Avaya Professional Credential Program Life Cycle

1 September 30, 2017 Page 1 of 7 2017 Avaya , Inc. All rights reserved. Avaya Professional Credential Program life Cycle Purpose This document provides information on testing requirements for the Avaya Professional Credential Program and life Cycle data. Avaya Professional Credential Program The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed customer expectations. The Avaya Professional Credential Program currently consists of Sales, Design, and Services credentials and distinguishes between Solution credentials and Product Specific credentials . 1. Earn and Renew credentials To earn an Avaya Professional Credential for the first time you need to meet the current Credential requirements. Avaya Professional credentials are issued with an expiration date.

2 credentials are evaluated for automatic renewal based upon requirements in place six months prior to the Credential s expiration date. If a Credential is automatically renewed a Credential Renewal Notification is issued with a new expiration date. September 30, 2017 Page 2 of 7 2017 Avaya , Inc. All rights reserved. Credential expiration Alert! Notifications are sent to the student at 180/90/30/14 day intervals prior to expiration until the new requirements to renew are met or the Credential expires. If your Credential will soon expire and is eligible for renewal, there are two possible scenarios: 1) The current Credential requirements have changed from when you last earned/renewed the Credential ; you must meet the current requirements [re-test] to renew the Credential . 2) You have already satisfied the current requirements when you last earned/renewed the Credential ; the Credential will be automatically renewed for you.

3 If no action is taken by the student the Credential will expire and a final Credential Expiration notice is issued. Retired credentials cannot be renewed. 2. Avaya Professional Credential Portfolio Tables The Avaya Professional credentials are listed within each of the following product portfolio tables: Midmarket Team Engagement Enterprise Team Engagement Customer Engagement The Avaya Professional Credential tables contain sections for the current Sales and Design, Implementation and Support, and retired credentials by portfolio. credentials listed in the top two sections of each table are currently available. credentials listed in the bottom section are retired credentials that can no longer be earned or renewed. Where applicable, a cross reference to a recommended available Credential is made. The Avaya Professional Certification Program transition to solution based services credentials represents a significant transformation in that fewer credentials and training hours are needed.

4 As Avaya Engagement Solutions credentials become available individual product specific credentials associated with the solution will retire. Avaya Learning takes measurement to ensure participants have extended time for achieving the new solutions based certifications and experience minimal inconvenience during the transition by making available sufficient course offerings. In addition Avaya Learning will ensure that credentials retiring as part of the new Program will be communicated early to protect training investments. Information in the document is presented as of September 30, 2017 unless noted otherwise. credentials listed in blue italics have curriculum maps available however; the online tests/exams are currently under development. September 30, 2017 Page 3 of 7 2017 Avaya , Inc. All rights reserved. Midmarket Team Engagement credentials Midmarket Team Engagement CredentialsSales and Design CredentialsCRED CodeCredential TitleCurrent Credential RequirementsCredential Requirement ChangesAPSS - 1000 APSS - Avaya Midmarket SolutionsOnline Test 4610T + Online Test (4990A or 4990 ARUS)Online Test 4600T and 4600 TCHS retired September 30, 20162S00011A (Chinese) retired November 2, 20152S00020A, 4650 TESN, 4650 TFRA, 4650 TDEU, 4650 TRUS, 4650 TNLD, 4650 TITA, 4650 TPLK and 4650 TTRK retired October 1, 2015 Local languages 2S00012A - 2S00019A retired March 31, 20152S00010A retired January 30, 2015 APSS - 1001 APSS - Avaya Contact Center Solutions for IP Office Online Test 4710T + Online Test (4990A or 4990 ARUS)Online Test 4700T retired October 31, 2016 Online Test 2M00001A retired June 1, 2015 APDS - 3770 APDS - Avaya Midmarket SolutionsOnline Test 3771T + Online Test (4990A or 4990 ARUS)

5 Online Test 3770T retired January 30, 2017 Online Test 3771T released December 1, 2016 ACDS - 3780 ACDS - Avaya Midmarket Solutions DesignAPDS - 3770 + Exam 3780 XRemoved retired APDS - 2401 ACDS - 3782 ACDS - Avaya IP Office Contact CenterAPDS - 3770 + Exam 3782 XRemoved retired APDS - 2401 Implement and Support CredentialsACIS - 7750 ACIS - Avaya IP Office Contact CenterAIPS - 4000 (includes Online Test 7720T) + Exam 7750 XRemoved Exam 3782X as a requirementACIS - 7790 ACIS - Avaya Midmarket Team Engagement SolutionsAIPS - 4000 (includes Online Test 7720T) + Online Test 7730T + Exam 7790 XACSS - 3000 ACSS - Avaya IP Office PlatformAIPS - 4000 + Exam 7893 XExam 3002 retired June 30, 2016; including local language optionsACSS - 7850 ACSS Workforce Optimization Select for MidmarketExam 7765X + Online Test 7850 TACSS - 7860 ACSS Workforce Optimization Select for EnterpriseExam 7765X + Online Test 7860 TACSS - 7890 ACSS - Avaya Midmarket Team Engagement SolutionsSuspended Until Further NoticeACIS - 7790 + 7890 XACSS - 7894 ACSS - Avaya IP Office Contact CenterACIS - 7750 + ACSS - 3000 (includes Exam 7893X + AIPS - 4000)AIPS - 4000 AIPS - Avaya IP Office PlatformOnline Test 7720 TOnline Test 4001 retired June 30, 2016.

