CFS Student Manual

1 CFS. Student Manual First Edition Table of Contents Student Manual CFS Chapters 1 15. CFS 1 Welcome, Introduction and Administration CFS 2 The Need for PFM. CFS 3 Introduction to CFS. CFS 4 Introduction to Managing Finances CFS 5 Financial Counseling CFS 6 Financial Counseling Application CFS 7 Introduction to Financial Planning Worksheet CFS 8 Morgan Wayne Case Studies CFS 9 Personal Financial Recordkeeping CFS 10 Legal Issues of PFM. CFS 11 your Credit and your Clearance CFS 12 Financial Referral Resources CFS 13 Instructional Techniques CFS 14 Survivor Benefit Plan CFS 15 Developing your Program CFS 1. Welcome, Introduction and Administration Student Manual CFS 1. SM. I. INTRODUCTION. Welcome to the command Financial Specialist Training Course! In this first training chapter, we will have participant introductions; review course administration, the purpose of the training and the course agenda;. and complete the course pretest. As we proceed through today's topics, you will become familiar with the command Financial Specialist Program and understand more fully why you are here and why your command has chosen you to be one of its representatives.

2 Chapter Correlation to Common CFS Task Areas: 1. Education and Training: Introduces you to major topic areas via agenda review. Training techniques include active participation, chapter review, lecture, and Student introductions. Education Information and and 2. Information and Referral: Introduces you to major topic Training Referral areas via agenda review and the pretest. Introduces students TASK. to each other as possible referral resources. 3. Counseling/Coaching: Introduces you to major topic areas via Counseling/. agenda review. Counseling/coaching technique practice begins with Coaching introductions. II. LEARNING OBJECTIVES. N/A (this is an administrative chapter). III. REFERENCES. Navy OPNAVINST Marine Corps MCO Army DoDI Coast Guard COMDTINST (series). Kirkpatrick, (2007). Implementing the Four Levels: A Practical Guide for Effective Evaluation of Training Programs. San Francisco: Berrett-Koehler Publishers Inc. McCain, (2005).

3 Evaluation Basics. Alexandria, VA: ASTD Press Welcome, Introduction and Administration 1-1. IV. CONTENT. Course Terminal Objectives Upon completion of this course, learners should be able to: Construct, organize and/or manage a comprehensive, proactive PFM program at the command level (which may be measured by quarterly reporting requirements). Conduct effective PFM education and training using the PFM Standardized Curriculum and Touchpoint Training materials. Provide appropriate information and referral resources for clients evidenced by participation in class role-play and case studies. Conduct effective one-on-one counseling/coaching for clients using Solution-Focused Financial Counseling tools and techniques. Financial Training Topics The course will provide training designed to teach you how to be a CFS and training designed to teach you how to use the Touchpoint Training materials. Specific topics covered during the command Financial Specialist Training are: Core Curriculum: Touchpoint Curriculum: CFS 1 Welcome, Introduction and Administration TC 1 Introduction to Touchpoint Curriculum CFS 2 The Need for PFM TC 2 First Duty Station CFS 3 Introduction to CFS TC 3 Permanent Change of Station (PCS).

4 CFS 4 Introduction to Managing Finances TC 4 Promotion CFS 5 Introduction to Financial Counseling TC 5 Vesting in the TSP. CFS 6 Financial Counseling Application (Jordan Dough) TC 6 Entitlement to Continuation Pay (CP). CFS 7 Introduction to the Financial Planning Worksheet (FPW) TC 7 Marriage CFS 8 Morgan Wayne Case Studies TC 8 Welcoming your First Child CFS 9 Personal Financial Recordkeeping TC 9 Preparing for Divorce CFS 10 Legal Issues of PFM TC 10 Disabling Sickness or Condition CFS 11 your Credit and your Clearance TC 11 Leadership Training CFS 12 Financial Referral Resources TC 12A Pre-Deployment CFS 13 Instructional Techniques TC 12B Post-Deployment CFS 14 Survivor Benefit Plan CFS 15 Developing your Program Financial topics not covered in the CFS Course are: Banking and Financial Services Planning for your Retirement Car Buying Raising Financially Fit Kids Consumer Awareness Renting Credit Management Saving and Investing Gambling Awareness Smart Transition Planning Home Buying/Renting your Insurance Needs How to Survive the Holidays Financially Vacation Planning Military Pay Issues First Duty Station Paying for College Post-Deployment Paying off your Student Loans Thrift Savings Plan Welcome, Introduction and Administration 1-2.

