CIAL CARE HEALTH AND SOCIAL CARE AND …

1 HEALTH AND SOCIAL care HEALTH AND SOCIAL care HEALTH AND SO-CIAL care HEALTH AND SOCIAL care HEALTH AND SOCIAL care HEALTH AND SOCIAL care HEALTH AND SO-CIAL CARESOCIAL care ALTH ANDHEALTH L care QUALIFICATIONS HEAL HEALTH AND SOCIAL care HEALTH AND SOCIAL care HEALTH AND SO-CIAL care HEALTH AND SOCIAL care HEALTH AND SOCIAL care HEALTH A HEALTH AND SOCIAL CAREEXEMPLAR CANDIDATE WORKUNIT SHC 021 INTRODUCTION TO COMMUNICATION IN HEALTH , SOCIAL care OR children S AND young people S SHC 0212 Unit SHC 0213 CONTENTS Introduction Page 4 Unit Purpose Page 5 Evidence for Learning Outcome 1 Page 6 AC Page 6 Commentary for Evidence for AC Page 6 AC Page 7 Commentary for Evidence for AC

2 Page 7 AC Page 8 Commentary for Evidence for AC Page 8 Evidence for Learning Outcomes 2, 3 and 4 Page 9 ACS , and Page 9 ACS and Page 9 AC Page 9 Commentary for Evidence for ACS.

3 And Page 11 Evidence for Learning Outcome 3 Page 12 AC Page 12 Commentary for Evidence for AC Page 12 AC Page 13 Commentary for Evidence for AC Page 13 Evidence for Learning Outcome 4 Page 14 ACS , and Page 14 Commentary for Evidence for ACS.

4 AND Page 14 Summary of how exemplar evidence for SHC 021 meets the assessment requirements and assessment criteria Page 15 Unit SHC 0214 INTRODUCTIONOCR has reproduced this exemplar candidate evidence to support teachers in interpreting the assessment criteria for the unit SHC 021, Introduction to communication in HEALTH , SOCIAL care or children s and young people s exemplar evidence should be considered alongside the unit requirements, the Learning Outcomes and Assessment Criteria.

5 This content has been selected by the OCR Chief External Verifier for the HEALTH and SOCIAL care Diplomas, to illustrate how the assessment criteria are applied, and to provide some commentary on what factors contributed to the final outcome. The exemplar candidate evidence is intended to demonstrate how criteria have been met and are supported by a commentary. While the exemplars are intended to be useful in interpreting the specification s Assessment Criteria, they should in no way be regarded as definitive evidence. This resource is provided for advice and guidance SHC 0215 EXEMPLAR UNIT.

6 SHC 021 INTRODUCTION TO COMMUNICATION IN HEALTH , SOCIAL care OR children S AND young people S PURPOSE Introduces the concept of why communication is important in the work setting Raises awareness of the required skills to be able to meet the communication and language needs, wishes and preferences of individuals Raises awareness of the required skills to be able to reduce barriers to communication Raises awareness of the required skills to be able to apply principles and practices relating to confidentiality at workUnit SHC 0216 EvIDENCE FOR LEARNINg OUTCOME 1 UNDERSTAND WHy COMMUNICATION IS IMPORTANT IN THE WORK SETTINgAssessment Identify different reasons people communicateExtract from Written Questioning:Written Question: List the different reasons people communicate at work : people communicate for a variety of reasons.

7 In my care home setting communication occurs with the service users, the management, the working staff in the home and with outside professionals and are several different reasons why people communicate. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected, and need reassurance. However, more usually a person wants to communicate to another to ask for something, for example, they might want a drink or some food, or need help with a can happen to find out information, to ask and respond to questions, to give information and to give instructions.

8 Communication can also happen for general conversation, for companionship and FOR EvIDENCE FOR AC Assessment Method: The assessor has used a clear written question with this learner List the different this encourages the learner to think about the different reasons people communicate. The assessment method is valid as it measures the learner s understanding and knowledge of the different reasons people communicate. Quality of Evidence: The learner s response is of a good quality because the learner reflects well own understanding of the many different reasons people communicate: one person may wish to talk to another because they feel lonely or neglected and need to ask for something, for example, they might want a drink or some food, or need help in a to find out information, to ask and respond to questions, to give information and to give for general conversation, for companionship and friendship.

9 In addition the learner relates the response to own HEALTH and SOCIAL care setting. Breadth of Evidence: The learner has included different reasons why people communicate in their response. The learner s evidence meets fully in terms of providing identifying different reasons people SHC 0217 Assessment Criteria: Explain how effective communication affects all aspects of own from Personal Statement:Personal Statement: Explain how effective communication affects all aspects of your own work Effective communication is vital for the SOCIAL care worker. The service user and the SOCIAL worker need to understand each other clearly in order for the service user to receive the best possible care .

10 Successful communication involves the SOCIAL care worker speaking clearly and using phrases and sentences that service users can understand. This also involves the SOCIAL care worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided and that this is done so doing so can mean that communication doesn t work and this in turn means that working relationships break down and as well as misunderstandings communication barriers are created. COMMENTARy FOR EvIDENCE FOR AC Assessment Method: The learner s personal statement provides the learner with an opportunity to express own understanding of how effective communication affects all aspects of own work.