6 Including local language optionsASPS - 5000 ASPS - Avaya Contact Center Select(ACSS-3000 or AIPS-4000) + Online Test 5003 Online Test 5000 retired September 30, 2016 CRED CodeCredential TitleCredential Retirement DateRecommended Credential Replacement (if applicable)ACIS - 6401 ACIS - SME CommunicationsMarch 31, 2013 AIPS - Avaya IP Office Platform (AIPS - 4000)ACSS - 3003 ACSS - Avaya IP Office Contact Center(ACSS-3000 or AIPS-4000 ) + Exam 3003 (Suspended February 2016)ACSS - Avaya IP Office Contact Center (ACSS - 7894)APDS - 2400 APDS - Avaya Contact Center Select May 31, 2016 APDS - Avaya Midmarket Solutions (APDS - 3770)APDS - 2401 APDS - Avaya Midmarket Solutions May 31, 2016 APDS - Avaya Midmarket Solutions (APDS - 3770)ASPS - 5001 ASPS - Avaya IP Office Contact CenterApril 20, 2015 ACSS - Avaya IP Office Contact Center (ACSS - 7894) PA - 7403PA - Implement: Business Communications ManagerDecember 23, 2012No ReplacementRetired Midmarket Team Engagement credentials September 30, 2017 Page 4 of 7 2017 Avaya , Inc.

7 All rights reserved. Enterprise Team Engagement credentials Enterprise Team Engagement CredentialsSales and Design CredentialsCRED CodeCredential TitleCurrent Credential RequirementsCredential Requirement ChangesAPSS - 1100 APSS - Avaya Enterprise Team Engagement Solutions Online Test 4410T + Online Test (4990A or 4990 ARUS)Online Test 4400T and 4400 TCHS retired January 30, 20172U00211A (Chinese) retired August 24, 2015 Online Test 2U00210A retired July 15, 2015 2U00147A retired December 23, 2012 APSS - 1101 APSS - Avaya Aura Application Server 5300 Online Test 2U00177 AAPSS - 1401 APSS - Avaya Video Conferencing SolutionsCredential title changed from " Avaya Scopia Solution"Online Test 4520T + Online Test (4990A or 4990 ARUS)Online Test 4500T and 4500 TCHS retired January 30, 20172V00291A (Chinese) retired June 30, 2015 Online Test 2V00290A retired May 15, 20152U00190A retired February 24, 2014 APSS - 4800 APSS - Avaya Pod Fx Online Test 4810T + Online Test (4990A or 4990 ARUS)APDS - 2301 APDS - Avaya Video Conferencing Solutions Credential title changed from " Avaya Scopia Solution"Online Test 3271T + Online Test (4990A or 4990 ARUS)Online Test 3270T retired January 30, 20173V00290A and 3V00291A retired September 30, 20163U00290A retired February 14, 2014 APDS - 3170 APDS - Avaya Enterprise Team Engagement SolutionsOnline Tests 3171T + Online Test (3175T or 3175 TRUS) + Online Test (4990A or 4990 ARUS)Online Test 3170T and 3170 TCHS retired January 30, 2017 APDS - 3670 APDS - Avaya Pod Fx Online Test 3671T + Online Test (4990A or 4990 ARUS)ACDS - 3181 ACDS - Avaya Breeze Online Test 3175T + Online Test (4990A or 4990 ARUS)