5 Meet your Classmates Pair up with another class member and interview them for answers to the following questions: 1. Name: 2. command : 3. Job or position at command : 4. What do you hope to learn in CFS training? 5. How will you use what you learn during the course? 6. What non-military financial experience do you bring to the classroom? Welcome, Introduction and Administration 1-3. CFS Course Materials Student Manual your Manual is separated into two sections. The first section includes the CFS chapters that provide information on how to be a CFS. These chapters are numbered as CFS 1, CFS 2, etc. The order follows course topics except CFS 6 which is presented later in the course, but conveniently located in this Student Manual next to CFS 5 for ease of use during the counseling role-play. The second section includes the Touchpoint chapters that introduce learners to the Touchpoint Training materials. These chapters are numbered as TC 1, TC 2, etc.

6 The order follows the roadmap to financial success (as discussed later in the course). This Student Manual is your workbook for the class, and it is yours to keep. We will be actively using the pages in this workbook to complete both in-class activities and after-class homework. Please make notes as we proceed through the information on each topic so that you can refer to them later as needed. Each CFS chapter will be structured as follows: I. Introduction II. Learning Objectives III. References VI. Content Each TC chapter will be organized as follows: I. Introduction II. Learning Objectives III. References IV. Acronyms and Abbreviations V. Touchpoint Toolbox VI. Additional Learning and Activities The Student Manual has been developed as a standardized workbook and companion to the CFS training class. Some of the material is generic in nature. You should use this workbook to make notes on your military branch, local information, and any updated information provided to you during the course.

7 To facilitate the use of these instructional materials, the following terms and acronyms will be used: command Financial Specialist Training .. CFST. command Financial Specialist ..CFS. command Financial Specialist Instructor IG. command Financial Specialist Training Instructor .. Instructor command Financial Specialist Training command Financial Specialist Training Student Manual .. SM. Financial Planning Worksheet ..FPW. Personal Financial Management Standardized Curriculum .. PFMSC. Personal Financial Management .. PFM. Touchpoint Curriculum .. TC. Welcome, Introduction and Administration 1-4. Common CFS Task Areas The Personal Financial Management program has three common CFS task areas across military branches: education and training, information and referral, and counseling/coaching. These are woven throughout the course: Chapter Correlation to Common CFS Task Areas: 1. Education and Training: This topic is covered both through modeling and direct training on the topic.

8 PFM Touchpoint Curriculum modules are used directly throughout the course and both the PFM. Standard Curriculum (PFMSC) and Touchpoint Training material will be provided to you to use both as a resource for content and for program development. Although training techniques and Touchpoint Training materials are modeled, the PFMSC modules are not modeled. However, you are provided with all the training materials you need to conduct successful PFM education and training in accordance with your branch of service's policy. Instructional techniques will be reviewed to reinforce further the techniques that have been modeled. 2. Information and Referral: This topic is woven throughout the course and most topics will include sources of help. Guest speakers are invited from common referral resources such as the Navy-Marine Corps Relief Society (NMCRS), Army Emergency Relief (AER), Coast Guard Mutual Assistance (CGMA), Fleet and Family Support Center (FFSC), Marine-Corps Community Services (MCCS) Marine & Family Programs, Army Community Service (ACS), and Coast Guard Office of Work-Life.

9 The topic is supplemented with dedicated resource training where students are given mini-case studies. Other resources presented during the course can include speakers from the local disbursing or admin office, Legal Services Office, nonprofit debt-management counseling agencies, exchange, credit-reporting agencies, TRICARE, base housing, the Exceptional Family Member or Special Needs program, and experienced command Financial Specialists. You will have been exposed to a wide variety of referral resources either in person or through case study by the end of the course. 3. Counseling/Coaching: You will be exposed to counseling/coaching tools and techniques throughout the course and during counseling role-plays. Solution-Focused Financial Counseling and an 8-Step counseling cycle are introduced early in the training, and specific Education Information skills in Solution-Focused Financial Counseling are practiced via and and Training Referral lecture and role-plays.

10 TASK. The introduction for each CFS chapter includes a Chapter Correlation to Common CFS Task Areas section. To locate this Counseling/. section, look for this symbol at the beginning of each chapter Coaching (see the CFS 1 Welcome, Introduction and Administration example on page 1-1). Welcome, Introduction and Administration 1-5. DVDs or DoD Website All of the Personal Financial Management Standardized Curriculum (PFMSC) materials and Touchpoint Training materials will be provided to you for your future use. You will also be provided a variety of materials to assist you in your job as a CFS. These items are yours to keep at your command . They will provide you with additional reference information and training materials, as well as forms used for the CFS Program. In addition to these materials being available on your PFMSC DVD, you can also find them on the DoD. website or via your Installation Family Support Center's CFS Instructor. Learner-Centered Activities command Financial Specialist Training is conducted using many different training techniques.