CenturyLink™ RescueIT Terms and Conditions

1 1 centurylink RescueIT Terms and Conditions 1. Agreement. This agreement ("Agreement") covers the Terms on which we agree to provide, and you agree to accept, centurylink RescueIT Services for residential customers ("Services"). You accept this Agreement when you do any of the following: (a) provide your written or electronic signature; (b) accept through an oral or electronic statement; (c) attempt to or in any way use any of the Services; (d) pay for any Services; or (e) open any materials or package that says you are accepting when you open it. The Agreement includes the Terms in this document together with the Terms associated with the Services you select (as described in our marketing materials, , program brochures, website materials). You should carefully read all Terms in the Agreement, including among other Terms , a MANDATORY ARBITRATION of disputes provision.

2 In this document, we use the words "we," "us," "our" or " centurylink " to refer to centurylink , any entities under common control with or controlling centurylink , and any affiliates doing business as centurylink . 2. Changes to the Agreement. We may add, change, or cancel any charges, fees, or the Terms of this Agreement at any time. Any changes to the Agreement are effective when we publish them. At our sole discretion, we may change the Services or impose hours of operation for certain options and certain types of Services. Changes to Services will be effective at the start of your next full invoicing cycle for monthly payments. In certain instances, the changes may take place sooner, in which case your invoice will reflect pro-rated charges if the price of the service is changed during the billing cycle. Changes to Services provided on a continued basis will be effective immediately.

3 Consistent with this Agreement: (a) we may terminate Services or access to any of the Service at any time with notice to you and, in certain instances, without notice; and (b) you may terminate Services at any time with prior notice to us, including calling the customer service number on your centurylink invoice. Your termination of Services may not relieve you of any duties under this Agreement, including your obligation to pay all charges for Services. If you continue to use the Services or make any payment to us on or after the effective date of the changes, you accept the changes. 3. Term and Termination; Early Termination Fees. The Services are offered subject to multiple term options. The RescueIT MRC (described below) requires a 12-month term commitment. An early termination fee of $50 applies. One-Time Phone Support (described below) has no term commitment and is provided on a single-call basis.

4 In-Home Computer Support (described below) has no term commitment and is provided on an as requested basis. centurylink will not be responsible for any delay, interruption, or other failure to perform under the Agreement due to acts beyond our control ( Force Majeure Events ). Force Majeure Events include, but are not limited to: natural disasters ( lightning, earthquakes, hurricanes, floods); wars, riots, terrorist activities, and civil commotions; inability to obtain parts or equipment from third party suppliers; cable cuts by third parties, a local exchange carrier s activities, and other acts of third parties; explosions and fires; embargoes, strikes, and labor disputes; and governmental decrees and any other cause beyond our reasonable control. It may take up to 30 days to disconnect your Services. Regardless of the reason for disconnection, you must pay all charges incurred until centurylink s disconnection of your Services.

5 You will be charged the full MRC for your Services for the month in which your Services terminate. Promotional credits or discounts may not be provided on your final invoice. If you reinstate Services following cancellation or termination, we may require you to pay a deposit or an activation fee. 4. Charges and Payment. Charges. centurylink will bill you for Services on a monthly basis based on current centurylink prices and charges posted to , and listed in any written information sent to you by centurylink . In the event of conflict among these prices and charges, the most-current prices and charges govern. All fees will be billed to you on your monthly invoice in the equipment section, and you agree to pay these charges and also, if applicable, any activation fees, Equipment charges, connection charges, usage charges, monthly fees, monthly minimums, other fees, surcharges, taxes and federal, state and local government or quasi-government imposed or permitted charges.

6 Taxes and government surcharges will be in the amounts that federal, state, and local authorities require or permit us to bill you, and may increase or decrease on a monthly or quarterly basis. You agree to pay all taxes, surcharges, assessments, and other fees that are related to the Services and included on your invoice or bill, unless you are exempt from these payments and can provide documentary evidence of such exemption to centurylink . Upon the expiration or 2termination of Services for any reason prior to the end of a billing cycle, centurylink will charge you the full monthly recurring charges for Services during the billing cycle (along with all applicable nonrecurring charges, taxes, surcharges, and fees) and will not pro-rate these charges. These charges will be in addition to any early termination fees, if applicable.

7 Billing. Monthly recurring charges ( MRCs ) for Services begin accruing when the Service is available for your use. You may be invoiced a prorated portion of any MRCs in the initial month of service. MRCs may be billed in arrears or in advance, depending on the Service, while monthly usage charges are generally billed in arrears. If your monthly charges net to $0, you may not be mailed a paper invoice. An additional fee may be charged for invoice reprints. Payment. You must pay all charges applicable to your Services, including all applicable taxes, fees, activation fees, and surcharges, in currency within 30 days of the invoice date. centurylink may charge you late payment fees or interest on those charges equal to the maximum rate allowed by law for all late payments. The interest will be applied to the entire unpaid balance.

8 If we don t receive your payment before the next billing cycle, you agree to pay any costs and expenses associated with our collections efforts, including attorneys fees. centurylink may charge you an insufficient funds or returned check fee, up to the maximum rate allowed by law, if your check, bank draft, electronic funds transfer, or other order for payment is dishonored or returned for insufficient funds or any other reason. centurylink s acceptance of late or partial payment (even those marked, PAID IN FULL ) and late payment charges will not constitute waiver of any of our rights to collect the full amount due under this Agreement. Disputed Charges. Except as otherwise provided by applicable law, disputes concerning any charges invoiced must be raised within 30 days of the date of the invoice. You accept all charges not disputed within 30 days.

9 centurylink and its customers waive all rights of subrogation against each other in connection with Services. To dispute a charge, you must call or write us as directed on your invoice. Credit Check; Deposits; Credit Limits. Our provision of Services to you is subject to our approval of your credit. You give centurylink permission to check and verify your credit as needed in centurylink s sole discretion. If we determine you are a credit risk at any time during your Service period with centurylink , we may require that you submit a deposit or make an advance payment to us in a reasonable amount that we determine. If you fail to pay for Services when due, we may, without providing notice to you, apply your deposit or advance payment to the amount owed. If you refuse to make a deposit or advance payment or otherwise establish credit as provided by applicable state law, we reserve the right to refuse to provide you Service.

10 As we determine in our sole discretion and to the extent permitted by applicable law, we may set a credit limit on your account at any time. We may restrict the Services to which you have access if you exceed this credit limit. 5. Description of Services. The Services are available only to centurylink residential customers with a current subscription to any centurylink residential service. You agree to use the Services in the manner described and provided by centurylink in this Agreement. The Services may be provided in one of three options as described: (a) RescueIT MRC; (b) One-Time Phone Support; and (c) In-Home Computer Support. RescueIT MRC. This Service is available for a monthly service fee with the term commitment and early termination fee described above. Your subscription to the RescueIT MRC also includes a discount on each In-Home Computer Support service call you make while subscribing to the Protection Plan.