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Customer Satisfaction Questionnaire

Customer Satisfaction QuestionnairePlease give your opinion to questions below and tell us how content you are with Salzer for filling in the Questionnaire :1. Please fill in the Questionnaire Please mark only one item per question. 3. Your comments and suggestions are welcome. In case you are not satisfied would you please give us any reasons in the field comments . Your statements will of course be kept in confidence and only used for internal purposes. Print out the Questionnaire , fill in manually and fax it to us: +49(0)2762614100 Thank you very much for your DeclarationCompanyPositionSurnameFirst NameStreetPost CodeCityCountryTelephoneFaxEmail+49(0)27 62614100 Quick response to quotation and order ConfirmationQuotation DetailsStaff

Quotation Processing Technical Support Product Quality Customer Service Comments: Above Average Below Average Equal 11. How would you rate Salzer Electric compared with our competitors? Satisfaction Comments: Very satisfied satisfied Neither satisfied nor dissatisfied dissatisfied Very dissatisfied No comment 7.

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1 Customer Satisfaction QuestionnairePlease give your opinion to questions below and tell us how content you are with Salzer for filling in the Questionnaire :1. Please fill in the Questionnaire Please mark only one item per question. 3. Your comments and suggestions are welcome. In case you are not satisfied would you please give us any reasons in the field comments . Your statements will of course be kept in confidence and only used for internal purposes. Print out the Questionnaire , fill in manually and fax it to us: +49(0)2762614100 Thank you very much for your DeclarationCompanyPositionSurnameFirst NameStreetPost CodeCityCountryTelephoneFaxEmail+49(0)27 62614100 Quick response to quotation and order ConfirmationQuotation DetailsStaff s AvailabilityLead TimeOverall AppraisalComments: Very satisfied satisfiedNeither satisfiednor dissatisfied dissatisfiedVery dissatisfiedNo comment2.

2 How would you judge the quotation processing refering to features mentioned below?Adherence to Delivery DatesFlexibility of Delivery Time and Quantity Handling of ComplaintPackagingOverall AppraisalComments: Very satisfied satisfiedNeither satisfiednor dissatisfied dissatisfiedVery dissatisfiedNo comment3. What is your opinion of Salzer Electric order processing?Internet PresenceInformation Material (brochures, manuals, catalogues etc.)Consulting and ServiceBreadth of Product RangeLatest ProductsOverall AppraisalComments: Very satisfied satisfiedNeither satisfiednor dissatisfied dissatisfiedVery dissatisfiedNo comment1.

3 Are you satisfied with S lzer Electric image for the +49(0)2762614100 Product QualityDesign and FunctionTechnical PropertiesPrice / PerformanceEconomic Life-timeSafetyOverall AppraisalComments: Very satisfied satisfiedNeither satisfiednor dissatisfied dissatisfiedVery dissatisfiedNo comment5. Do you consider Salzer Electric Product Quality satisfactory? Customer SupportHandling of ComplaintEasy ProcessingStaff s KnowledgeCustomer ServiceOverall AppraisalComments: Very satisfied satisfiedNeither satisfiednor dissatisfied dissatisfiedVery dissatisfiedNo comment6.

4 What is your opinion of Salzer Electric Customer service? Staff s CapacityVariety of SolutionsSpeed of ResponseTechnical DocumentationOverall AppraisalComments: Very satisfied satisfiedNeither satisfiednor dissatisfied dissatisfiedVery dissatisfiedNo comment4. What do you think about the technical consulting service at Salzer Electric?+49(0)2762614100 Further ContactComments: YesNoPerhaps8. Is it your intention that you would continue to use Salzer Electric in the future? RecommendationComments: YesNoPerhaps9.

5 Would you recommend Salzer Electric to a collegue/company?Supplier RatingComments: Average GoodBelow AverageNo comment10. If possible would you please rate Salzer Electric as a supplier?ImageQuotation ProcessingTechnical SupportProduct QualityCustomer ServiceComments: Above AverageBelow AverageEqual11. How would you rate Salzer Electric compared with our competitors?SatisfactionComments: Very satisfied satisfiedNeither satisfiednor dissatisfied dissatisfiedVery dissatisfiedNo comment7. What is your opinion about Salzer Electric in general?

6 +49(0)2762614100

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