Transcription of Chapter 5: Interpersonal Communication
1 Chapter 5: Interpersonal Communication Why do we Need to Communicate? Why is Communication Difficult? What is Involved in The Communication Process? Step one: The idea Step two: Encoding Step three: Transmission Step four: receiving Step five: decoding Step six: understanding Step seven: feedback Noise One- and Two-Way Communication ? nonverbal Communication Facial expressions and eye contact Vocal qualities Gestures and other body movements Touching Personal space and distance Physical environment and territory Clothing and personal appearance Silence Verbal Communication Assumptions Self-concept Emotion-packed phrases Technology and Communication Gender and Communication Listening (What Did you Way?)
2 Barriers to Listening Internal psychological filter Hidden agenda Preoccupation and lack of interest Styles of Responding Evaluative or judging Criticizing Advising Interpretative Supportive Questioning Understanding Active Listening-Empathic Listening Develop a posture of involvement Make use of door openers Keep the other person talking with minimal encourages Respond reflectively Which Style of Responding do You Use? Person-to-Person Communication Genuineness Acceptance and respect of others Empathy
