CQE Sample Test #3 - IEMS

1 CQE Sample Test #3 1. If prevention costs are increased to pay for engineering work in quality control, and this results in a reduction in the number of product defects, this yields a reduction in A. Appraisal costs. B. Operation costs. C. Quality costs. D. Failure A method of improving the performance in any function area of your company including product or service quality would be A. Utilizing FMEA or FMECA techniques. B. Applying the benchmarking process. C. Instituting an improved design review procedure. D. Reading the Malcolm Baldrige application Which of the following statements BEST reflects the difference between typical and breakthrough benchmarking ?

2 A. Researching the competitive and non-competitive intelligence. B. Attempting to surpass the performance of the best benchmarks source. C. Determining the leader in the areas felt to be deficient. D. Identifying all major critical success An essential technique in making training programs effective is to A. Have training classes which teach skills and knowledge required. B. Feedback to the employee meaningful measures of his performance. C. Post results of performance before and after the training program. D. Set individual goals instead of group One of the requirements for post-process control of quality information equipment is the testing of completed large-scale products. Such engineering tests must.

3 Be comprehensive and accurate.. Meet customer requirements.. Meet reliability and safety standards.. Be performed within a cost effective time frame. A. I and IV only B. I, II and III only C. I, III and IV only D. I, II, III and IV6. When giving instructions to those who will perform a task, the communication process is completed A. When the worker goes to his work station to do the task. B. When the person giving the instruction has finished talking. C. When the worker acknowledges these instructions by describing how he will perform the task. D. When the worker says that he understands the Acceptable corporate quality goals are normally derived from.

4 The quality department.. Identified customer needs.. Top management objectives.. The quality council. A. I and II only B. II and III only C. I and IV only D. II and IV only8. When considering human motivation in solving quality problems, it is MOST important to recognize that A. Individuals have wants and needs. B. Individuals have different levels of needs. C. Individual motivation is of little concern in quality problem solving. D. All individuals have basic Consider the following information system planning steps 1. Determine the processing / analysis requirements. 2. Identify data inputs. 3. Define the QIS scope and objectives. 4.

5 Define outputs and their uses. 5. Flow chart the the above steps into a logical development sequence. A. 1, 5, 3, 2, 4 B. 5, 1, 3, 2, 4 C. 3, 4, 2, 5, 1 D. 3, 5, 2, 4, 110. Which of the following quality leaders is associated with the definition of quality as "fitness for use" ? A. Joseph M. Juran. B. Philip B. Criosby. C. Deming. D. Armand V. Which one of the following usually represents the greatest problem in quality team operations ? A. Facilitator/leader conflicts. B. Lack of ideas of team members.

6 C. Interruptions in meetings. D. Lack of time by team Often costs of quality reports reflect 4-5% of sales when the true amount is 15-20%. Which of the following cost categories is generally neglected ? A. Direct quality department expenses. B. Indirect internal and external failure costs. C. Preventative quality costs. D. Combined appraisal and preventative A fundamental step in the establishment of Strategic Quality Management is A. Making sure that the quality organization reports to the Chief Executive. B. Surveying customers to determine their level of satisfaction. C. The formation of teams to implement continuous improvement.

7 D. The creation of a quality council (committee, advisory board, etc.).14. The cause(s) for declining productivity rates in the United States is (are) . Management's refusal to invest more in research and development.. Lack of quality in marketed products.. Poor communication channels. A. II only B. I and III only C. II and III only D. I, II and Ill15. Which of the following action steps is MOST recommended to change a satisfied product customer into a delighted customer ? (A delighted customer won't buy anything but your product.) A. Exceed the customer's reliability requirements. B. Have an exceptionally quick warranty claim system. C.

8 Provide an initial cost substantially below your competition. D. Consistently exceed the quoted delivery What is the principal function of the quality department ? A. A service department for all other departments. B. To coordinate the quality effort. C. Inspection and process control. D. Organizational In preparing a quality policy concerning a product line for your company you should NOT A. Specify the means by which quality performance is measured. B. Develop criteria for identifying risk situations, and specify whose approval is required when there are known risks. C. Include procedural matters or ordinary functional responsibilities.

9 D. Identify responsibilities for dispositioning defective What association does the expression "house of quality" normally make ? A. Our entire organization is quality minded. B. Full quality functional deployment. C. The organization listens to the voice of the customer. D. Prompt service and product Which of the following would be considered key elements in determining the ability of a vendor to supply a satisfactory product ? . The capability of the supplier's process.. The extent of the supplier's internal and external product inspection.. The supplier's corrective action system. A. I and II only B. I only C. I and III only D. I, II and III20.

10 Identify the ISO 9000/Q9000 Standard(s) which contain(s) elements for quality assurance in design and development . ANSI/ASQ Q9000.. ISO 9001.. ANSI/ASQ Q9002 and ISO 9003.. ANSI/ASQ Q9001. A. I and III only B. II and IV only C. II, III and IV only D. I, II, III and IV21. A work instruction does NOT give information about which one of the following ? A. The steps necessary to perform certain work. B. Which specifications are applicable. C. The identity of the person who does the work. D. Normal set-up Consider the following action steps 1. Train employees in customer satisfaction techniques. 2. Gather pertinent customer data.