(BUSINESS) - Ekurhuleni

1 GENERAL All tariffs listed below, show VAT excl. The cross-over from existing tariffs to new tariffs will be billed pro TIPS TO SAVE ON YOUR BILL Focus on using less electricity every day, by thinking of the appliances that consume electricity every day and by managing their consumption. Do not waste electricity by leaving any lights or appliances on. Replace all inefficient lights with compact fluorescent lamps. Use smaller appliances to cook your food. Keep windows and doors closed when you heat your home in winter, do not use more energy than what is required to be comfortable. Monitor the consumption on your prepayment meter and learn how much electricity is used by various appliances. Determine a daily consumption profile by dividing the number of units you use per billing period, by the number of days.

2 This daily value will be an indication of your consumption. Set your geyser thermostat to just hot enough to provide hot water, there are products on the market that will assist to make this process easy. Buy a solar geyser if you are able to, the returns on electricity savings will make it worthwhile. Do not factor in more than 20% savings in your total bill when installing a solar geyser. Rather than heating the entire home, select a single room for this purpose (eg living room) and spend the majority of your evening time in this room. Keep your pool pump operating times to as few hours as possible. Larger customers are advised to move load away from peak periods. Larger customers should appoint an energy specialist to assist with ways in which the load and energy profile may be altered or savings may be TARIFFS FOR RESIDENTIAL & SMALL business CUSTOMERSENERGY - GENERAL ELECTRICITY QUERIESP lease make use of our SERVICES CALL CENTRE to log power outage and other complaintsSERVICES CALL CENTRE0860 54 3000(please assist us by providing your account number)

3 SOUTHR eporting a complaintALL HOURSE mail ContactContact number1 Germiston0860 54 999 19572 Alberton 999 25253 Boksburg 999 5406 EASTR eporting a complaintALL HOURSE mail ContactContact number1 Brakpan 0860 54 999 77822 Benoni 999 64513 Springs/Nigel 999 8520 / 011 811 2290 NORTHR eporting a complaintALL HOURSE mail ContactContact number1 Kempton 0860 54 999 39452 Tembisa 999 43093 999 3132 For areas where electricity is supplied by Eskom ESKOM SERVICES CALL CENTRE 086 003 756601 JULY 2014 - 30 JUNE 20157. For repeatedly attending to a customer complaint where the reason for the complaint is not the fault of the supply authority, per visit: VAT exclusive: R For testing the accuracy of a meter on request of a customer: VAT exclusive: R 1: The above amount will be refunded to the customer if the accuracy of the meter proves to be out of the specified Meter access Security townships without a manned gate, where access to meters is not possible during day light hours will be charged a fixed rate per meter per month in addition to an estimated consumption charge.

4 An application may be made to the Head of Department: Energy to investigate the possibility of an alternative arrangement in terms of the metering layout. VAT exclusive: R Any other metering point, where access to meters is not possible during day light hours may be charged a fixed rate per meter per month in addition to an estimated consumption charge. An application may be made to the Head of Department: Energy to investigate the possibility of an alternative arrangement in terms of the metering layout. VAT exclusive: R Operational cost per street light supplied from the Ekurhuleni grid, per 125 Watt or lower wattage lamp VAT exclusive: R 250 Watt lamp VAT exclusive: R 400 Watt lamp VAT exclusive: R Connecting illegally to the electricity grid without a supply agreement VAT exclusive: R 1 Reselling electricity at excessive charges which are not justified to the satisfaction of the Council, following a written notice to comply (charged per month since date of notice): VAT exclusive: R 7 Painting, defacing, pasting posters, tampering or interfering with any service connection or service protection device or supply or any other equipment of the Council: VAT exclusive.

5 R 1 Wilfully hindering, obstructing, interfering with or refusing admittance to any duly authorized official of the Council in the performance of his duty under these by-laws or of any duty connected therewith or relating thereto, per incident: VAT exclusive: R 1 Customer request for converting to prepayment metering from an existing credit meter installation (property value on valuation roll < R200 000): VAT exclusive: R Customer request for converting to prepayment metering from an existing credit meter installation (property value on valuation roll > R200 000): VAT exclusive: Replacement card for prepayment meter identification VAT exclusive: 2014 Ekurhuleni Metropolitan MunicipalityAll rights reservedPublished by the Directorate: Communications and Brand ManagementPrivate Bag X1069, Germiston, 1400, South AfricaFind us @EMMinfo @EMM_Call_Centre Call Centre: 0860 54 3000 Helpline: 10177 MISCELLANEOUS CHARGESThe following charges will be payable:1.

