Command Center and Secure Access Client Installation

1 Easy Installation Process 1. After requesting Access to Command Center or Secure Access , you will receive a Welcome email with temporary credentials and a download link for the product you are using. 2. When you receive your Welcome email, click the download link to begin the Installation process. If an option is given, choose to Run the installer immediately. 3. When the Installation starts, you may be asked to provide administrator Access or Allow the Program to Make Changes. This is necessary to properly install the Client .

2 Select Yes when asked. 4. Once Access has been granted, the Installation will begin. First you will be asked to Select a Setup Language. English is selected by default. Select OK to proceed. 5. The first setup screen will open welcoming you to the setup process. Select Next to proceed. Command Center (CMC) and Secure Access (SA) require a few simple steps to install and run. The following set of instructions will walk you through downloading, installing, and logging in to the Client for the product that you are using.

3 Once you receive your Welcome email, follow the steps below. Command Center and Secure Access - Client Installation quick reference Guide Page 2 6. The License Agreement page asks you to acknowledge that you Access the Terms and Conditions. Please select I accept the agreement and click Next to proceed. 7. The Select Destination Location page asks you to select an Installation location for the product. Use the default location unless you have a specific location you prefer to install to.

4 Click Next to proceed. CMC/SA Client Installer quick reference Guide Page 3 8. The Select Start Menu Folder page asks you to select the folder the application will be installed in under the Start Menu in Windows. Use the default location unless you have a specific folder you prefer to install to. If you do not want to create a Start Menu folder for the application, click the checkbox labeled Don t Create a Start Menu folder. Click Next to proceed. 9. The Select Additional Tasks page lets you select whether or not a desktop shortcut will be created.

5 Check the box next to Create a desktop icon to create a desktop shortcut. Click Next to proceed. CMC/SA Client Installer quick reference Guide Page 4 10. The Ready to Install page is the final page before the Installation . This page provides a summary of each previous selection where you can confirm that the Destination Location, Start Menu Folder, and Additional Tasks are correct. To make any changes, click the Back button and go back to the desired page. To proceed, click Install and the Installation will proceed.

6 11. The Completing the Setup Wizard page is the last part of the process. To launch Command Center or Secure Access immediately, check the Launch box. Click Finish to complete the Installation . 12. The Client is now installed and you are ready to log in. CMC/SA Client Installer quick reference Guide Page 5 Logging In to Command Center or Secure Access You must log in before you can begin to use the system. The Login dialog box has a Username, Password, and Security Code option.

7 The Security Code offers three multi-factor methods to log in to the system. If you obtained one, you can use the FIDO U2F USB device, you can use Google Authenticator, or use the NCR Pulse Secure Code applet. To log in to the Client application for the first time: 1. Double-click the new shortcut created on the desktop. A Login dialog box will appear. If local admin privileges were not used during install, please right-click the new shortcut and choose Run As administrator to allow VNC to connect with local admin privileges.

8 This only needs to be done one time. 2. Type your Username (the email address you received your Welcome email at). 3. Type your Password (found in the Welcome email). 4. Perform One of the following: With the 2-factor option set to U2F, plug the FIDO U2F USB device into an open USB port, then click OK. You will be prompted to touch/click the FIDO U2F USB device to authenticate. When you touch/click the device, you will be authenticated and logged in. To set up the FIDO U2F USB device, go to the FIDO U2F USB Setup instructions on Page 7.

9 With the 2-Factor option set to Default, enter the numeric security code that appears in the Google Authenticator app (setup instructions on Page 6) or in the NCR Pulse Secure Code applet and then click OK. 5. The Password Change dialog box will appear. Create a new Password, then confirm the password. Passwords must be between 8 and 32 characters and contain at least one number and one non-alphanumeric character (!#$*^&). 6. Click OK. You will now be required to log in with your new password. Enter your Username, new Password and a new security code to complete the login.

10 The main screen will appear and you are ready to use the system! Each login attempt requires a new security code. Codes can only be used one time. If using Google Authenticator or NCR Pulse Login Authenticator, you must wait for the number to cycle. If using FIDO U2F USB, you will touch/click the device again. CMC/SA Client Installer quick reference Guide Page 6 Google Authenticator Setup Google Authenticator is a free authentication application available on most mobile device platforms. To enable Google Authenticator on your mobile device, use the 24-character token in the Secure Code email you received from Command Center / Secure Access support and follow the instructions for iOS (iPhone/iPad) or Android below.