CCNA Voice Syllabus - Sansbound

1 Page 1 ccna Voice Syllabus Instructor Information Instructor Email Office Location & Hours V. Chandra Sekar Annadurai Building, 50 Hrs One Month General Information Description Cisco Certified Network Associate ( Voice ). ccna Voice Course in Sansbound gives you skills to manage and administer Voice network. A minimum of 50 Hrs of instructor led class room training will be given. The certification detail is enumerated below: Step Paper Required Exam 1 Introducing Cisco Voice and Unified Communications Administration (ICOMM) 640-461 Prerequisite: Any valid Cisco CCENT, ccna Routing and Switching or any Cisco CCIE certification can act as a prerequisite Expectations and Goals This course trains you in specialized Jobs roles in VoIP technologies. Job roles that you can fit after completing this course include Voice Technology Administrator, Network Admin ( Voice ) / Network Engineer ( Voice ).

2 You will be learning different VoIP Products, Traditional Voice Systems, IP Telephony, Voice Productivity Features, Voice mail Application and Presence Feature. Course Materials Required Materials (Provided by the institute) ccna Voice Official (640 461) Official Certification Guide Cisco Press Cisco Voice Enable Routers / Switches, IP Phones and CUCM Servers. ccna Voice Lab manual issued by Sansbound . Optional Materials Students are encouraged to bring their own Laptop for lab practice. This will allow experimenting with certain advanced features which are not part of the Lab manual . Page 2 Course Details Unit 1 Topics Voice Overview Certification Track / Additional Course Content / Home Lab Requirements AVVID / Requirement of VoIP / Voice Infra Model / Core products in ccna Voice Traditional Voice / Digital Voice / VoIP Deployment Models / Protocols Understanding VoIP Components / Phone Boot-up process Network Readiness Assessment NTP / DHCP / TFTP Server Readiness Unit 2 Topics Cisco Unified Communications Manager Express (CUCME)

3 CME Licensing / Installation and Administration of Cisco CME Configuring Telephony-service and Revisiting Phone Boot Process Understanding Ephone and Ephone-DNs Connecting CME to Other Voice Systems / VoIP Systems Voice Productivity Feature Part I Voice Productivity Feature Part II Understanding Dial-Peer and its Matching Process Digit Manipulation / Class of Restriction / Audio Codec s Unit 3 Topics Cisco Unified Communication Manager (CUCM) Ver Administration Overview of CUCM through GUI and CLI Adding Phone and Users to CUCM and Adding Security Features through CUCM Understanding Dial Plan Architecture, Partitions and CSS Voice Productivity Features Voice Mobility Features. Page 3 Unit 5 Topics Voice Mail and Presence Solution Voice Mail Administrative Overview, Integration with CUCM and Basic Call Flow Presence Administrative Overview.

4 Unit 6 Topics Voice Network Management and Trouble Shooting Troubleshooting Registration Issues in CME Troubleshooting Registration Issues & Understanding Native tools in CUCM Exam Schedule Weekly examination will be conducted on the concept covered over the period.