6 For changing from one tariff to another: VAT exclusive: R 1: A customer will be charged according to the new tariff for a minimum period of 12 months after any change of tariff (excepting for a change away from Tariff C). New customers will however be allowed to change once within the first year after having been connected to the network. A change in tariff will be effective as from the first day of the next billing cycle for credit meter and AMR meter customers. Prepayment meter customers will be effective upon the date of 2: The cost of any changes to metering equipment necessitated by the change of tariff will be for the account of the customer, unless otherwise decided by the For the delivery of a notice of intended disconnection where a customer has failed to pay his account on the due date: VAT exclusive: R For discontinuing and restoring a supply due to non-payment of the For discontinuing a supply due to non-payment of the account.

7 VAT Individual billing period disconnection R 2nd Consecutive billing period disconnection R 3rd Consecutive billing period disconnection R 3rd + Consecutive billing period disconnection R For restoring a supply due to non-payment of the account: R For blocking / unblocking a customer to purchase prepayment electricity units due to non-payment of the account (payable once only to effect both blocking and unblocking): R 1: If an attempt to discontinue a supply is unsuccessful due to action taken by the customer this charge will also be payable in respect of each such For discontinuing and restoring a supply at the request of a For disconnecting a supply at the customer s request: VAT exclusive: R For reconnecting a supply at the customer s request: VAT exclusive: R 1: This charge will not be payable in respect of a disconnection done because of the termination of a supply agreement or in respect of a reconnection done because of a new supply agreement that was entered For removing and re-instating a customer connection that has been removed due to tampering by the customer:Estimated cost of material, labour and transport + 10% with a minimum charge of: VAT exclusive: R1 1: The connection reinstated will not necessarily be identical to the one 2: The second tampering event will see the above fee doubled, the third event will see the above fee 3.

8 The fourth event will lead to removal of the service connection and customer will re-apply for a new service connection and all applicable cost will be for the customer account. 6. For reading a On request of a customer: VAT exclusive: R 1: The above amount will be refunded to the customer if the requested reading proves the current reading on record to be defective. It will also not be payable in respect of readings taken because of the commencement or termination of a supply After office hours on a regular basis as arranged by a customer: VAT exclusive: R A ( business ) This tariff is available for small business only. This tariff is available for single-phase 230 V connections or multi-phase 400/230 V connections with a capacity up to 80 A per phase.

9 This tariff will suit low consumption micro business following charges will be payable:Fixed Charge (Rand/month) A fixed charge, whether electricity is consumed or not, per month, per point of supply, excluding prepayment metering customers. The amount is charged once per month only per point of supply, independent of whether it is a single phase or three phase supply connection exclusiveR Charge (R/kWh) High Demand Season (June, July and August) Low Demand Season (September to May)VAT exclusiveVAT exclusiveR ,29R ,29 Internet based consumption display (Rand/month) If the electricity consumption is displayed on the internet, on request of the customer, an additional monthly charge of:VAT exclusiveR * If EMM solves access, or other problems with an internet based display, this amount will not be 1.

10 Customers converting to a prepayment meter, as well as a new connection with a prepayment meter, will receive a once-off allocation of 40 kilowatt-hour units in the meter to allow time to purchase a new prepayment token. This allocation will be placed as an arrear amount on the prepayment meter account and will be recovered with the first monetary 2: Churches, Government Departments, Education, Religion and Municipal connection points are treated as 3: The optional internet based display will have costs related to equipment to be installed and this will be for the cost of the customer. If EMM solves access, or other problems with an internet based display, the costs related to equipment to be installed will not be charged to the A (IBT) Any customer on this tariff whose average monthly *consumption (calculated over the previous twelve months) equals or exceeds 750 kWh will be moved to Tariff B and will have to remain on Tariff B for a minimum of 12 months.