8 + Exam 3002 XACDS - 3185 ACDS - Avaya Enterprise Team Engagement Solutions Design APDS - 3170 + Online Test 3180T + Exam 3185 XRemoved retired APDS - 2000 and APDS 2301 Implement and Support CredentialsACIS - 6005 ACIS - Avaya Communication Server 1000 for Avaya Aura Exam 7003 Exam 6005 retired on March 15, 2011 ACIS - 6303 ACIS - Avaya CallPilot Exam 7303 ACIS - 7120 ACIS - Avaya Aura Core ComponentsExam 7120 XACIS - 7130 ACIS - Avaya Aura Communication ApplicationsExam 7130 XACIS - 7140 ACIS - Avaya Equinox Solution with Avaya Aura Collaboration ApplicationsFormerly Titled "ACIS - Avaya Aura Collaboration Applications" Exam 7141 XExam 7140X retired May 15, 2017 ACIS - 7190 ACIS - Avaya Enterprise Team Engagement Solutions ACIS - 7120 + ACIS - 7130 + ACIS - 7140 ACIS - 7593 Avaya Pod Fx IntegrationExam 7593 XACSS - 3103 ACSS - Avaya Scopia SolutionExam 3108 Exam 3103 retired February 1, 2014 ACSS - 3105 ACSS - Avaya Communication Server 1000 for Avaya Aura ACIS - 6005 + Exam 7004 Exam 6002 retired March 15, 2011 ACSS - 3200 ACSS - Avaya Modular Messaging with Avaya Message StoreExam 3200 ACSS - 3205 ACSS - Avaya CallPilot ACIS - 6303 + Exam 7304 ACSS - 7220 ACSS - Avaya Aura Core Components ACIS - 7120 + Exam 7220 XACSS - 7230 ACSS - Avaya Aura Communication Applications ACIS -7130 + Exam 7230X September 30, 2017 Page 5 of 7 2017 Avaya , Inc.

9 All rights reserved. Enterprise Team Engagement credentials (continued) Enterprise Team Engagement credentials (continued)Implement and Support CredentialsACSS - 7240 ACSS - Avaya Equinox Solution with Avaya Aura Collaboration ApplicationsFormerly Titled "ACSS - Avaya Aura Collaboration Applications" ACIS - 7140 + Exam 7241 XExam 7240X retired May 15, 2017 ACSS - 7290 ACSS - Avaya Enterprise Team Engagement Solutions ACSS - 7220 + ACSS - 7230 + ACSS - 7240 ACSS - 7693 Avaya Pod Fx SolutionACIS - 7593 + Exam 7693 XAIPS - 4102 AIPS - Avaya Aura Application Server 5300 R3 Online Test 0U00122A + ASPS - 5400 Online Test 7D00087A (replaced by 5400 February 1, 2013); 6584J and 6585J removed as requirementsAIPS - 4103 AIPS - Agile Communication Environment CoreOnline Test 4103 ASPS - 5102 ASPS - Avaya Scopia EndpointsOnline Test 5102 ASPS - 5103 ASPS - Avaya IP Office Deployed as a BranchOnline Test 5103 ASPS - 5105 ASPS - Avaya Breeze Credential title changed from "Collaboration Environment"Online Test 5105 ASPS - 5200 ASPS - Avaya Message NetworkingOnline Test ATI02046 AENASPS - 5201 ASPS - Avaya Modular Messaging with Microsoft ExchangeOnline Test 5201 ASPS - 5202 ASPS - Avaya one-X SpeechOnline Test ATI02056 AENASPS - 5203 ASPS - Avaya Hospitality Messaging Server 400 Online Test 0M00135A Retired Enterprise Team Engagement CredentialsCRED CodeCredential TitleCredential Retirement DateRecommended Credential Replacement (if applicable)

10 ACDS - 2500 ACDS - Avaya Aura Foundation Suite SolutionsJune 23, 2015 Credential ACDS - 2500 retired June 23, 2015 Exam 2500 retired October 31, 2014 Replaced by ACDS - Avaya Enterprise Team Engagement Solutions Design (ACDS - 3185)ACIS - 6002 ACIS - Avaya Aura Communication Manager and CM Messaging Embedded ( )November 30, 2016 ACIS - Avaya Aura Core Components (ACIS - 7120)ACIS - 6006 ACIS - Avaya Communication Manager ( )December 31, 2014No ReplacementACIS - 6007 ACIS - Avaya Agile Communication Environment June 1, 2013 AIPS - Avaya Agile Communication Environment Core (AIPS - 4103) ACIS - 6304 ACIS - Avaya Aura Conferencing - Standard EditionSeptember 30, 2014No ReplacementACSS - 3100 ACSS - Avaya Aura Communication Manager and CM Messaging - EmbeddedNovember 30, 2016 ACSS - Avaya Aura Core Components (ACSS - 7220)ACSS - 3101 ACSS - Avaya Aura Session Manager and System ManagerNovember 30, 2016 ACSS - Avaya Aura Core Components (ACSS - 7220)ACSS - 3104 ACSS - Avaya one-X UC Soft ClientsApril 30, 2014 ASPS - Avaya UC Soft Clients (ASPS - 5104)ACSS - 3107 ACSS - Avaya Session Border Controller EnterpriseNovember 30, 2016 ACSS - Avaya Aura Communication Applications (ACSS - 7230)ACSS - 3202 ACSS - Avaya Aura ConferencingNovember 30, 2016 ACSS - Avaya Aura Collaboration Applications (ACSS - 7240)ACSS - 3203 ACSS - Avaya Aura Messaging November 30, 2016 ACSS - Avaya Aura Communication Applications (ACSS - 7230)AIPS - 4100 AIPS - Avaya Application Enablement ServicesNovember 30, 2016 ACIS - Avaya Aura Communication Applications (ACIS - 7130)