Business Continuity & Resilience Capability and …

1 Business Continuity & Resilience Capability and solutions Capability and solutions back2businessMark NicholasHead of Business Continuity & ResilienceOctober 2008 ContentsoWhat is Business Continuity ?oWho are back2businessoThe Drivers & Business Issues oOur SolutionsoWhy Choose Us?2back2business - ConfidentialoWhy Choose Us?oQuestions and Next StepsBusiness Continuity Management The Definition Holistic management process that identifies potential threats to an organisation and the impactsto Business operations that those threats, if realised, might cause and which provides a framework for building organisational resiliencewith the capabilityfor an effective response that safeguards the interests of its key stakeholders, reputation, brand and value-creating activities 3back2business - Confidentialstakeholders.

2 Reputation, brand and value-creating activities The BCI Business Continuity InstituteBusiness Continuity & ResilienceOur DefinitionEssentially, Business Continuity is about developing and maintaining a Capability around the non-IT elements of the Business Continuity Management Programme or System. It focuses on the core advisory services for the wider programme, such as policy, people & processes, including implemented strategies, response plans, training and exercise needs, whilst ensuring they are successfully embedded 4back2business - Confidentialtraining and exercise needs, whilst ensuring they are successfully embedded and maintained within the organisation.

3 Resilience is all about designing and implementing a robust IT infrastructure, with technical recovery strategies and solutions , effectively providing IT Service Continuity . This encapsulates all aspects of traditional ITDR, including applications, systems and data. Things do go organisation faces new threats, risks & vulnerabilities every day5back2business - ConfidentialThe Impact-Denial of access, lost revenue & lost customers for hundreds of businessesBuncefield Oil RefineryAvoidable?-For Buncefield, possibly, via Operational Risk, Health & Safety, & Employee Awareness-For businesses, viable Continuity & recovery plans, alternate workplace strategiesThings that couldgo face threats, risks & vulnerabilities every dayAvian Flu, Pandemic Threat According to the government s own chief medical officer, Sir Liam Donaldson, it is a matter of when, not if, a flu pandemic develops.

4 It will cause the economy to come to a stand still. 6back2business - ConfidentialAvoidable? Not really, but-We can plan ahead. Improve Continuity Capability , introduce flexible working practices (people & IT), develop Crisis Management response (PR) (Bernard Matthews)The Impact-A real people problem! Est. 25%-40% workforce absenteeism-Remember the fuel crisis in 2000?..of course, it won t happen to usbut then, luck does have a tendency to run - ConfidentialIT FailureLoss of Corporate dataVirusesSoftware PatchesDenial of ServiceHuman ErrorSabotageDisgruntled EmployeeTheftVandalismArsonIndustrial ActionLoss of Key personnelPEST ThreatsPolitical EconomicSocialTechnologicalEnvironmental Denial of accessLoss of PowerLoss of TelecomsFuel ShortageSupply Chain FailureNational InfrastructureAdverse WeatherFloodingStorm DamageFirePandemic or Avian FluBomb/TerrorismCivil UnrestClose to.

5 ConfidentialContentsoWhat is Business Continuity ?oWho are back2businessoThe Drivers & Business Issues oOur SolutionsoWhy Choose Us?9back2business - ConfidentialoWhy Choose Us?oQuestions and Next StepsOur Mission To be the Leading Business Continuity Service Provider in the South West delivering outstanding, services, solutions and consulting 10back2business - Confidentialservices, solutions and consulting ..your trusted partnerPart of The Una Group all together as one!11back2business - ConfidentialOur three core areas:12back2business - ConfidentialContentsoWhat is Business Continuity ?

6 OWho are back2businessoThe Drivers & Business Issues oOur SolutionsoWhy Choose Us?13back2business - ConfidentialoWhy Choose Us?oQuestions and Next StepsThe Business Drivers Business Continuity is rapidly becoming one of the key competencies of a successful firm and there is compelling Business logic to being prepared for major disruptive events and ensuring your firm has a future. CBI Director General Digby Jones 2006 I am often asked what single piece of advice I can recommend that would be most helpful to the Business community.

7 My answer is a simple, but 14back2business - Confidentialbe most helpful to the Business community. My answer is a simple, but effective, Business Continuity plan that is regularly reviewed and tested MI5 Director General Eliza Manningham-BullerIndustry DriversSectorBest PracticesBusiness IssuesGovernmentBS 7799-02:2005BS 25999:Part 1& 2 Code BCMITILC ivil Contingencies ActPerception, Trust Confidence, Cost Critical National InfrastructurePublic AwarenessFinancial ServicesBasel II (Principals)FSA HandbookBS 25999.

8 Part 1& 2 Code BCMBS 31100 Code of Practice for Risk ManagementCorporate GovernanceMarket ConfidenceShareholder ConfidenceFinancial Penalties15back2business - ConfidentialBS 31100 Code of Practice for Risk ManagementFinancial PenaltiesReputational ImpactOutsource Provision & RiskSupply Chain Risk ManagementRegulatory Impact & CostCompetition Health & Safety Customer ServiceInsurance Cost Private Sector (Telecoms, Utilities)Good Practice GuidelinesBS 7799-02:2005 ISO 27001:2005BS 25999:Part 1& 2 Code BCMBS 31100 Code of Practice for Risk ManagementITIL/COBITC ontentsoWhat is Business Continuity ?

9 OWho are back2businessoThe Drivers & Business Issues oOur SolutionsoWhy Choose Us?16back2business - ConfidentialoWhy Choose Us?oQuestions and Next StepsClass of Service Packages Protecting you from the 17back2business - ConfidentialFull solutions DefinitionAssessment Services Continuity & Solution AreaOfferingsBenefitsDeliverablesView of current state in relation to bestpractice or peersUnderstanding of riskexposure & impactsCriticalities understoodCapability AssessmentTransformation roadmapRisk & BIA ReportBenchmarking Analysis Current State Capability ReviewsContinuity & Resilience AssessmentsRisk & Business Impact

10 AssessmentFull Capability Policy & StrategyProgramme, Policy & Strategy 18back2business - ConfidentialContinuity & Crisis Management AdvisoryResilience solutions & AdvisoryFull Capability DevelopmentCompliance Reduced Business riskPolicy & StrategyCorporate Response PlansEmbedded system & processes (BCMS)Programme, Policy & Strategy DevelopmentCrisis & Continuity Response Plans & FrameworksExercising, Maintenance, AuditingContinuity EmbeddingResilient ArchitectureImplemented Continuity recovery strategiesAlignment to Business defined recovery time Contractual Peace of MindIT Recovery plansWork Area Recovery 102 Centre CapacityCall Centre Recovery IT Resilience & Datacentre solutionsData Backup ServicesThe Business Continuity Centre (1)