CMQ-OE Certification Prep Course Syllabus Course Format

1 CMQ-OE Certification prep Course Syllabus ASQ Section 1302 Revised: 4 March 2017 Course Format This program is an Internet-based Course . Web-based courses require a computer and Internet access. You will have weekly reading assignments, optional reading assignments, online videos to view, quizzes to complete, and discussion board posts to interact with the instructor and other students. The weekly assignments, discussion board posts, and quizzes will be graded each week; this will provide you with a reference of your understanding of the materials. This Course is designed to provide you with online tests and tools while still providing you with printable modules perfect for taking with you as a reference if you choose to sit for the ASQ CMQ/OE exam (you cannot take any exams into the test center).

2 Required Reference Material Quality Council of Indiana CMQ/OE Primer, 7th edition. Order from Optional Reference Material (Highly Recommended) Solutions Text to Quality Council of Indiana CMQ/OE Primer, 7th edition. Order from Westcott, (ed.) (2013). The certified manager of quality/organizational excellence handbook, 4th edition. ISBN-13: 978-0873898614 Juran, , & Godfrey, A. B. (2010). Juran s quality handbook: The complete guide to performance excellence, 6th edition. ISBN-13: 978-0071629737 Additional Notes Course completion certificates are provided upon completion of the Course with an 80% or better in the Course . Completion of this Course in no way guarantees a passing score on the ASQ CMQ/OE exam. Please note that the questions in this product are not actual ASQ exam questions.

3 Your performance on the practice exams is for study purposes only, and may or may not reflect performance on an actual Certification exam. Learning Objectives Understand the content covered by the seven main domains in the CMQ/OE Body of Knowledge. Become familiar with questions similar to those within the ASQ CMQ/OE exam. Who Should Attend Quality managers or individuals looking to achieve their ASQ Certification in Certified Quality Manager/Organizational Excellence should attend this training. Prerequisites Prior knowledge of quality or quality management is recommended as this Course is designed as a review of the subject areas needed for the CMQ/OE exam. Page 2 of 9 Outline (Body of Knowledge [BOK] of the Exam*) 1. Leadership (25 Questions on exam; ) 1. Organizational Structures 2.

4 Leadership Challenges 3. Teams and Team Processes 4. ASQ Code of Ethics 2. Strategic Plan Development and Deployment (18 Questions on exam; 12%) 1. Strategic Planning Models 2. Business Environment Analysis 3. Strategic Plan Deployment 3. Management Elements and Methods (30 Questions on exam; 20%) 1. Management Skills and Abilities 2. Communication Skills and Abilities 3. Project Management 4. Quality System 5. Quality Models and Theories 4. Quality Management Tools (30 Questions on exam; 20%) 1. Problem-Solving Tools 2. Process Management 3. Measurement: Assessment and Metrics 5. Customer-Focused Organizations (17 Questions on exam; ) 1. Customer Identification and Segmentation 2. Customer Relationship Management 6. Supply Chain Management (15 Questions on exam; 10%) 1.

5 Supplier Selection 2. Supplier Communications 3. Supplier Performance 4. Supplier Improvement 5. Supplier Certification , Partnerships, and Alliances 6. Supplier Logistics and Material Acceptance 7. Training and Development (15 Questions on exam; 10%) 1. Training Plans 2. Training Needs Analysis 3. Training Materials, Development, and Delivery 4. Training Effectiveness and Evaluation *Percentage references are noted in the ASQ CMQ-OE Brochure, CMQ-OE Certification prep Course Syllabus ASQ Section 1302 Revised: 4 March 2017 Course Schedule Week Dates Body of Knowledge Topic Primer Reading Additional Readings / Videos Discussion Board (Db) / Assignments / Quizzes Points Optional Reading 1 3/20-3/26 Leadership Sections I and II 1. Watch the PDCA Problem Solving video located in the Assignments folder.

6 1. In the Assignments folder, read the instructions for the PDCA Assignment. Upload your assignment to the Week 1 Db PDCA Cycle (Homework) Discussion. 25 1. Read Chapters 1-4 in CMQ/OE Handbook edited by Westcott. 2. Read through the PDCA Example in the Assignments folder. 2. Complete Week 1 Pre-Quiz in the Assignments folder. 50 3. 3. Complete the end of Section quiz Use Db for questions that you did not understand? 2 3/27-4/2 Strategic Plan Development and Deployment Section III 1. Read the article, Why Certify?, located in the Assignments folder under the header Why Become a Certified CMQ/OE. 1. Complete the PDCA Homework (Essay Question #1) by responding to the Db post. Upload your file in Word or PDF Format to the discussion board as a response to the original post.

7 Constructively respond to at least one student s thread. 25 1. Read Section 7 Strategic Planning and Deployment in Juran s Quality Handbook. 2. Complete Week 2 Quiz (will include Week 1 & 2 BoK topics) in the Assignments folder. 35 2. Read Chapters 5-7 in CMQ/OE Handbook edited by Westcott. 3. In the Why Become a Certified CMQ/OE Db, start a new thread to provide your thoughts. Respond to two other threads. 20 Page 4 of 9 4. Complete the end of Section quiz Use Db for questions that you did not understand? 3 4/3-4/9 Management Elements and Methods Sections IV, V, and VI 1. Read the blog, How to Get Leadership Support, located in the Assignments folder. 1. In the Week 3 Db Leadership Support, start a new thread to provide your thoughts about the blog article you read by replying to the original post.

8 Also respond to two other threads. 20 1. Read Section 3 Universal Methods to Manage for Quality, Section 4 Quality Planning, and Section 5 Quality Improvement in Juran s Quality Handbook. 2. Complete the PDCA Homework (Essay Question #2) by responding to the Db post. Upload your file in Word or PDF Format to the discussion board as a response to the original post. Constructively respond to at least one student s thread. 25 2. Read Chapters 8-12 in CQM/OE Handbook edited by Westcott. 3. Complete Week 3 Quiz in the Assignments folder. 13 4. Complete the end of Section quiz Use Db for questions that you did not understand? Page 5 of 9 4 4/10-4/16 Quality Management Tools Section VII 1. Read the Juran Trilogy Model, located in the Discussion Board thread.

9 Then select and watch a video from the Juran's Leadership Videos Word document, located in the Discussion Board thread. 1. In the Db, read the instructions for the Juran s Trilogy discussion. Complete the assignment and start a new thread in the Db post. Respond to at least one other thread by another student after watching the video the student has written about. 20 1. Read Section 13 Root Cause Analysis to Maintain Performance and Section 11 Lean Techniques in Juran s Quality Handbook. 2. Watch the videos, 7 QC Tools Overview and Dr. Deming s 5 Deadly Diseases, located in the Assignments folder. 2. In the Db, complete the Discussion posting, Videos Discussion. Respond to at least one other thread by another student. 20 2. Read Chapters 13-15 in CMQ/OE Handbook edited by Westcott.

10 3. Complete the PDCA Homework (Essay Question #3) by responding to the Db post. Upload your file in Word or PDF Format to the discussion board as a response to the original post. Constructively respond to at least one student s thread. 25 4. Complete Week 4 Quiz in the Assignments folder. 16 5. Complete the end of Section quiz Use Db for questions that you did not understand? Page 6 of 9 5 4/17-4/23 Customer-Focused Organizations Section VIII 1. Read the 10 Commandments of Quality article in the Assignments folder. 1. In the Db, post a thread to the Steve Jobs on Juran and Quality post. Respond to at least one other thread by another student. 20 1. Read Section 6 Quality Control in Juran s Quality Handbook. 2. Watch the Steve Jobs on Juran and Quality video located in the Assignments folder.