing dayJune 30: Leap second time adjustmentAchilles - Joan Crane, GreshamFind past issues of In the Loop and indices on the APD Field Services web page. TTT highlights Medical updateThe April 15, 2015 Train the Trainer (TTT) meeting included updates about medical benefits. For information on attending TTT in person or via v-con, or about presenting at the TTT meeting, please contact Lauren are reminders from OHA processing branch 5503.

8 Please refer to the UPDATED ACA procedure document a procedure transmittals on the Affordable Care Act (ACA) Information and Help webpage first when you have a processing issues: Staff are not checking on MMIS for an existing medical case prior to opening a new medical benefit;o You CANNOT rely on checking UCMS to determine if there is a prior medical case;o Checking MMIS is a requirement; Significant and measurable staff time is being spent fixing issues created by not checking MMIS for an existing case and then opening another one;o Delays processing of application and response time to questions; Tips for using MMIS are located on the APD MMIS resource webpage and process applications: DO NOT FAX due process applications;Continued on the next pageMay 2015 Page 4 April 2015 SNAP honor roll100% accuracy!

9 0111 Baker City APD100%1418 South East Portland AAA100%0314 Estacada APD100%1517 Medford DSO100%0611 North Bend APD100%1611 Prineville APD100%0914 Redmond APD100%1612 Madras APD100%1011 Roseburg APD100%1811 Klamath Falls APD100%1211 John Day APD100%2311 Ontario APD100%1311 Burns APD100%3111La Grande APD100%90% or better accuracy!2011 Eugene Portland Beach Multnomah Pass of all AAA and APD branches are on the honor roll!Continued from the previous page Email the due process applications to the 5503 leads, NOT to 5503: o This process changed in February, please see APD-AR-15-006; If an application was previously submitted without the words Due Process written at the top of the first page, it will need to be resubmitted for : Don t contact the APD 5503 leads for every MAGI question check the procedure document for appropriate use of the email box.

10 Medicare recipients: 5503 is receiving calls from Medicare recipients who have been told by APD and AAA workers they need to start their medical application process at 5503;o Medicare Savings Program (MSP) benefits must start with APD/AAA; Remember to choice counsel Part D recipients this is still a requirement;For more assistance with processing medical application with MAGI eligibility or potential MAGI eligibility, please refer to the ACA procedure - Karen Kaino, Central OfficeMay 2015 Page 5 june 2015 training calendarMondayTuesdayWednesdayThursdayFr iday1 Eligibility 201 (1:00 - 4:30)2 Eligibility 201 (8:30 - 4:30)3 Eligibility 201 (8:30 - 4:30)4 Eligibility 201 (8:30 - 4:30)5 Eligibility 201 (8:30 - 12:00)89 CBC: 512 (8:30 - 4:30)10 CBC: 512 (8:30 - 4:30)11 Oregon ACCESS Inquiry (8:30 - 4:30)Cultural competency and diversity, Woodburn (8:30 - 4:00)1215 Cultural competency and diversity (8:30 - 4:00)16 Independent Choices program (8:30 - 4:30)Cultural competency and diversity (8:30 - 4:00)17 Advanced service planning (8:30 - 4.)