Citi Commercial Cards - Citibank

1 Transaction Services Department of Defense Citi Commercial Cards . Quick Reference Guide for DoD Travel APCs Important Contact Information Phone and Fax Numbers Mailing Address Disputed items must be submitted Two or more payments returned for Toll-Free 866-670-6462; General Correspondence within 60 days of the statement date insufficient funds (NSF) will result in outside of the 757-853-2467 Citibank on which the charge first appeared; an account cancellation. A $29 NSF. Select Option 1 if you are calling Box 10085, Norfolk, VA 23513 it is the cardholder or APC's fee for each returned payment is about a GTC card responsibility to submit the dispute assessed to the cardholder's account. Helpful Hints for APCs in writing within the specified time Accounts with one or two NSF.

2 Select Option 2 if you are calling Please ensure each maintenance frame. Conditional Credits are only payments are eligible to be reviewed about a CSA card form is completed in its entirety and provided for disputed charges for reinstatement 12 months from the From sub menu: signed by the authorized APC. Fax to within the 60-day time frame from last NSF payment date. Accounts with If calling to inquire on a Centrally the appropriate number listed on the the original statement date. three or more NSF payments are not Billed Account, select Option 3 and form. Current forms can be found at eligible for reinstatement. Cardholders are notified 39 days you will be routed to an agent prior to that their account is Accounts that have charged-off are To speak to the Technical Help Desk, To ensure a receiving APC can being submitted for Salary Offset not eligible for reinstatement.

3 Select Option 4 easily transfer a member into their Consideration. The fee will be $80 if hierarchy, the losing APC should DFAS determines account is eligible Websites If calling to perform general account not close an account. Instead of or $85 if not eligible for Salary Offset. maintenance, such as closing an account closure, please deactivate Payments from DFAS are usually Provides access to timely information, account or changing a credit limit, the account. received between 30 45 days from card management tools and links to select Option 5. Please note that you initial payroll deduction. the DoD Resource Page will be required to enter the Central An APC can call in to reopen a Account Number. closed account (M9, T1, V8 and V9).

4 Citi offers several Reduced Payment The following information must be Programs for past due accounts. Access Forms, APC Guides, Collections verified/obtained before the account Available plans include two-, Applications and Training Information Phone 866-670-6461 can be reopened: Account Holder three-, six- and nine-month options. For cardholder payment options Name, Social Security Number, Cardholders become eligible for a New Cardholder Applications download the Payment Options Guide Date of Birth, Physical Address and Reduced Payment Program once the Toll-Free Fax 866-671-5910. Account Holder Phone Number. account reaches 45 days past billing. Direct Dial Fax 605-338-5745. Transaction Services Commonly Used Credit Ratings Suspended 61 days past billing/ Returned Plastic no forwarding B9 Deceased Cardholder G3 J1 T4 Never received card 31 days past due address received Precancellation 121 days past billing/ Returned Plastic with forwarding Stolen/Unauthorized MO/TO.

5 F1 Lost card G4 J2 T5. 91 days past due address (mail, telephone, Internet). Cancellation 126 days past billing/ M9 Closed by Citibank /Duplicate Account T6 Fraud Early Warning (FEW) Block G1 45 days past billing/15 days past due G5. 96 days past due T1 Terminated, Separated or Retired V8 Closed Per Cardholder request Closed by Citibank due to two or more Presuspension 55 days past T2 Returned Mail V9 Closed APC request G2 G8 Insufficient Funds Returned Payments billing/25 days past due NSF with fee . Delinquency Timeline 31 60 days past due 91 120 days past due 151 180 days past due 1 day past billing 61 90 days past billing 121 150 days past billing 181 210 days past billing Account Cycles Bucket 1 Bucket 2 Bucket 3 Bucket 4 Bucket 5 Bucket 6 Bucket 7.

6 1 30 days past due 61 90 days past due 121 150 days past due 181 210 days past due 31 60 days past billing 91 120 days past billing 151 180 days past billing 210+ days past billing New job in Los Angeles Accounts suspend at 31 days past due/61 days past billing Accounts cancel at 96 days past due/126 days past billing CCMS and CCRS display days past due (exception: the Aging Analysis reports use days past billing). Citi Transaction Services 2012 Citibank , All rights reserved. Citi and Citi and Arc Design are registered service marks of Citigroup Inc. 971279 GTS05939 6/12.