Transcription of CUSTOMER SERVICE COUNTER DESIGN GUIDELINES
1 Max. Height 40 Shelf Height 34 Patron s transaction COUNTER can be positioned as a shelf off to the side (as shown above) or directly in front of the employee s work SERVICE COUNTER DESIGN GUIDELINES (TYPE A: Main CUSTOMER SERVICE counters)SEATED WORKSTATIONSAT ADA COUNTER (ADJUSTABLE HEIGHT)TALLER SEATED ORSTANDING workstation (ADJUSTABLE HEIGHT)Please note employee height-adjustable workstations are recommended forseated workstation at ADA counters, taller seated and standing of removable, mobileunder- COUNTER storage unitspromote flexibility to adjustfor knee space as can beadjustable with a range of 24-32 inches in sTransactionCounter(see Detail A) COUNTER Depthand ComputerWorkstation(see Detail C)Provide height-adjustable workstationwith a range of 32 to 47 Provide storage space under COUNTER with knee clearance.
2 (see Detail B)Provide a foot ring with seat height range between 25-30 degree angledfoot platform15 DETAIL B32 to 47 DETAIL AStorage units may be placed under the COUNTER , as long as the minimum knee clearance is PlatformKNEE SPACE(minimum clearance of30 inches width)SEATED WORKSTATIONS AT ADA COUNTER (FIXED HEIGHT)TALLER SEATED OR STANDING workstation (FIXED HEIGHT)SEATED WORKSTATIONS AT TYPE B CUSTOMER SERVICE COUNTERS(FIXED HEIGHT) 33 34 36 35 Task ChairStool withFoot RingStool withFoot RingSeat height range between 25-30 inchesSeat height range between 20-25 inchesSeat height range between 15-22 max30 max25 max22 PatronEmployeePoint of TransactionPatron sTransaction CounterDepth of employee swork area17 to 22 Front edge ofcomputer work surface28 or greaterCUSTOMER SERVICE COUNTER DESIGN GUIDELINES (TYPE A: Main CUSTOMER SERVICE counters)DETAIL CMEASUREMENTS FOR SEAT HEIGHTS AT WORKSTATIONSDETAIL Patron sTransactionCounter(See Detail D) CUSTOMER SERVICE COUNTER DESIGN GUIDELINES (TYPE B.)
3 Smaller department CUSTOMER counters)Fixed work surface height at with an unobstructed floor to under COUNTER heightSEATED WORKSTATIONAT ADA COUNTER (FIXED HEIGHT)SEATED workstation (FIXED HEIGHT)Patron sTransactionCounter(See Detail D)34 max(ADA)36 maxMeasurements fromtop of patron s transactioncounter to the groundTask chair should havea seat height range of15-22 keyboard tray attached undernearth work surface perpendicular to transaction counter17 -22
