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ASSESSING PERFORMANCE MANAGEMENT OF …

ASSESSING PERFORMANCE MANAGEMENTOF human RESOURCES FOR HEALTHIN SOUTH-EAST ASIAN COUNTRIES:ASPECTS OF quality AND OUTCOMEDr Don BandaranayakeWorkshop on Global Health Workforce StrategyAnnecy, France, 9-12 December 2000 World Health OrganizationDepartment of Organization of Health Services DeliveryGenevaSwitzerland2001 2 2r 2y D2 PHHI 2 2 2 2 2 2 2 2 2 2r 2y @ ryAD2 2 2 2 2 2 !2 2y "2 2 2 !D # D2 2 !2 # D2 D2 2 2 D2 2 2 2# D2 2 2 2 2 2 2 2 2 $ 2# 2 2 " ASSESSING PERFORMANCE managementof human resources for healthin south-east Asian countries:aspects of quality and outcomeDr Don BandaranayakeContentsSummary.

assessing performance management of human resources for health in south-east asian countries: aspects of quality and outcome dr don bandaranayake

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1 ASSESSING PERFORMANCE MANAGEMENTOF human RESOURCES FOR HEALTHIN SOUTH-EAST ASIAN COUNTRIES:ASPECTS OF quality AND OUTCOMEDr Don BandaranayakeWorkshop on Global Health Workforce StrategyAnnecy, France, 9-12 December 2000 World Health OrganizationDepartment of Organization of Health Services DeliveryGenevaSwitzerland2001 2 2r 2y D2 PHHI 2 2 2 2 2 2 2 2 2 2r 2y @ ryAD2 2 2 2 2 2 !2 2y "2 2 2 !D # D2 2 !2 # D2 D2 2 2 D2 2 2 2# D2 2 2 2 2 2 2 2 2 $ 2# 2 2 " ASSESSING PERFORMANCE managementof human resources for healthin south-east Asian countries:aspects of quality and outcomeDr Don BandaranayakeContentsSummary.

2 1 Introduction .. 1 Measuring PERFORMANCE .. 2 quality Assessment and quality Assurance .. 4 Feasibility of introducing PERFORMANCE MANAGEMENT indeveloping countries in south-east Asia .. 6 Conclusion .. 8 Annex 1: Core questions an organization will need to ask beforeimplementing any PERFORMANCE MANAGEMENT scheme: ..10 References ..11 Abstract 2 2 2 2 2 2 2 2 2 2 2 c 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2e 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 E 2 2 D2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2g 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2 E 2 2 E 2g G 2 2 2 2 2 2 2 2e 2 2 2 D 2 2 2 2 2 2 2 D2 D2 D2 D2 2 2 2 2 2 2 2 2 2 2p 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2#2 2 2 2 2 2 2 2# 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 E 2p 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 cg 2 2 2 2 2 2 E 2e 2 2 2 E 2 2 E 2 2 2 D2 D2 2 2 2 2 2 E 2s

3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2v E 2 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 E 2e 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2( )2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Q 2 2 2 2 2 2 2 2 cw + 2 2 2 2 2r 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2e2 2 2 2 E 2 2 2 2 2 2 D2 2 2 2 2 2 D 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2s 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 ASSESSING PERFORMANCE MANAGEMENT of human resources for health in South-east Asian countries1 Workshop on Global Health Workforce StrategySummary 2 2 2 2 2 2@ wA2 2 2 2 2s 2 2 22 2 2 2 2 2 2 2@ eA2 2 2 2 2 2 2 E 2e 2s 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 E 2 2 2 2 2 2

4 2 2 2 2 2 2e 2 2 2 2 2 E D2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 E 2e 2 2 2 2 2 2 2 2 2 2x 2 2w 2 2 2 2 2 2 2 2 2 2 E 2@ 2 2 2 2 2 2 2 2 2 2 2 2 A2 2 2 2 Introduction 2 2 2 2 2 2 2 2 2 2 2 2 2 E D2 2 2 2 2 2 2 2 + 2 2 2 2 2 2 2 2 2@IA 2s 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 D2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2@PA 2s 2 2 2 2 D2 E 2 2 2 2 2 2 2 2 2 2s 2 2 2 2 2 2 2 2 D2 2 2 + 2 2 2 D2 2 2 2 E D2 2 2 2 2 2 2 2 2@ 2 A2 2 2 2s 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E D2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2@ eA2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 e2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 + D2 2 2 2 2 2s 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 E 2 2 2#2 2 2 2 2 D2 D2 2 2 2@QA Workshop on Global Health Workforce Strategy2s 2 2 2 2 2 E 2e 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2#2 2 2 2v D2 2 2#2 2 2 2 2 2

5 2 2 2 2 2 2 2 2 2 2 6 2 D 2 2 2 2 2 2 2 2 2 2s 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2+ 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2@RA s 2 2 2 2 2 2 2 2 2 2 2 2 E 2x 2 2w E 2@x wA2 2s 2 2 2 2 D2 2 2 2 2x w2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 E 2 2 2s 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 + 2w 2@SA2 2 2 2 2 2 2 2x w2 2 2 2 2 2 2 2 2 2 s 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 E E 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 E 2 D2 2 2 2 G 2 2 2 2 2 2 2 2 E E 2 2 2 2e 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2@TA Measuring PERFORMANCE 2 2 2 2 2 2 2 + 2 2 2 2 2 2 2 2 2 2 2 2 2x w 2w 2 G 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2i 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2e 2 E 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2@ s6 A2 2 2 2 2 2 2 2 2 2 2e 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2f 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 E 2 2 2 E 2 2 2 2 2 g 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 + 2 2p D2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 2s 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 ASSESSING PERFORMANCE

6 MANAGEMENT of human resources for health in South-east Asian countries3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Y2 2 2 2 2 2 2 2 2@ 2 2 2 E 2 2 2 2 2 A2 2 2 2 2s 2 2 2 2 2 2 D2 2 2 D2 2 2 2 2 2 2 2s 2 2 2 2 2 2 2 2 2 2 2 2 2w 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 E 2 2 2e2 2 2 2 2 2 2 2 2 2 2 D2 E D2 D2+ D2 D2 D2 D2 D2 2 E 2 2 2 2 2 2 + 2 2 2@RA 2e2 2 2 2 2 2 2s 2g 2 2x 2 2 2 2 2 2 2 2 2 2 X2 Y2 2 D2 2 2 Y2 2 Y Y2 Y2 2 Y2 Y2 Y2 Y2 Y2 E G 2 Y2 2i 2 2 2 2 2 2 D2 2 2 2 2 2 2 X2 2 2 2 G Y2 2 2 Y2 2 Y2 2 2 2 2@UA e2 + 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2v 2@VA2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 E 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2#2 2 2#2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2p 2 2 2 2 2 2 2 2 2 2 2 2 D 2 D2 2 2 2 2 2 2 2 2 22 2 2 E 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 + 2 2 2 2 2 2 2 2 2w 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2e 2 2 2 2 2 2 2 2 2 2 2 2 2 2x 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2s 2 2x w2 2 E 2 2 2 2 2 2 2 2 2 2s 2 2 2 2 2 2 2 D2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 E Y2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 E D2 2 G 2 2

7 2 2@WA 2 2 2 2 2( 2 2 ) 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2v 2@VA2 2 2 2 2 2 2 2 2 2 2 D2 E 2 2 2 2 D2 2 2 2 2 2 2 2 E 2 2 2 D2 2 2 2 2 2 e 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2e 2 2 2 Workshop on Global Health Workforce Strategy4 2 D2 2 2 2 + 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 + 2 2 D2 2 2 2 2 2 2 2 D2 2 2 2 2 2 E D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 22 2 2 2 2 2 2 2 2 2 2 2 2 2+ 2 2 2@SA e 2 2 2 2 2 2 2 2s 2 2 2 2 2 E 2 2 2 2e 2 2 2 2 2 2 2 D2 2 2 2 2 2 + 2 2 2

8 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2@IHA e 2 2 2 2 2+ 2 2 2 2 2 2 2s 2 2 2 2 2 D2 2 2 2 2 + 2p 2 D2 2f D2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2r 2 2 2 2@r A2@IIA 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 quality Assessment and quality Assurance 2 2 2 2 2 2@ 2 2 A2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2@IPA e 2 2 2 2 2 2 2 6 2 D2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2e 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 e 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2( 2 )2 2 2 2p 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2w 2@ wAD2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2s 2 2 2 D2 2 2 2 2 2 2 D2 E 2 D2 2 2 2 2 2 w2 2 2 2 2 E 2@ 2 A2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2@IQA 2s 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2e 2 2 2 2 ASSESSING PERFORMANCE MANAGEMENT of human resources for health in South-east Asian countries5 2 2 2 2 2 2 2 2 2 + 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 + 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

9 D2 2 2 2 2 2 2 2 2 2s 2 2 2 2 2 2 2 2 2 2 2 2 w2 2 2 2 2 2 2 2 2 2 2 2 2@ A2 2 2 2 2 2 2 2 2 2 2 v 2 2 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 D2 2 2 + 2 2 2 2 2 2 2 2 2 2 E 2 E E 2 2 h 2@IRA 2 2 2 E 2 2 2 2 2 2@ISA2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2f 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 2 2 D2 2 2 2 2 2 ( 2 )2 2 Y2 2 62 2 2 D2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2( 2 )2@ITA2 2 2 2 2 2 2 2 2 2 E 2 2 2 2 2 2 22 2 2 e2 ry2 2 2 2 ry2 2y 2 2 Ei 2e 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2w 2 2 2 2 D2 2 2 2s y2 2 2 2 E 2 y D2 2 2 2 2 2 2 2 2 2 2 2 2 2 E 2 2 2@IUA 2x 2 2 2 2 2 2 2g 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 D2 2 E D2 2 D2 2 2r 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 D2 2 D2 2 2 D2 2 2 2 2 2@IVA 2 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2s 2 2 2 2 2 2 D2 D D2 D2 2 2 2 2 2 2 2 2e2 2 2 2 2 2 2 2 2w 2 2 2( 2 2 2 2 E )

10 2s 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2s 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 E E 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2( 2 2 E 2 2 2 D2 2 2 2 2 2 2 2@i eA2 2 2 2 2 2 2 2 2i e2 2 2 2 2 2 2 2 2 2 )2@IWA 2 2 2 2 E 2 2 2 2 2 2 2 2 2 2 2 2 2 2s 2 2 2 2 2 E D2 2 D2 2 2 D2 2 2 2 2 2 2 D2 2 2 2 2 D2 2 2 2 2 2 2 D2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2@IPA 2e 2 2 E 2 2 2 2 2 2 D2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 Workshop on Gl


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